Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$115K - $135K *

Champion a dynamic healthcare communications team, managing client relationships and driving strategic initiatives to enhance corporate reputation and value. Collaborate with senior leaders to deliver...

Reposted today

  •   5 - 7 years exp.  •   Media

$160K - $287K *

Lead the charge in shaping technology product strategy for a Specialty Business Unit, managing end-to-end delivery and building a high-performing team while aligning product goals with overall enterpr...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Take ownership of global service operations, ensuring customer satisfaction and machine performance while leading a multidisciplinary team and driving strategic initiatives for operational efficiency...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$124K - $155K *

Drive occupancy performance by leading commercial strategy for priority residences. Collaborate with operations, sales, and marketing to implement effective action plans, ensuring measurable results a...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$250K - $305K *

Shape the future of transportation safety by leading global strategies, driving commercial growth, and influencing policy. Collaborate with government and industry leaders to enhance safety standards...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$134K - $249K *

Elevate product performance across multiple lines of business by leading strategic initiatives, analyzing metrics, and collaborating with cross-functional teams to enhance outcomes for specialty healt...

Florida, USRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$140K - $170K *

Drive your career with impactful financial planning and analysis for Customer Care. Collaborate across teams to enhance operational performance, support technology initiatives, and lead strategic proj...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Unlock potential by leading financial planning and analysis for Customer Care. Collaborate with cross-functional teams to drive insights, enhance reporting, and support strategic initiatives, ensuring...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$135K - $210K *

Shape strategic partnerships by enhancing existing relationships and developing new ones. Collaborate across teams to drive business results and optimize fintech programs, while providing thought lead...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$135K - $210K *

Join a dynamic team as a strategic leader, driving partnerships and programs that enhance carrier and fintech collaborations. Shape the future of our marketplace by optimizing existing relationships a...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$155K - $170K *

Lead the charge in shaping trade marketing strategies and advisor engagement. Collaborate across teams to drive sales growth, enhance brand consistency, and deliver impactful campaigns while mentoring...

2 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$104K - $114K *

Transform your career by leading a dynamic team of Credit Analysts, driving financial excellence and collaboration to support our expanding North American operations. Your leadership will shape the fu...

Mississauga, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$104K - $114K *

Join a dynamic team as you lead and develop Credit Analysts, ensuring exceptional service and collaboration across departments. Drive financial analysis and support strategic decisions in a growing No...

Milton, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$104K - $114K *

Lead the charge in managing a team of Credit Analysts, enhancing performance through training and collaboration, while driving financial analysis to support strategic business decisions in a dynamic e...

Hamilton, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$178K - $307K *

Join a team that's redefining surgical vision sales by leading strategic initiatives, driving revenue growth, and fostering cross-functional collaboration to enhance customer engagement and operationa...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$178K - $307K *

Elevate the U.S. Surgical Vision business by leading sales strategy, driving performance, and fostering cross-functional partnerships. Collaborate with teams to achieve revenue goals and enhance custo...

Irvine, CARemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Develop high-performing teams and drive operational excellence in a mobile diagnostics operation. This role offers extensive freedom and responsibility, preparing you for impactful leadership as a loc...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Advance business growth in the US DoD market through strategic partnerships, opportunity shaping, and long-range pipeline management while collaborating with leadership and shaping bids to align tech...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of energy by identifying growth opportunities and driving strategic development. Lead complex transactions, collaborate with teams, and leverage your expertise to create value in rene...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $150K *

Drive strategic commercial insights by leveraging data analytics to optimize performance and profitability across sales functions, enhance decision-making, and cultivate a culture of continuous improv...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$121K - $166K *

Join a team that's redefining media strategy for a global nonprofit. Lead integrated digital campaigns focused on performance, driving measurable outcomes and optimizing investments within a collabora...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in enterprise-scale vulnerability management, driving strategy and governance while transforming technical initiatives into measurable risk reduction across diverse teams and stakehold...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Transform the logistics landscape by leading enterprise account growth, managing key relationships, and driving strategic initiatives in depot operations. Collaborate with teams to enhance customer sa...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.