Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $160K *

Transform sales operations by leading and scaling a high-performing Solution Engineering team. Drive pipeline quality, accelerate deal velocity, and shape successful solutions across SMB, Mid-Market...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Transform sales strategies and lead a dynamic team across multiple retail locations to enhance membership growth and revenue while driving operational excellence and customer satisfaction...

4 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$86K - $108K *

Manage logistics operations to ensure timely and safe material deliveries. Collaborate cross-functionally, supervise a dedicated shipping team, and implement improvement initiatives to maximize effici...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Lead Environmental Services operations by developing teams, managing finances, and ensuring client satisfaction in a healthcare setting. Drive safety and quality standards while maximizing productivit...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$143K - $175K *

Drive operational excellence by leading a global customer support strategy, integrating AI innovations, and enhancing performance across diverse teams. Foster collaboration and ensure exceptional cust...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$215K - $250K *

Unlock potential by leading commercial technology initiatives that enhance sales effectiveness. You'll define the systems vision and oversee a robust CRM platform to drive alignment and growth across...

Today

  •   11 - 15 years exp.  •   Healthcare

$100K - $110K *

Reimagine operational excellence by leading dynamic teams, enhancing service delivery, and driving continuous improvement initiatives to optimize performance and meet customer demands in a fast-paced...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $180K *

Transform payment operations in a high-impact leadership role, driving automation and efficiency across global jurisdictions while managing a diverse team and enhancing customer experiences...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $130K *

Accelerate progress at shaping go-to-market strategies and drive product commercialization across diverse segments and channels, collaborating across teams to influence and implement effective market...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Transform national account strategies by leading and motivating high-performing teams, negotiating key contracts, and fostering strong relationships to enhance market share and profitability across na...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$176K - $292K *

Join a team that's shaping the future of defense logistics. Lead strategic supply chain initiatives, ensuring program success and efficiency in the execution of key projects while driving innovative s...

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$176K - $292K *

Shape the future of aerospace supply chain by leading strategic initiatives, managing resources, and ensuring program execution integrity for defense systems, while fostering collaboration within cros...

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Support our Debt & Structured Finance team in the placement of debt and equity capital for commercial real estate via thorough analysis, financial modeling, and client engagement in a fast-paced envir...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $130K *

Join a team that's driving innovation in HR strategy and culture. As a senior advisor, you'll collaborate with leaders to align people initiatives with business goals, leveraging analytics and best pr...

Burnaby, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Analyze and innovate financial solutions, develop client relationships, manage complex deals, and lead a dedicated team to drive revenue growth through a comprehensive understanding of market dynamics...

Montreal, QCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $120K *

Lead the charge in overseeing Rental operations, ensuring exceptional performance and timely delivery. Collaborate with teams to optimize efficiency and drive profitability while navigating the dynami...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Lead the future of Rental operations by managing teams, optimizing workflows, and ensuring timely delivery of client projects, aligning financial objectives and resources while addressing fast-paced i...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$75K - $95K *

Engage a diverse team to elevate customer experience and satisfaction. Lead and mentor customer care and technical support professionals while analyzing feedback to implement best practices, ensuring...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $150K *

Join a team that's redefining eCommerce by driving business growth and managing relationships with enterprise clients. Leverage your strategic insight and industry knowledge to deliver tailored soluti...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead the charge in cultivating strategic Power 4 partnerships, fostering growth and satisfaction. Collaborate closely across teams to ensure impactful engagement and drive renewal initiatives in a dyn...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$107K *

Join a dynamic team passionate about brokerage and lead generation. Enhance relationships, negotiate freight costs, and manage accounts with agility and expertise in a fast-paced and supportive enviro...

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$130K - $240K *

Drive sales excellence in the Cardiac Rhythm Management sector by leading a high-performing team, shaping commercial strategies, and enhancing customer relationships to restore health and improve live...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $180K *

Shape the future of operational excellence by leading growth strategies, optimizing service delivery, and enhancing profitability across your region, while driving high performance within diverse team...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $165K *

Lead the charge in ensuring compliance with international trade regulations. Manage import/export activities, guide regulatory practices, and collaborate across teams to support company operations and...

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $130K *

Champion the execution of high-profile events, from strategy to on-site management. Lead sponsor partnerships and ensure exceptional experiences that enhance brand visibility and client engagement acr...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.