Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$190K - $250K *
Unlock your potential by delivering strategic communications advice in the Healthcare sector. Lead teams, engage stakeholders, and drive business development while fostering a collaborative environmen...
2 weeks ago
Director, Specialized Operations
$123K - $185K *
Lead the charge in strategic operations across Business Banking and Wealth sectors. Drive service excellence, optimize performance, and enhance stakeholder experiences while ensuring compliance and ri...
1 week ago
Director, Specialized Operations
$123K - $185K *
Champion strategic leadership across specialized operations, driving service excellence and operational efficiency. Collaborate with teams to enhance Member and Advisor experiences while ensuring comp...
1 week ago
Territory Sales Manager (West Coast)
$125K - $175K *
Engineer strong relationships with bike shops to establish brand presence in North America. Drive sales by opening new accounts and training staff, while monitoring market dynamics and competitor acti...
3 weeks ago
$85K *
Drive operational excellence as you lead the Las Vegas Division, balancing team management, financial performance, and exceptional service in a dynamic logistics environment while fostering growth and...
Reposted 3 weeks ago
Sales Director - IME, New York
$110K - $130K *
Drive new business growth by leveraging your expertise in Workers' Compensation and IME. Build strong relationships with key stakeholders and deliver tailored solutions to meet client needs, while exp...
3 weeks ago
Global Account Director, Technology, Road North America
$120K - $180K *
Elevate your career by driving business growth in the technology sector. Leverage your logistics expertise to develop tailored road transport solutions for clients across North America, fostering stro...
2 weeks ago
$90K *
Champion operational excellence by leading the Phoenix Division in a fast-paced logistics environment. Drive performance, ensure quality service delivery, and develop a high-performance team focused o...
Reposted 1 week ago
$150K - $180K *
Optimize supply chain efficiency by leading procurement, planning, and logistics while driving operational excellence and collaboration across teams, ensuring alignment with customer demands and busin...
Reposted yesterday
$80K - $90K *
Join a team that's redefining procurement excellence in plastic manufacturing. As a strategic leader, you'll drive sourcing initiatives for color materials, negotiate complex contracts, and ensure sup...
3 weeks ago
Sales Director - IME, New York
$110K - $130K *
Champion new business growth by identifying opportunities in the Workers' Compensation and IME sectors. Build strong relationships with key stakeholders and drive sales success through strategic prese...
3 weeks ago
$107K - $109K *
Transform property operations by leading teams to achieve exceptional living standards. Drive strategic initiatives, manage budgets, and foster a collaborative culture to ensure business success and r...
2 weeks ago
$107K - $109K *
Elevate community living by leading operations and strategic initiatives, ensuring exceptional service and financial success while fostering a collaborative culture and developing team talent for opti...
2 weeks ago
$107K - $109K *
Drive operational excellence by leading property management teams to enhance resident satisfaction and achieve financial goals while fostering a collaborative culture and ensuring adherence to company...
2 weeks ago
$107K - $109K *
Transform property operations by leading teams to achieve exceptional living standards. Drive strategic initiatives, manage budgets, and foster a collaborative culture to ensure business success and r...
2 weeks ago
Sales Director- Prepared Foods
$150K - $175K *
Unlock growth potential as you lead commercial strategy and execution in the Prepared Foods Division, driving revenue and market expansion for organic chicken products across major retail and foodserv...
Today
Director, Customer Experience- Trauma
$150K - $180K *
Partner with us to lead the development of a customer engagement strategy that enhances relationships with healthcare professionals and strategic partners, driving impactful collaboration across multi...
4 days ago
Director Commercial Compliance
$119K - $186K *
Lead the development of a risk-based compliance framework for U.S. pharmaceutical commercialization, advising senior leaders and ensuring adherence to compliance standards while fostering ethical deci...
2 weeks ago
Assistant Director, Operations
$80K - $95K *
Transform property operations by managing maintenance, safety, and capital projects. Collaborate with teams to ensure compliance, optimize budgets, and enhance tenant relations while maintaining high...
3 days ago
Director, Corporate Communications
$155K - $185K *
Lead corporate communications strategy to enhance visibility and reputation. Collaborate with senior leaders to craft compelling narratives and execute high-impact communications across various platfo...
3 weeks ago
Director of Sales, U.S. division
$150K - $175K *
Lead and inspire a high-performing sales team to drive national revenue growth, enhance customer relationships, and implement strategic initiatives aligned with company objectives, fostering a culture...
1 week ago
$80K - $95K *
Join us to drive client engagement and lead generation, ensuring sales success through strategic networking, persuasive presentations, and effective project management. Collaborate with teams to meet...
4 weeks ago
Senior Director, Business Operations
$165K - $185K *
Shape the future of operational excellence by leading a high-performing team, managing financial governance, and fostering cross-functional collaboration to ensure seamless delivery for government cli...
Reposted today
$110K - $130K *
Optimize procurement strategies to enhance cost, quality, and service. Lead a high-performing team, ensuring ethical practices and strong supplier relationships while collaborating across functions to...
3 weeks ago
Director, Technology Innovation COE
$119K - $186K *
Transform the future of supply chain technology by leading innovation initiatives, managing a structured evaluation process, and engaging stakeholders to drive measurable value and strategic alignment...
2 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.