Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$90K - $120K *

Shape operational success by leading a division to optimize resources, achieve strategic goals, and mentor teams, ensuring compliance and high-quality service delivery while driving financial performa...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$74K - $185K *

Unlock potential by actively engaging hospitals in a data exchange program, providing expert support and education to enhance participation and relationships with healthcare stakeholders across the U...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$74K - $185K *

Lead the charge in expanding partnerships with hospitals and IDNs, ensuring high-quality engagement and support in participatory programs. Foster relationships with stakeholders to drive participation...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$74K - $185K *

Champion engagement initiatives that drive hospital participation in data programs, fostering relationships while providing top-tier support and education to stakeholders in acute care and Integrated...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$74K - $185K *

Lead the charge in expanding hospital participation in a cutting-edge data exchange program. Engage with key stakeholders, educate on electronic pricing solutions, and deliver exceptional customer sup...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$74K - $185K *

Join a team that's dedicated to enhancing hospital engagement and support. This role combines account management with strategic outreach to expand participation in critical healthcare programs while e...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $210K *

Transform Quality Compliance activities to ensure adherence to GMP regulations while leading continuous inspection readiness efforts. Collaborate with cross-functional teams to promote a strong Qualit...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Champion financial excellence by leading global accounting operations, ensuring compliance, driving process improvements, and fostering collaboration across teams. This role is pivotal for strategic d...

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$90K - $120K *

Accelerate progress at a pivotal HR leadership role, guiding people strategy and operations amid growth. Collaborate with executives to enhance workforce planning, talent acquisition, and compliance a...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$128K - $226K *

Drive customer success by managing enterprise relationships and guiding clients to achieve their CX vision through strategic planning, consulting, and cross-functional collaboration, while ensuring po...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$128K - $226K *

Empower enterprise customers by building lasting partnerships that drive success. Guide them through their CX journey while leveraging technical expertise to enhance solution adoption and achieve stra...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$132K - $147K *

Shape the success of client implementations by leading a dynamic team of Business Consultants. Drive operational excellence in software delivery while fostering talent development and ensuring high cl...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Shape strategic client partnerships and lead integrated marketing solutions to drive growth. Engage with multi-disciplinary teams and navigate complex challenges, ensuring client success and operation...

Toronto, ONIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Shape the future of procurement operations by leading strategic sourcing, enhancing vendor partnerships, and optimizing purchasing processes across multiple categories to support rapid multi-state exp...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$135K - $165K *

Accelerate progress at the forefront of luxury branded merchandise. Drive strategic vendor relationships, oversee product curation, and ensure operational excellence to elevate the brand's presence an...

2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$78K - $167K *

Accelerate sales growth by leading a national team focused on exceeding targets in the SMB market. Drive strategic initiatives, mentor sales professionals, and foster partnerships to build a robust pi...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$80K - $120K *

Drive B2B sales by engaging prospects and acquiring new business opportunities. Utilize innovative logistics solutions while building strong relationships with executives, ensuring high customer satis...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$100K - $130K *

Transform roofing solutions by managing product lifecycles, collaborating across teams, enhancing sales training, and driving market innovations to meet customer needs and industry standards...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Transform global sourcing strategies and supplier performance across international teams. Lead cost optimization initiatives while fostering cross-functional partnerships to align sourcing with busine...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$75K - $118K *

Champion customer success operations by optimizing team workflows, driving satisfaction, and fostering cross-departmental collaboration to enhance strategies and outcomes for customer growth and reten...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $100K *

Lead the charge in driving sales strategy and performance to maximize revenue and client partnerships, while mentoring your team and representing the property in the market to stay competitive and inn...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$150K - $180K *

Drive the regional sales strategy, enhance revenue growth, and mentor sales teams while building strong relationships across key verticals in a dynamic marketplace environment. Lead accountability for...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$145K - $175K *

Lead our wholesale marketing initiatives, optimizing brand presentation and storytelling across retail partnerships. Drive strategic campaigns, mentor a high-performing team, and ensure compliance wit...

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$145K - $175K *

Drive brand growth by leading wholesale marketing strategies and initiatives that enhance partnerships and optimize visual merchandising across retail networks. Collaborate with teams to ensure brand...

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Drive the technology strategy and execution for a global commercial organization, enhancing CRM, sales planning, operations, and analytics to maximize productivity and performance in a complex MedTech...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.