Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$126K - $208K *

Advance operational efficiency by leading process optimization initiatives that enhance customer, employee, and agent experiences while fostering a culture of continuous improvement across the enterpr...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$126K - $208K *

Drive operational excellence by optimizing end-to-end processes to enhance customer and employee experiences. Lead initiatives that promote continuous improvement and influence strategy across the ent...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Grow your career with a strategic account management role focused on leading enterprise digital transformations. Build executive relationships, achieve growth targets, and drive impactful solutions wh...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Unlock your potential by driving strategic sourcing initiatives and cultivating relationships with key business leaders. Your expertise will shape procurement strategies and enhance organizational per...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$114K - $140K *

Elevate customer experiences by leading a team of Customer Service Representatives, optimizing order management and compliance in a regulated pharmaceutical environment. Drive strategic initiatives fo...

Brampton, ONIn-Person

Reposted 4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$123K - $229K *

Lead the charge in enterprise-wide customer data governance and management. Drive standards and best practices, ensuring data quality and regulatory compliance while partnering across business functio...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Champion operations excellence by leading recruitment, training, and staff development. Ensure compliance and exceptional guest experiences while managing F&B offerings and theater operations. Drive s...

6 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $110K *

Transform operations by leading recruitment, training, and team development, ensuring compliance and guest satisfaction standards while managing operational excellence in a bustling high-volume enviro...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$110K - $130K *

Pioneer innovative product experiences by leading a dynamic team to deliver impactful solutions that align with business objectives and user needs, leveraging agile methodologies throughout the develo...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Champion the execution of business strategies in plumbing and mechanical operations, lead sales and team development, analyze the market for growth opportunities, and ensure customer satisfaction thro...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$183K - $266K *

Join a team that empowers sales excellence by leading a dynamic group of Account Executives. Drive revenue growth and foster strong customer relationships while mentoring and developing your team in a...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion the management of fleet operations, ensuring safety compliance, driver training, and vehicle maintenance while fostering a culture of safety and collaboration across transportation department...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$160K - $200K *

Contribute to enterprise cybersecurity strategy and governance, lead a team in managing cyber risk across transactions, and guide executive decision-making on integration and due diligence for large-s...

Yesterday

  •   11 - 15 years exp.  •   Healthcare

$160K - $200K *

Drive cybersecurity strategy and governance for enterprise transactions, overseeing a global team to manage risks impacting valuation. Lead due diligence, integration, and compliance while enabling se...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$85K - $100K *

Engage with retail sales teams to identify, pursue, and close B2B opportunities while exceeding sales quotas. Develop strategies for business growth and ensure satisfaction through exceptional custome...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Drive sales excellence by leading business opportunities, nurturing client relationships, and partnering with retail teams to exceed quotas in a dynamic environment. Utilize analytical skills to manag...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Develop strategic business sales initiatives and drive performance across retail locations, ensuring exceptional customer satisfaction and achieving monthly sales targets through proactive prospecting...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Grow your career by collaborating with retail teams to drive B2B sales, identify leads, and enhance customer satisfaction while managing daily operations across multiple locations in a dynamic retail...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$145K - $185K *

Lead strategic initiatives and oversee key client accounts in integrated scientific communications, ensuring operational excellence and exceptional client service while fostering growth and collaborat...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$191K - $225K *

Join a team that's committed to operational excellence in facilities management. You'll lead workplace services, asset planning, and maintenance across a diverse portfolio, ensuring compliance, effici...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$191K - $225K *

Drive the strategic management and delivery of integrated facilities services, ensuring operational excellence across an extensive property portfolio while leading a team towards achieving business go...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Unlock potential by scaling a profitable direct-to-consumer e-commerce business, executing channel strategy, and achieving defined P&L targets through robust marketing, analytics, and cross-functional...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Accelerate your career by shaping strategic priorities and driving transformation initiatives. Collaborate with the Executive Leadership Team and cross-functional leaders to translate strategy into ac...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $185K *

Shape the future of healthcare sales by driving new business, engaging C-Level executives and presenting tailored solutions to their unique challenges, all while leading a dynamic sales team towards a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Empower customer success by managing key accounts, shaping sales strategies, and delivering tailored solutions. Drive growth by fostering lasting relationships and ensuring exceptional service across...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.