Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$175K - $185K *

Unlock your potential in a leadership role overseeing a $12B transportation network. Drive strategic direction, optimize operations, and scale logistics across multi-modal channels while building high...

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$175K - $185K *

Drive the strategic direction and operational execution of a multi-billion-dollar transportation network, optimizing logistics and enhancing efficiency across diverse distribution channels while leadi...

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$140K - $220K *

Shape the future of logistics by leading a multi-site distribution network, optimizing transportation strategies, and enhancing customer service performance while driving cross-functional initiatives...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $190K *

Transform your career by leading global customer operations. Drive change, enhance service delivery, and collaborate with senior leadership to shape strategic initiatives while managing vendor relatio...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$180K - $210K *

Join a team that's redefining IT leadership by overseeing strategic operations, enhancing service delivery, and ensuring compliance. Drive innovation and efficiency while aligning IT with business goa...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$140K - $155K *

Elevate customer engagement and advocacy by leading innovative marketing strategies that drive growth, retention, and community building. Collaborate across teams to enhance customer value and support...

Vancouver, BCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $300K *

Transform warehouse operations by leading a large team to ensure efficiency, accuracy, and exceptional customer service in a high-volume distribution environment...

Kitchener, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$250K - $300K *

Champion operational excellence by leading a large-scale distribution center, driving team performance, and ensuring top-tier customer service in a dynamic warehouse environment...

Mississauga, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$250K - $300K *

Lead and optimize large-scale warehouse operations, managing a team of 300+ to ensure exceptional service, accuracy, and safety in a high-performing environment. Drive efficiency and cultivate a cultu...

Milton, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a team that's driving sales excellence and market growth by leading strategic initiatives, fostering customer relationships, and transforming sales processes through technology and collaboration...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Shape the future of Customer Success by leading a high-impact team to drive customer engagement, retention, and growth across diverse customer segments, ensuring our clients maximize the value of thei...

Ottawa, ONIn-Person

Reposted 4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $229K *

Lead the charge in enhancing customer care operations across North America and Latin America. Mentor teams, develop strategies, and drive process improvements to elevate customer experience and operat...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock exceptional customer experiences by leading lifecycle operations, enhancing service delivery, and driving retention strategies. Oversee teams and processes to ensure seamless onboarding and ong...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Transform claims operations by leading a multi-state team to enhance quality, efficiency, and customer satisfaction while ensuring compliance and financial performance in a dynamic environment...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$121K - $194K *

Join a dynamic team to lead operational excellence, driving process improvements and strategic initiatives. Collaborate across functions to enhance efficiency, ensure compliance, and foster a culture...

1 week ago

  •   5 - 7 years exp.  •   Media

$160K - $200K *

Shape the future of customer success in financial services by leading strategy, enhancing customer adoption, and fostering partnerships. Drive growth through a high-performing team while collaborating...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$175K - $210K *

Join a team that's redefining customer success in financial services. Lead strategic initiatives to enhance customer adoption, retention, and growth while developing a high-performing organization tha...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $95K *

Engage in a hands-on leadership role overseeing customer service operations. Drive team performance, enhance customer satisfaction, and optimize processes while collaborating with cross-functional tea...

Baie-d'urfe, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Shape the future of customer delivery by ensuring compliance with contracts, fostering collaboration across teams, and driving accountability for timely execution of obligations. Be the key liaison be...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K *

Lead a dynamic team to enhance operational excellence across multiple store locations, driving profitability and customer satisfaction while ensuring compliance and efficiency in a fast-paced retail e...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$163K - $217K *

Accelerate progress at a leading digital solutions firm by driving revenue growth, leading a dedicated sales team, and enhancing client relationships across North America. Collaborate with cross-funct...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead the strategic direction of Inbound and Outbound operations, ensuring performance targets are met while fostering a culture of safety, efficiency, and superior customer service across all levels o...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform enterprise planning and performance reporting to drive strategic insights, enhance decision-making, and foster collaboration across teams, ensuring alignment with corporate objectives and op...

Mississauga, ONIn-Person

3 days ago

  •   8 - 10 years exp.  •   Transportation

$95K - $115K *

Unlock potential by leading the design and implementation of complex supply chain solutions for strategic customers, driving revenue growth and operational excellence across North America while collab...

Langley, BCIn-Person

Reposted today

  •   5 - 7 years exp.  •   Transportation

$134K - $209K *

Accelerate progress at the forefront of corporate services sales, driving market expansion through strategic partnerships and innovative solutions. Lead client acquisition and retention efforts while...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.