Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$110K - $130K *

Champion new business growth by identifying opportunities in the Workers' Compensation and IME sectors. Build strong relationships with key stakeholders and drive sales success through strategic prese...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$107K - $109K *

Elevate community living by leading operations and strategic initiatives, ensuring exceptional service and financial success while fostering a collaborative culture and developing team talent for opti...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$107K - $109K *

Drive operational excellence by leading property management teams to enhance resident satisfaction and achieve financial goals while fostering a collaborative culture and ensuring adherence to company...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $175K *

Unlock growth potential as you lead commercial strategy and execution in the Prepared Foods Division, driving revenue and market expansion for organic chicken products across major retail and foodserv...

Colorado, USRemote

Today

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $180K *

Partner with us to lead the development of a customer engagement strategy that enhances relationships with healthcare professionals and strategic partners, driving impactful collaboration across multi...

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$119K - $186K *

Lead the development of a risk-based compliance framework for U.S. pharmaceutical commercialization, advising senior leaders and ensuring adherence to compliance standards while fostering ethical deci...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Transform property operations by managing maintenance, safety, and capital projects. Collaborate with teams to ensure compliance, optimize budgets, and enhance tenant relations while maintaining high...

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$155K - $185K *

Lead corporate communications strategy to enhance visibility and reputation. Collaborate with senior leaders to craft compelling narratives and execute high-impact communications across various platfo...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $175K *

Lead and inspire a high-performing sales team to drive national revenue growth, enhance customer relationships, and implement strategic initiatives aligned with company objectives, fostering a culture...

Ontario, CARemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Join us to drive client engagement and lead generation, ensuring sales success through strategic networking, persuasive presentations, and effective project management. Collaborate with teams to meet...

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$165K - $185K *

Shape the future of operational excellence by leading a high-performing team, managing financial governance, and fostering cross-functional collaboration to ensure seamless delivery for government cli...

Reposted today

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Optimize procurement strategies to enhance cost, quality, and service. Lead a high-performing team, ensuring ethical practices and strong supplier relationships while collaborating across functions to...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$119K - $186K *

Transform the future of supply chain technology by leading innovation initiatives, managing a structured evaluation process, and engaging stakeholders to drive measurable value and strategic alignment...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$76K - $128K *

Champion daily operational excellence by leading a dynamic service team, ensuring safety, quality, and productivity in a fast-paced environment while fostering team engagement and continuous improveme...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$210K - $250K *

Lead the charge in therapeutic area strategy and scientific innovation, overseeing discovery portfolios across biologics and small molecules. Drive sustainable pipeline generation and align discovery...

1 week ago

  •   11 - 15 years exp.  •   Transportation

$150K - $180K *

Transform global manufacturing operations by leading strategic initiatives, optimizing processes, and driving continuous improvement across all production facilities to achieve operational excellence...

4 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Lead the charge in optimizing global manufacturing operations, driving operational excellence, and fostering cross-functional collaboration to achieve strategic business objectives and enhance product...

1 month ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Transform operations by leading strategic initiatives that enhance efficiency, safety, and employee engagement in a dynamic distribution environment, driving financial performance and operational exce...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$125K - $150K *

Empower operational excellence by leading HSE and maintenance initiatives across North America. Collaborate with site leaders to enhance safety, compliance, and equipment reliability, driving continuo...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead the charge in enhancing HSE and maintenance across North America, driving compliance, risk management, and operational excellence. Collaborate with site leaders to implement effective strategies...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $190K *

Drive operational excellence by leading project management initiatives, collaborating with cross-functional teams, and implementing efficient systems and processes to enhance client service and projec...

Reposted today

  •   8 - 10 years exp.  •   Media

$211K - $337K *

Optimize financial leadership for a $3.5BB global business, driving strategic planning, budgeting, and R&D investments while collaborating with senior management to achieve long-term objectives and en...

4 days ago

  •   11 - 15 years exp.  •   Healthcare

$135K - $160K *

Champion quality excellence across North America by leading Quality Assurance, Control, and Systems. Drive compliance, continuous improvement, and regulatory readiness in manufacturing facilities whil...

1 week ago

  •   11 - 15 years exp.  •   Staffing

$150K - $180K *

Lead the charge in shaping U.S. marketing and communications strategy, driving brand relevance and consumer engagement while optimizing business growth through integrated planning and cross-functional...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Engage with our Digital team to drive business growth and create value for strategic clients. Leverage your expertise in technology and advisory services to build trusted relationships, align solution...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.