Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$113K - $132K *

Lead strategic operational initiatives to enhance care coordination and improve healthcare delivery outcomes. Collaborate with teams to manage resources, drive performance, and ensure compliance while...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Lead the charge in enhancing customer success through strategic oversight, operational excellence, and team management, ensuring seamless post-sale experiences and driving renewals for high-value acco...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $200K *

Shape the future of client partnerships by leading account strategies, enhancing client relationships, and driving financial performance across complex Life Sciences portfolios. Innovate solutions to...

US-AnywhereRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Empower your career by fostering executive relationships and driving customer success solutions. This dynamic role focuses on account management, strategic relationship building, and enhancing custome...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Lead customer success initiatives by driving product adoption and ensuring client satisfaction through strategic advisory, tailored solutions, and expert engagement, fostering growth and opportunity a...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Join a team that drives client success and satisfaction by managing complex projects, fostering relationships, and leveraging insights to enhance enterprise client experiences in a dynamic and fast-pa...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Help us drive client success by managing relationships, resolving issues, and identifying growth opportunities. Leverage your expertise in healthcare to enhance customer satisfaction and ensure effect...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$195K - $231K *

Elevate enterprise success by leading scalable Customer Success programs. Engage stakeholders, drive retention, and leverage AI insights to foster customer growth in a dynamic SaaS environment...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$161K - $269K *

Join a dynamic team to lead Solutions Consulting efforts, fostering talent and driving innovative strategies for customer success, while collaborating with cross-functional departments to enhance prod...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $115K *

Empower customer success by managing relationships with Mid-Market clients, ensuring they realize value from the platform. Drive growth through retention strategies, account health insights, and colla...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$135K - $149K *

Transform customer success by leading a dynamic team of CSMs to enhance client relationships and drive adoption of innovative solutions, focusing on strategic revenue retention and growth in the AMER...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Lead the charge in driving B2B Customer Success by optimizing operational processes, enhancing account management, and ensuring seamless hardware deployments while fostering growth and retention acros...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $160K *

Drive customer success by owning the post-sale journey, facilitating onboarding, conducting training, and advocating for customer needs, as a trusted advisor across various technical stakeholder level...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Grow client relationships while managing key accounts, ensuring high satisfaction through effective communication and problem-solving. Collaborate cross-functionally to enhance service levels and driv...

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$83K - $133K *

Engage customers to enhance their experience and ensure satisfaction through effective onboarding, relationship management, and strategic account oversight. Utilize data insights to mitigate risks and...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Join a team that's driving revenue by transforming customer engagement strategies. Lead initiatives that foster customer loyalty and create expansion opportunities through effective marketing campaign...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $175K *

Empower partner success by managing relationships with strategic partners. Drive operational excellence across product, data, and finance to deliver measurable value and foster growth. Build trust and...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $110K *

Engage with key broker partners to drive customer success through strategic account management and growth initiatives, focusing on product adoption, retention, and revenue expansion in a dynamic, cust...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$120K - $160K *

Support and manage public safety customer success through implementation, usage, and retention. Collaborate with technical teams to enhance customer experience and drive adoption of solutions, ensurin...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $120K *

Drive customer satisfaction and retention by orchestrating strategic insights and support. Build trust-based relationships, articulate complex solutions, and manage multiple accounts to ensure success...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Drive client success by enhancing platform adoption and delivering insights that empower organizations to achieve measurable outcomes. Leverage industry expertise to strengthen relationships and foste...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Drive the evolution of customer education by leading a global team focused on impactful training strategies and profitable learning solutions for diverse audiences across software products and platfor...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in ensuring client success across complex engagements, driving adoption and measurable value. Oversee delivery quality and stakeholder satisfaction while fostering strong relationships...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Join a team that's dedicated to driving customer success through strategic project management and elite technical leadership. You will navigate complex enterprise environments to deliver actionable va...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Explore opportunities to build strong customer relationships and provide technical expertise to optimize product adoption. Drive customer success and growth through strategic guidance, support, and ad...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.