Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$75K - $95K *

Unlock the potential of fleet maintenance operations through strategic leadership, compliance oversight, and budget management, ensuring effective service delivery and safety standards while fostering...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$120K - $140K *

Drive success by identifying and pursuing qualified leads in the 3PL sector while fostering relationships and utilizing strategic sales techniques to enhance customer solutions and achieve company goa...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $220K *

Join a team that's driving strategic execution across AI, Product, and Design. As a key operational partner, you'll enhance visibility, manage priorities, and lead impactful initiatives in a fast-pace...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Join a team that drives exceptional customer experiences and enhances retention through proactive engagement and strategic leadership across all customer segments, fostering growth and delivering valu...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Join a leading role in optimizing procurement, driving cost efficiency while enhancing vendor relationships and aligning strategies with organizational goals to maximize performance across the supply...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Join a team that's providing strategic legal support across diverse operations and initiatives in a fast-paced environment. Serve as a trusted advisor, navigating complex agreements and ensuring compl...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $175K *

Lead the charge in transforming product designs into scalable manufacturing solutions, managing outsourced production of high-quality components while building a high-performing engineering team to dr...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $180K *

Shape the Commercial Finance function by leading FP&A activities, analyzing financial data, and enhancing pricing strategies, all while collaborating with leadership to drive business success and impr...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$78K - $98K *

Empower customer service excellence by leading a team to achieve KPIs, mentoring staff, and resolving complex client issues. Build strong customer relationships and ensure timely support while enhanci...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$78K - $98K *

Lead the charge in enhancing customer success by mentoring your team, managing complex service issues, and fostering strong customer relationships within a dynamic agricultural environment...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Pioneer onboarding excellence by redefining customer experiences through strategy, automation, and cross-vertical collaboration, ensuring swift adoption and retention. Drive measurable outcomes while...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$138K - $235K *

Lead procurement initiatives to drive operational excellence and strategic sourcing. Partner with cross-functional teams to optimize contracts and enhance supplier relationships, ensuring effective te...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$138K - $235K *

Partner with us to lead procurement strategies and optimize supplier relations. Drive contractual negotiations, implement operational processes, and elevate performance across software and professiona...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $235K *

Lead a dynamic team in driving supplier strategy and operational excellence through technology and process improvements, ensuring effective procurement and contract management while collaborating acro...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $235K *

Lead the charge in optimizing procurement operations and supplier strategies. Drive enterprise software negotiations, enhance technology solutions, and elevate operational excellence across cross-func...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $235K *

Join a team that's driving innovation in procurement strategy and execution. You'll lead the operational initiatives for software licensing and supplier relationships, optimizing costs and enhancing t...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$171K - $342K *

Champion strategic growth in the Heart Failure sector by leading innovative regional initiatives, optimizing customer relationships, and driving competitive advantages through actionable market strate...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Lead impactful customer operations to enhance retention and drive efficiency across onboarding, support, and success teams. Champion data-driven strategies for optimizing the customer lifecycle and op...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Architect your future as you drive transformation consulting, generating new advisory opportunities, building executive relationships, and translating client needs into actionable strategies within a...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Unlock your potential by leading customer profitability governance, guiding strategic pricing decisions, and managing rebate frameworks. Drive financial growth through cross-functional collaboration a...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $120K *

Drive impactful energy solutions by leading production sections, managing teams, and engaging clients. Elevate project success while fostering staff development and ensuring quality outcomes in a dyna...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Accelerate progress at the forefront of branded merchandise, leading a dynamic team to enhance client relationships through innovative product solutions and operational excellence, driving strategic g...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$118K - $157K *

Drive operational excellence by overseeing customs brokerage processes, managing performance, and leading strategic initiatives to ensure compliance and profitability while fostering teamwork and cont...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$140K - $150K *

Empower logistics excellence by developing data-driven strategies and leading high-performing teams to optimize supply chain operations, enhance efficiency, and drive measurable cost savings across al...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Join a team that's dedicated to driving success in retail operations across multiple dealerships. You'll inspire teams, uphold core values, and implement strategic initiatives to achieve business goal...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.