Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$110K - $130K *

Lead a high-performing team of Customer Success Managers, driving exceptional client experiences, maximizing value, and fostering long-term partnerships within the healthcare sector while navigating c...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Drive customer success by ensuring adoption and value realization through effective relationship management, technical consultation, and cross-functional collaboration, ultimately enhancing customer s...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Grow your career with a dynamic team focused on ensuring customer success, driving adoption, and building long-term partnerships within the healthcare technology sector. You'll guide clients on their...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Engage clients to maximize product adoption while driving strategic outcomes. Oversee relationships, monitor performance metrics, advocate for clients, and lead initiatives that strengthen partnership...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Accelerate customer success across our Enterprise segment by leading teams and nurturing relationships with high-value clients. Drive strategic growth, retention, and innovative creator marketing init...

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Help us elevate customer experiences by managing success strategies for healthcare software solutions. Actively engage with clients to drive adoption, monitor satisfaction, and ensure continuous impro...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $110K *

Join a team that fosters customer success by enhancing product adoption and driving growth through strategic support and engagement to ensure client satisfaction and retention throughout their journey...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$104K - $124K *

Champion client success by managing long-term network support, ensuring customer satisfaction and effective issue resolution while advocating for client needs and driving internal improvement initiati...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Accelerate progress at a dynamic startup by leading data engineering initiatives. Drive the development of scalable data pipelines and collaborate with cross-functional teams to create innovative data...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $175K *

Manage a diverse portfolio of Enterprise and Strategic accounts, ensuring customer satisfaction and driving adoption of cybersecurity solutions. Collaborate with internal teams to enhance product offe...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive customer success transformation by optimizing processes and tools for our CSMs, enhancing renewal and expansion efforts, and ensuring effective account management through data-driven insights an...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion strategic customer success by developing account plans, driving engagement, and enhancing product adoption. Leverage data and AI tools to foster relationships with key members and ensure thei...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Join a team that's focused on maximizing customer success while leading a high-performing group of Customer Success Executives. Drive retention and expansion by collaborating cross-functionally to enh...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Help us accelerate data and AI readiness in enterprises, driving impactful learning initiatives and fostering strategic growth by leveraging a powerful platform tailored for diverse client needs acros...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform post-sales operations by owning reporting, process design, and automation. Collaborate with teams to enhance efficiency and drive success through streamlined systems and insightful data mana...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$180K - $190K *

Explore a leadership role driving global support strategy for enterprise OMS, ensuring operational excellence while managing diverse teams across regions to enhance customer success and satisfaction t...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Empower customer success through proactive engagement and fast onboarding. Own the post-sale journey by maximizing product adoption and driving customer growth while navigating a fast-paced startup en...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$280K - $290K *

Join a high-impact role driving customer retention and growth strategies across 2-3 portfolio companies. Utilize deep operational expertise to enhance customer success functions while diagnosing perfo...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $120K *

Unlock potential by collaborating with digital agencies to enhance their SEO strategies. Drive customer success through effective use of the BrightEdge platform, fostering strong relationships to achi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Engage with customers to enhance their experience and drive product adoption. Lead initiatives that ensure clients realize value and satisfaction across their journey, collaborating with internal team...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Engage and inspire clients by ensuring their success and maximizing value from solutions. This role drives account retention through strategic partnership, relationship management, and data-driven dec...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Strategize and build innovative customer success systems, leading a dynamic team to enhance client retention and growth. Shape operational models while actively managing key accounts in a mission-driv...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Innovate customer success through leadership in enablement, onboarding, training, and support. Scale operations effectively, streamline processes, and drive continuous improvement to ensure a seamless...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Empower healthcare transformation by managing key customer relationships, driving success, and delivering value within a dynamic AI-focused company. Collaborate with C-suite executives to enhance care...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Unlock potential by creating impactful customer marketing strategies to drive retention, expansion, and adoption in a collaborative, data-driven environment that enhances customer engagement and drive...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.