Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$112K - $128K *

Unlock your potential by leading a dynamic team, driving operational excellence, and delivering exceptional customer experiences across multiple locations. Foster a culture of growth while managing as...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$93K - $109K *

Drive operational excellence by leading diverse teams, enhancing customer experiences, and achieving sales goals across multiple locations. Your leadership will cultivate a motivated workforce while i...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$93K - $109K *

Transform multi-unit operations by leading and developing a high-performing team, driving sales, and ensuring exceptional customer experiences across all locations, while adhering to company strategie...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $116K *

Transform district operations by leading multi-unit teams to deliver exceptional customer experiences while driving sales growth and maintaining operational excellence across locations...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$93K - $109K *

Lead and develop high-performing teams to drive operational excellence, enhance customer experiences, and implement strategic solutions across multi-unit locations, ensuring brand integrity and increa...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$105K - $121K *

Optimize operational excellence by leading multi-unit teams, enhancing customer experiences, and driving sales performance through strategic coaching and analytics...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$105K - $121K *

Elevate your career by leading a dynamic team to achieve operational excellence, drive sales, and enhance customer experiences across multiple locations. Manage a diverse portfolio while fostering gro...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$93K - $109K *

Lead the charge in operational excellence and customer satisfaction while managing a multi-unit portfolio. Develop and inspire your team to achieve goals through effective communication, strategic exe...

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Drive operational excellence by leading a dynamic Away Team across multiple fulfillment centers, ensuring site performance, safety, and strategic planning while preparing for future site ownership opp...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$81K - $138K *

Elevate the customer experience by managing quality audits, IVR strategy, and leading a skilled team. Drive continuous improvement in contact centers through cross-functional collaborations and action...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$81K - $138K *

Grow your career with a leadership role in quality assurance, overseeing auditing processes across contact centers, enhancing customer experience, and influencing IVR strategies. Drive improvements th...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$81K - $138K *

Champion quality and customer experience by overseeing audits and IVR strategies across multiple contact centers. Lead a team, partner cross-functionally to enhance customer interactions, and leverage...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$176K - $327K *

Lead a high-impact team to optimize inventory management using advanced analytics and innovative tools, driving operational excellence and strategic decisions that enhance patient access and business...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$133K - $163K *

Drive production excellence and team performance in a regulated environment, ensuring safety, quality, and efficiency across CNC, Surface Treatment, and Packaging operations with a focus on continuous...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Transform engineering operations by leading RTB initiatives, ensuring reliability, and driving AI adoption across platforms to enhance efficiency and operational excellence in a high-stakes tech envir...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Transform engineering operations for critical platforms, focusing on operational excellence, incident management, and AI-driven efficiencies while ensuring reliability and stakeholder alignment in a h...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$65K - $100K *

Drive community engagement and team development while ensuring operational excellence and compliance. Foster relationships, support associates, and enhance customer experiences through effective servi...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Shape the future of digital strategy by leading media planning initiatives, managing client relationships, and supervising team projects, ensuring all strategies align with evolving industry trends an...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$75K - $95K *

Empower and develop high-performing teams to deliver exceptional restaurant experiences, ensure safety compliance, drive sales growth, and cultivate a culture of accountability across multiple locatio...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$130K - $180K *

Pioneer IT excellence across the USA Division, ensuring reliability and stability of infrastructure and applications while leading a talented team and managing vendor relationships to align with corpo...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $102K *

Invent a culture of productivity by leading a skilled inbound team, ensuring safety, quality, and operational efficiency through strategic coaching and process improvements in a high-volume distributi...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $110K *

Advance workplace safety by overseeing programs, conducting audits, and training employees. Foster a culture of safety, ensuring compliance with OSHA and industry standards across construction activit...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $120K *

Accelerate progress at a pivotal leadership role overseeing diverse housing initiatives, strategic collaborations, and quality assurance while inspiring excellence in service delivery within supportiv...

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$112K - $128K *

Lead and develop a high-performing team across multiple locations while driving operational excellence and delivering exceptional customer experiences. Play a key role in managing company strategies a...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$112K - $128K *

Inspire excellence by leading a multi-unit portfolio, enhancing customer experiences and driving sales growth through effective team management and strategic execution. Your leadership will shape a hi...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.