Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $156K *

Join us to oversee complex, multi-site software deployments, ensuring successful outcomes through governance and stakeholder management. Collaborate with teams and executives to drive programme succes...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$215K - $295K *

Pioneer your career by driving impactful people strategies within our dynamic team. Collaborate with leaders to enhance employee engagement, retention, and organizational effectiveness in a fast-paced...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$78K - $156K *

Join a dynamic team to enhance customer success in cancer diagnostics. Lead operations, drive improvements, and foster relationships to ensure exceptional service and support organizational growth in...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Drive customer success by maximizing platform adoption and ROI. Engage with executives, foster relationships, and guide clients through their journey while collaborating with internal teams to ensure...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$160K - $200K *

Transform customer success by leading global teams to enhance retention, drive growth, and foster advocacy. Leverage AI insights to optimize customer journeys and establish ArmorCode as a strategic pa...

5 days ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Empower agencies by owning customer success and driving growth through partnerships. Leverage data to unlock potential, shape product features, and establish trusted relationships, ensuring they achie...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$87K - $120K *

Elevate customer success by managing IT projects, driving business development, and ensuring seamless platform integration for enterprise clients, enhancing satisfaction and ROI through effective solu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Champion customer success by driving adoption and value alignment for high-value clients. Collaborate with stakeholders to address technical and business needs, ensuring a seamless experience and maxi...

Arizona, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $180K *

Transform healthcare partnerships by diagnosing workflow challenges, designing adoption strategies, and driving measurable outcomes. Engage with executive leadership to ensure Circadia's solutions ali...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $140K *

Drive customer success by helping clients optimize privacy programs through our platform. Engage as a trusted advisor, overseeing onboarding and adoption while advocating for customer needs to enhance...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Drive client success by managing strategic initiatives and relationships, ensuring revenue growth and satisfaction across a diverse portfolio. Collaborate with cross-functional teams to deliver innova...

Markham, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$211K - $338K *

Transform partner experiences by leading strategy and execution for autonomy, enhancing self-sufficiency, and optimizing processes. Drive measurable improvements in partner satisfaction and operationa...

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $180K *

Champion customer success by driving adoption, retention, and expansion. Collaborate across teams to create scalable systems and ensure customer outcomes are met, fostering a proactive culture that pr...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $190K *

Accelerate customer success by leading post-sales deployments of innovative AI solutions in healthcare. Shape operational strategies to ensure measurable outcomes, adoption, and expansion while drivin...

San Francisco, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Empower customer relationships and drive account growth by strategically managing a portfolio, fostering partnerships, and collaborating with cross-functional teams to ensure exceptional service and a...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $200K *

Partner with us to enhance customer success by leveraging your RCM expertise. Engage directly with clients to optimize their experience and shape product improvements, driving both satisfaction and bu...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $200K *

Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $273K *

Lead transformative customer success strategies, align Salesforce capabilities with client objectives, and elevate enterprise accounts through strategic risk management and deep executive partnerships...

San Francisco, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Champion customer success and growth by driving retention and strategic expansion across enterprise clients while leading a high-performing team and delivering innovative logistics solutions that alig...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Pioneer strategic customer success initiatives, enhancing client retention and growth while leading a skilled team. Collaborate closely with senior executives and internal departments to drive operati...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Join a team that's driving strategic customer success, managing enterprise accounts, and empowering a dedicated team to enhance client satisfaction and retention through innovative logistics solutions...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Empower clients to maximize their adoption and impact of our platform. Manage the customer journey from onboarding to renewal, fostering relationships and collaborating with stakeholders to ensure ope...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Support our clients as a primary advisor, guiding them through data strategy implementation in a data-as-a-service ecosystem to resolve complex marketing challenges and optimize performance...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $200K *

Accelerate customer success by guiding clients through onboarding, adoption, and risk mitigation. Leverage your expertise to build relationships, drive renewals, and identify expansion opportunities...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.