Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$72K - $128K *

Shape the future of customer engagement by driving strategic success for a diverse portfolio of clients in the construction and AEC sectors. Collaborate cross-functionally to align solutions with busi...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$72K - $128K *

Engage with diverse stakeholders to drive customer success in the AEC industry, ensuring clients maximize value from solutions through tailored strategies and measurable outcomes, while fostering long...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$82K - $141K *

Tackle complex SaaS implementations as you lead a team ensuring customer onboarding success and long-term adoption of the platform, while contributing to process improvements and maintaining strong st...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $170K *

Join a team that's redefining organizational success by leveraging human capital strategies, driving culture, and enhancing talent outcomes through collaboration with leaders and data-informed insight...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Drive customer project success by leading cross-functional teams, ensuring timely delivery and high-quality outcomes while maintaining strong client relationships and effective communication with stak...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Healthcare

$212K - $324K *

Champion customer success in the Healthcare sector by driving strategic sales, fostering relationships, and delivering tailored solutions that enhance value and growth for clients while achieving reve...

Today

  •   8 - 10 years exp.  •   Healthcare

$105K - $110K *

Reimagine employer engagement at a leading institution by driving innovative partnerships. Lead a dedicated team to create meaningful student experiences that bridge learning and the workplace, ultima...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$204K - $378K *

Lead the charge in driving strategic account growth and operational excellence, leveraging deep industry insights to foster impactful client relationships and enhance customer satisfaction. Shape the...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Drive the lifecycle marketing strategy for a multi-product ecosystem, focusing on user engagement, retention, and expansion. Build foundational programs and optimize user journeys to create immediate...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Consumer Technology

$189K - $246K *

Lead and mentor a team focused on access and reimbursement strategies, ensuring healthcare providers and patients have the resources to support therapy initiation and continuity within nephrology care...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Champion the successful onboarding of healthcare clients into GPOs by coordinating contracts, supply chain integration, and stakeholder engagement, ensuring measurable savings and operational efficien...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$119K - $161K *

Lead transformative initiatives by overseeing Business Intelligence and Data Strategy, enhancing revenue, performance, and engagement through data-driven insights while managing and developing high-pe...

3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$70K - $95K *

Champion the successful onboarding of healthcare clients into a GPO, ensuring seamless integration, contract alignment, and operational efficiency. Collaborate with diverse teams and stakeholders to d...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Join a team that's driving innovative Total Rewards strategies, overseeing competitive compensation, benefits, and retirement programs. Leverage your expertise to enhance our human capital initiatives...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Drive strategic partnerships that enhance innovation and market reach. Manage the full partnership lifecycle to build a high-impact ecosystem, unlocking new business models and achieving measurable ou...

Mississauga, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$171K - $297K *

Drive security operations excellence by leading incident response, threat detection, and recovery initiatives. Collaborate across teams to strengthen resilience, reduce risk, and enhance security gove...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $160K *

Transform post-sale customer success with data-driven content and AI automation. Collaborate across teams to boost customer adoption and retention while optimizing scalable digital success programs th...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $170K *

Grow your career with a collaborative team as you manage client projects, drive innovative integration solutions, and ensure successful delivery through technical expertise and strong communication wi...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $275K *

Accelerate revenue growth by cultivating key agency partnerships across the East Coast. Leverage your digital advertising expertise to drive strategic insights and deliver exceptional campaign executi...

1 week ago

  •   Less than 5 years exp.  •   Media

$75K - $99K *

Lead transformative student success initiatives by collaborating with faculty, staff, and community resources to enhance retention and support diverse student populations in their academic journey...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$200K - $250K *

Lead product strategy and execution in a dynamic health tech environment. Collaborate with customers, engineering, and operations to deliver impactful solutions, leveraging AI and data to align priori...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $250K *

Drive your career forward by owning product strategy and execution for innovative SaaS solutions. Collaborate with teams across the organization to elevate customer insights into successful product tr...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $150K *

Lead the charge in product management, driving initiatives from concept to launch. Collaborate with engineering and design to deliver impactful health tech solutions, translating complex workflows int...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$162K - $271K *

Champion access to therapy by developing marketing strategies that enhance patient affordability and access for the LITFULO portfolio, collaborating across teams to optimize execution and engagement i...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $150K *

Partner with us to drive product innovation in health tech. Leverage your expertise in product management to translate complex healthcare needs into actionable solutions while collaborating closely wi...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.