Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$110K - $196K *

Shape the future of K-12 education by leading product marketing strategies that drive growth and adoption. Collaborate cross-functionally to deliver compelling messaging and go-to-market initiatives t...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$67K - $101K *

Lead the charge in overseeing patient care operations, ensuring compliance with regulations, enhancing agency profitability, and motivating staff to deliver high-quality home health services while coo...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$178K - $294K *

Join a team that's redefining data engineering and analytics. Lead strategy, architecture, and execution of scalable data solutions while mentoring professionals and driving business outcomes through...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$180K - $220K *

Elevate growth and commercialization strategies by leading an integrated commercial organization. Drive market insights, portfolio alignment, and customer experience to enhance sustainable growth and...

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$200K - $250K *

Transform the Salesforce CRM landscape by leading strategy, execution, and a talented team. Drive enhancements across Sales Cloud and CPQ, ensuring alignment with business goals while modernizing reve...

California, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$86K - $129K *

Optimize client relationships by providing strategic account management and advanced customer service solutions, ensuring seamless operations for large accounts and exceeding client expectations throu...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Join us to deepen strategic partnerships and drive revenue growth through collaboration. You'll enhance G2's influence by managing partner relationships, optimizing integrations, and leading cross-fun...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive strategic partner relationships to enhance collaboration and revenue growth. Lead cross-functional teams to innovate integrations, optimize performance, and ensure mutual success with key partne...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $121K *

Drive client success by managing onboarding, training, and support for a fintech SaaS platform. Build strong relationships, enhance user adoption, and collaborate with teams to ensure high customer sa...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's shaping the future of workforce wellbeing by leading strategic initiatives that enhance employee resilience, engagement, and overall health. Collaborate with leaders to implement im...

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$153K - $181K *

Lead the charge in optimizing complex client portfolios through strategic transaction management. Collaborate with cross-functional teams to execute high-impact real estate initiatives, ensuring align...

New York, NYRemote

Reposted today

  •   Less than 5 years exp.  •   Real Estate & Construction

$153K - $181K *

Transform client real estate strategies by leading complex transaction management initiatives, optimizing portfolios, and ensuring execution excellence across diverse asset classes while collaborating...

Reposted today

  •   Less than 5 years exp.  •   Real Estate & Construction

$137K - $235K *

Shape the future of customer data management by leading cross-functional strategies, ensuring trusted information flow, and driving adoption across commercial teams. Collaborate with stakeholders to e...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$122K - $212K *

Lead the charge in enhancing patient experiences through innovative digital products. Collaborate across teams to develop and execute a user-first strategy, ensuring seamless integration of digital so...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in managing client relationships within a dynamic team, ensuring exceptional service delivery and client retention while fostering strong internal and external partnerships in the Empl...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Champion client relationships by leading a dedicated team to deliver exceptional Employee Health & Benefits services, ensuring client satisfaction and retention while managing a diverse book of busine...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$72K - $121K *

Unlock your potential as a strategic advisor, driving digital promotions for CPG clients. Collaborate with sales and internal teams to optimize campaigns, enhance client satisfaction, and achieve reve...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Unlock potential by driving digital promotion strategies for CPG clients. Collaborate with sales and internal teams to optimize campaigns, enhance client satisfaction, and achieve revenue targets whil...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Partner with us to drive client success through strategic digital promotions, optimizing campaigns and fostering long-term relationships. Collaborate across teams to exceed client goals and enhance sa...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Lead the charge in driving digital promotion strategies for CPG clients. Collaborate with sales and internal teams to optimize client satisfaction and revenue growth while becoming a trusted advisor t...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Engage clients by driving digital promotion strategies, optimizing campaigns, and ensuring satisfaction. Collaborate with sales and internal teams to exceed client goals while developing long-term rel...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Partner with us to drive client success through strategic digital promotions, optimizing campaigns, and fostering long-term relationships. Collaborate with internal teams to exceed client goals and en...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$160K - $240K *

Lead the transformation of SAP merchandising solutions, ensuring seamless integration across finance, supply chain, and digital platforms. Drive scalable, high-performing solutions that enhance operat...

Today

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Empower your career by leading healthcare operations in Maryland. As a hands-on leader, you'll oversee practice management, drive operational excellence, and foster team growth while preparing for fut...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$115K - $120K *

Lead the charge in driving operational excellence and strategic enablement across global Inside Sales teams, enhancing commercial effectiveness and delivering exceptional client value through innovati...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.