Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$100K - $150K *

Join a team that's dedicated to elevating patient care through specialty pharmacy services. Lead talented professionals, enhance workflows, and ensure outstanding patient experiences in a collaborativ...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$127K - $164K *

Play a key role in driving commercial success across large-scale retail operations, achieving sales growth and operational excellence by leading teams and engaging with stakeholders. Foster strategic...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$105K - $115K *

Unlock HR excellence by leading strategic initiatives to enhance employee engagement, compliance, and talent development, while driving a culture of continuous improvement and collaborative leadership...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead the transformation of our retail operations by driving strategic sales, optimizing team performance, and delivering an exceptional customer experience across multiple districts to achieve profit...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Transform your career by leading a dynamic team to drive sales and enhance customer experience across multiple districts, while strategically developing talent and ensuring operational excellence in a...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Oversee payroll strategy and operations for multi-state organizations, ensuring compliance and efficiency while mentoring a high-performing team. Collaborate with HR, Finance, and IT to align initiati...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Join a team that drives the end-to-end supply chain for a purpose-driven medical device company, enhancing operational efficiency while promoting innovation and sustainable growth in a dynamic corpora...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$104K - $112K *

Join a dedicated team that leads technical support, troubleshooting, and operational management for maritime systems. Drive improvements and ensure mission readiness for deployed vessels, while coordi...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Empower financial advisors by delivering outstanding service and solutions. Manage complex client requests, advocate for client needs, and drive cross-functional initiatives. Foster strong relationshi...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $120K *

Play a key role in maximizing customer value and platform adoption for strategic accounts. Collaborate with cross-functional teams to deliver best practices and solutions, ensuring customer success an...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $118K *

Transform customer experiences by leading end-to-end Telecom project management. Ensure timely communication, budget oversight, and cross-functional collaboration for successful service delivery, enha...

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$129K - $162K *

Oversee all production operations to ensure timely project completion, budget adherence, and quality control, while managing a team of professionals and implementing process improvements in a fast-pac...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Shape the future of manufacturing operations by leading regional supply chain delivery, optimizing performance, and ensuring compliance with quality and safety standards for superior customer outcomes...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $129K *

Join a team that's committed to enhancing client partnerships through strategic relationship management, driving retention and growth in employer-sponsored programs while ensuring client satisfaction...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$67K - $101K *

Join a team that's driving aerospace production excellence, supervising 20-25 employees in Hydromechanical Assembly & Test. Lead operations, optimize processes, and ensure quality within a dynamic man...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$67K - $101K *

Unlock your leadership potential by overseeing operations and driving continuous improvement in a dynamic aerospace production environment. Collaborate with teams to ensure quality, efficiency, and sa...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Deliver impactful financial leadership by overseeing accounting operations, ensuring compliance, and driving operational performance. Lead a dedicated team while providing insights that align with bus...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $130K *

Drive revenue growth by managing multi-threaded sales cycles and orchestrating complex deals with CPG brands and retailers, ensuring alignment from lead to order to achieve measurable business outcome...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$210K - $240K *

Transform enterprise partnerships through strategic product ownership, defining the vision and roadmap for SaaS integration while influencing cross-functional teams for maximum impact and operational...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $180K *

Deliver innovative engineering solutions by leading cross-functional teams to execute a dynamic product roadmap, optimize portfolio governance, and advance modular design strategies for sustainable gr...

Yesterday

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Shape the future of retail by leading the workforce management team, ensuring accurate labor planning and optimizing store performance through strategic initiatives and software solutions. Drive effic...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$207K - $278K *

Lead the charge in driving comprehensive product strategy for sports commerce, enhancing user engagement and revenue through cross-functional collaboration and execution across diverse teams and platf...

1 week ago

  •   11 - 15 years exp.  •   Media

$218K - $365K *

Lead the charge in defining strategic vision and execution for Identity & Access Management products, collaborating with key stakeholders to enhance security, availability, and compliance, all while f...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$218K - $365K *

Drive strategic vision and execution of Identity & Access Management products, ensuring customer trust through robust platform services and security. Collaborate with cross-functional teams to deliver...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$218K - $365K *

Champion the Identity & Access Management portfolio by shaping product strategy, engaging with stakeholders, and guiding a diverse team to deliver security solutions that exceed customer expectations...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.