Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Drive the ecommerce strategy across the Americas, enhancing performance and customer experience. Lead a high-performing team to optimize trading, merchandising, and campaigns, ensuring alignment with...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform customer experiences by leading innovative strategies and initiatives. Drive engagement and loyalty through omnichannel approaches, leveraging insights to enhance satisfaction and foster a c...

Montreal, QCIn-Person

2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Transform business operations by leading high-impact initiatives that drive revenue and efficiency. Collaborate with cross-functional teams to optimize performance and make strategic decisions for sus...

Reposted 1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Transform financial operations by leading accounting and compliance for North America. Drive accuracy in reporting, strengthen internal controls, and enhance team performance across a multi-site manuf...

3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$125K - $150K *

Empower our claims management and loss prevention strategy across a multimodal transportation network. Lead remote teams to enhance operational effectiveness, reduce loss exposure, and drive data-driv...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Transform claims management and loss prevention by leading remote teams, driving operational excellence, and implementing data-driven strategies to reduce loss exposure across a multimodal transportat...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Drive strategic growth by developing and closing complex cybersecurity opportunities. Build relationships with executive stakeholders while leveraging a diverse partner ecosystem to solve security cha...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by driving strategic growth in cybersecurity consulting. Collaborate with executive leaders to close complex deals and leverage a diverse partner ecosystem, all while achieving sig...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Empower growth by driving strategic cybersecurity solutions across enterprise accounts. Leverage executive relationships and a diverse partner ecosystem to close complex deals and achieve significant...

San Antonio, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive strategic growth in cybersecurity consulting by building executive relationships and closing complex deals. Leverage a diverse partner ecosystem to deliver tailored solutions while achieving sig...

Los Angeles, CARemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive strategic growth by managing complex cybersecurity accounts, building executive relationships, and leveraging a diverse partner ecosystem to achieve significant revenue targets and enhance clien...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential as a strategic leader driving growth in cybersecurity consulting. Engage with executive stakeholders, close complex deals, and leverage a vast partner ecosystem to deliver tailor...

Scottsdale, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Shape the future of architectural design by leading a talented team to deliver innovative new construction projects that meet client expectations and adhere to industry standards, ensuring quality and...

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $165K *

Transform your career by leading financial operations, ensuring accuracy and integrity in client deliverables. Oversee billing, reconciliation, and reporting processes while mentoring a dedicated team...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Elevate operational excellence by leading support teams to enhance performance, ensure customer satisfaction, and drive continuous improvements, while aligning operations with contractual and regulato...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Take ownership of operations to enhance performance, customer satisfaction, and continuous improvement. Lead support teams, manage incidents, and ensure compliance with standards while driving account...

Nashville, TNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $169K *

Lead the charge in driving business results and marketplace execution across a diverse portfolio, collaborating with regional teams to achieve growth objectives and enhance operational effectiveness i...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $200K *

Tackle strategic growth and executive relationships across a portfolio of health systems, driving enterprise solutions and fostering collaboration among cross-functional teams to achieve measurable ac...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Unlock potential by leading strategic growth initiatives across health systems. Drive executive relationships and influence cross-functional teams to expand market presence and deliver innovative solu...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Join a team that's shaping the future of healthcare by driving strategic growth and executive relationships across a diverse portfolio of health systems and IDNs, focusing on innovative solutions and...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Drive strategic growth and executive relationships across a portfolio of health systems, identifying opportunities and mobilizing resources to enhance enterprise solutions and achieve measurable outco...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Drive strategic growth and executive relationships across a portfolio of health systems, focusing on expanding distribution, products, and services. Collaborate cross-functionally to develop winning a...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Lead the charge in driving strategic growth and executive relationships across a portfolio of health systems. Shape complex opportunities and mobilize cross-functional teams to deliver innovative solu...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Drive strategic growth and executive relationships across a portfolio of health systems and IDNs. Lead complex sales pursuits, develop multi-year account strategies, and mobilize cross-functional team...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Lead the charge in driving strategic growth and executive relationships across a portfolio of health systems. Collaborate cross-functionally to identify opportunities, shape complex deals, and enhance...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.