Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$75K - $95K *

Lead the charge in transformational branch operations, driving financial success and exceptional customer service while fostering team development and safety in a thriving environment...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$161K - $205K *

Join a team that's transforming revenue cycle management by implementing best practices, enhancing billing and collection activities, and driving strategies that optimize financial performance through...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $110K *

Join a team that's focused on optimizing operational efficiencies, ensuring quality standards, managing budgets, and leading a talented workforce to enhance productivity and customer satisfaction in a...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Architect a global procurement strategy to drive cost efficiency, strengthen supplier partnerships, and enable scalable operations. Lead and inspire high-performing teams to achieve significant, susta...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $110K *

Transform operations by overseeing distribution, quality assurance, and team management to ensure timely delivery and adherence to safety standards while driving continuous improvement and maximizing...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$161K - $205K *

Join a dynamic team as you lead the Revenue Cycle Management efforts, fostering strategic improvements and best practices across billing, collections, and compliance functions while collaborating with...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Empower your career by leading and advancing innovative Drug Delivery solutions. Drive profitability and growth while managing a dynamic team across global markets. Be the strategic force behind our s...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $180K *

Discover unparalleled opportunities by leading client integrations, enhancing payment solutions while ensuring seamless onboarding, managing a skilled team, and collaborating cross-functionally to opt...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Play a key role in shaping the strategic commercial data and AI product vision across marketing, sales, and service ecosystems, driving impactful decisions and efficiency in a dynamic and fast-paced M...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$151K - $204K *

Champion growth by defining and executing a roadmap for customer service call center management, enhancing our cloud-based services while collaborating effectively with cross-functional teams to solve...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$175K - $210K *

Reimagine site leadership by driving P&L accountability, fostering operational excellence, and developing high-performing teams in a dynamic electronics manufacturing environment focused on aerospace...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$75K - $95K *

Manage end-to-end warehouse operations, leading teams to drive safety, efficiency, and continuous improvement. Optimize productivity and service levels while ensuring compliance and operational excell...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$85K - $125K *

Empower teams to excel by taking ownership of operational and financial responsibilities, driving growth through exceptional leadership, customer relationships, and strategic decision-making in a dyna...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$190K - $220K *

Join a team that's driving innovative product strategies across global markets. Lead the end-to-end management of advanced materials, ensuring competitive advantages and profitable growth through stra...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$68K - $106K *

Empower your team and optimize service delivery excellence while managing client relationships and operational performance. Drive continuous improvement initiatives and leadership development to excee...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$151K - $175K *

Accelerate your success as you lead global IT project management initiatives, establishing standards and governance for diverse portfolios, and driving operational excellence throughout the organizati...

Toronto, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $130K *

Lead the development and execution of content and brand strategies that drive business growth. Collaborate with cross-functional teams, mentor talent, and optimize brand messaging across multiple chan...

5 days ago

  •   8 - 10 years exp.  •   Media

$125K - $171K *

Unlock strategic HR potential by partnering with leaders to align initiatives and enhance organizational design, driving effective employee relations and development for optimal performance across mul...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Grow your career with a pivotal role driving innovative strategies, managing projects, and collaborating across teams to deliver impactful solutions while enhancing operational efficiency and achievin...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$225K - $275K *

Join a team that's driving growth through channel partnerships. You'll develop strategies, recruit new partners, and manage relationships to achieve sales goals in a dynamic, collaborative environment...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $129K *

Join a dynamic team to strategically manage and grow client accounts, cultivating relationships that enhance retention and expand services. Utilize your expertise to drive business success and client...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $129K *

Lead strategic client relationships, enhance retention, and drive growth while managing employer-sponsored accounts. Collaborate with clients to optimize programs and maximize satisfaction. This remot...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Empower your career by leading a dynamic Client Delivery team. Oversee complex marketing campaigns, ensuring excellence in execution and client satisfaction while driving team performance and operatio...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Join a dynamic team to drive procurement strategies, enhance supplier relationships, and achieve procurement productivity targets. Leverage your leadership skills to optimize costs and improve materia...

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Drive strategic account growth in Specialty Drug Delivery and Medical Devices. Manage existing accounts while expanding business opportunities, collaborating with internal teams and creating relations...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.