Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$110K - $130K *

Lead and optimize transportation operations across North America, ensuring safe, efficient, and cost-effective delivery solutions. Collaborate with cross-functional teams to enhance performance, compl...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower our front office team by leading operations, enhancing guest satisfaction, and driving financial performance. Utilize your expertise to foster collaboration, develop talent, and ensure excepti...

2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $120K *

Take ownership of US logistics operations, ensuring efficient importation, warehousing, and distribution. Lead daily activities, manage vendor performance, and drive compliance while collaborating wit...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Empower your career by leading strategic partnerships and driving growth in the consumer packaged goods sector. Utilize your expertise to enhance customer relationships, optimize financial performance...

Toronto, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Food & Beverages

$146K - $187K *

Lead and inspire local managers to achieve operational, clinical, and financial goals while enhancing patient care and team performance in California's healthcare landscape. Foster collaboration and c...

California, USRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$111K - $145K *

Accelerate content operations by leading U.S. workflows, ensuring quality and efficiency across teams. Drive team growth, optimize processes, and manage partnerships to deliver seamless streaming expe...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Lead a dedicated team to ensure exceptional resident care, manage budgets, and maintain a safe environment. Drive recruitment and staff development while overseeing compliance with regulatory standard...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$135K - $160K *

Transform commercial performance by leveraging data and analytics to drive profitability and strategic initiatives. Collaborate cross-functionally to enhance decision-making and foster a culture of co...

Atlanta, GARemote

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Transform the sales landscape by leading key corporate accounts, driving strategic initiatives, and fostering strong partnerships. Leverage your expertise to deliver optimal solutions and achieve prof...

Toronto, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Champion strategic partnerships by leading sales for key accounts, driving growth through tailored solutions and collaborative relationships. Leverage industry insights to exceed targets and enhance c...

North York, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Unlock operational excellence by leading manufacturing processes, ensuring safety, quality, and timely delivery. Collaborate across functions to drive continuous improvement and cost efficiency while...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Unlock potential by leading a dynamic sales team to drive growth and profitability. Collaborate with stakeholders, implement effective strategies, and foster high performance to exceed sales targets a...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K *

Drive business growth in the Inland Empire by developing client relationships, leading a sales team, and executing strategic initiatives to convert opportunities into long-term partnerships. Foster te...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Shape strategic growth by building customer relationships, exceeding sales targets, and leveraging analytics in a diverse regional market. Collaborate cross-functionally to enhance product offerings a...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Unlock potential by leading operational excellence, enhancing processes, and developing staff to deliver exceptional service. Collaborate with management to drive strategic initiatives and improve eff...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Transform the customer experience by overseeing operations, maintenance, and safety at our center. Lead teams to ensure a clean, secure, and welcoming environment while managing budgets and capital pr...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $179K *

Lead the charge in enhancing digital presence and customer engagement. Drive technical delivery for software upgrades while managing project teams, resolving issues, and ensuring cross-functional coor...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $179K *

Champion customer success by leading technical delivery, overseeing upgrades, and enhancing project outcomes. Collaborate across teams to ensure efficient processes while mentoring staff and providing...

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Join a team that's dedicated to enhancing affordable housing operations. Lead property management efforts, ensuring compliance, financial performance, and resident satisfaction while collaborating wit...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$220K - $260K *

Elevate the buying experience by leading product strategy, enhancing catalog quality, and optimizing marketplace economics. Drive measurable outcomes through collaboration with operations and engineer...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$134K - $167K *

Optimize HR technology ecosystems by leading strategic initiatives, integrating systems, and driving organizational transformation. Collaborate cross-functionally to enhance workforce effectiveness an...

Markham, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Transportation

$71K - $110K *

Manage a dynamic Service Delivery Team, driving client satisfaction and operational excellence. Lead efforts in coaching, compliance, and process improvements while overseeing staffing and performance...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$135K - $160K *

Lead transformational initiatives across Sales and Product, enhancing processes and technology to drive growth. Collaborate with cross-functional teams to deliver measurable results and optimize user...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $210K *

Drive operational excellence in legal functions by managing M&A processes, implementing contract lifecycle management, and leading a team to enhance efficiency and data integration, allowing attorneys...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's driving operational excellence and regulatory compliance! Oversee daily activities, manage production, and collaborate with leadership to boost profitability and strategic growth wi...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.