Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $145K *

Lead the charge in managing key client relationships, ensuring project success and strategic alignment across creative, digital, and analytics disciplines. Foster trust, deliver insights, and drive im...

3 days ago

  •   8 - 10 years exp.  •   Media

$90K - $140K *

Lead the charge in cultivating client partnerships by leveraging strategic insights and creative solutions. Drive accountability within the team and ensure exceptional service delivery, profitability...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Media

$90K - $140K *

Inspire client relationships and team collaboration to drive strategic insights and enhance campaign results while overseeing project delivery, profitability, and business growth in a dynamic environm...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Optimize branch operations by providing leadership and ensuring compliance, efficiency, and customer service excellence across distribution centers. Collaborate with teams to achieve key performance i...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $145K *

Champion the growth of transportation solutions by connecting with BCOs, driving sales initiatives, and collaborating across teams to achieve profitability while navigating a dynamic market landscape...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$130K - $160K *

Elevate security posture by leading information security and compliance initiatives; manage audits, risk assessments, and access controls while collaborating with cross-functional teams to enhance ope...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $200K *

Lead the implementation of Lean Danaher Business System, driving operational excellence, safety, quality, and cost improvements at the Richmond site through mentorship, strategic partnership, and cont...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Accelerate progress at a multi-site manufacturing operation delivering high-performance across Aerospace, Medical, Industrial, and Consumer markets. Lead teams to optimize safety, quality, and product...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$140K - $160K *

Champion innovative healthcare solutions by building and managing a robust pipeline targeting hospitals and health systems, driving stakeholder engagement and sales growth while delivering measurable...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$196K - $232K *

Grow your career with a strategic leader in operational excellence, driving transformation and collaboration across U.S. manufacturing operations to foster sustainable growth and efficiency through Le...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$196K - $232K *

Pioneer sustainable growth and operational excellence by leading transformation initiatives and developing scalable systems within the U.S. ADS Operations organization, leveraging Lean principles and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$191K - $305K *

Strategize innovative credit solutions by partnering with clients and internal teams to drive structured asset origination. Lead complex transactions and provide expert advice across enterprise initia...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $100K *

Engage in leading and overseeing catering operations in a dynamic, upscale environment. Drive sales, enhance guest experiences, and build teams to meet strategic goals while maintaining client relatio...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$123K - $230K *

Drive regulatory compliance and analysis to optimize water price strategies, collaborating across departments and leveraging financial models to ensure quality service and effective policy implementat...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$140K - $155K *

Pioneer excellence in operational leadership, guiding technicians to deliver top-notch service and client satisfaction while driving growth and innovation in the region...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$140K - $155K *

Lead the charge in managing regional service operations by mentoring a talented team of technicians, enhancing client satisfaction, and driving operational excellence within a dynamic and supportive w...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$87K - $109K *

Drive business growth as a pivotal leader in sales and marketing, cultivating partnerships and guiding initiatives to enhance customer experiences. Your strategic vision and market insights will shape...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Lead digital marketing strategies as a VP, fostering client relationships, guiding teams, and driving innovation across projects to enhance client success in a fast-paced environment...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead digital marketing strategies for a diverse client portfolio, enhancing relationships and driving successful campaigns. Collaborate with cross-functional teams to ensure timely execution and optim...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Champion a digital customer experience strategy that enhances engagement and drives commercial growth across multiple business lines. Lead technology initiatives to create seamless interactions and im...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$72K - $122K *

Transform project management with strategic oversight and client engagement, ensuring seamless execution of complex initiatives while fostering strong customer relationships and aligning resources eff...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$135K - $145K *

Drive transformative operational strategies by solving complex supply chain challenges. Collaborate with cross-functional teams to implement sustainable improvements, enhance processes, and ensure rob...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Join a dynamic team as you lead high-level investigations, manage employee complaints, and enhance professional responsibility within a diverse correctional and community reentry services organization...

5 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Drive digital marketing strategy, oversee execution and performance of all digital programs, and lead a team to optimize acquisition channels while fostering collaboration across departments to enhanc...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $100K *

Unlock potential by delivering exceptional support to healthcare practices using innovative software solutions. Collaborate across teams to enhance client satisfaction and influence product developmen...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.