Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director - Zuora Service Offering Leader | Business Transformation
$210K *
Elevate your career by driving the development of a cutting-edge Zuora practice. Shape strategy, lead client engagements, and build a high-performing team to deliver innovative monetization solutions...
Yesterday
Director - Zuora Service Offering Leader | Business Transformation
$210K - $250K *
Unlock the potential of a growing Zuora practice by shaping strategy, leading implementations, and building a high-performing team to drive client success and revenue growth across diverse industries...
Yesterday
Director - Zuora Service Offering Leader | Business Transformation
$210K - $250K *
Shape the future of our Zuora practice by developing strategy, building teams, and driving client engagements. Lead implementations and optimize solutions while establishing a scalable operating model...
Yesterday
Director - Zuora Service Offering Leader | Business Transformation
$210K - $252K *
Champion the growth of a strategic Zuora practice, shaping strategy, building teams, and driving client engagements while ensuring scalable solutions and operational excellence across monetization pro...
Yesterday
Director - Zuora Service Offering Leader | Business Transformation
$210K - $250K *
Elevate your career by building a cutting-edge Zuora practice. Drive strategy, lead client engagements, and develop scalable offerings while shaping a high-performing team in a dynamic environment...
Yesterday
Director - Zuora Service Offering Leader | Business Transformation
$210K *
Shape and grow a strategic Zuora practice, driving innovative monetization solutions and leading transformative projects across diverse industries while building a high-performing team and establishin...
Yesterday
Director - Zuora Service Offering Leader | Business Transformation
$210K - $250K *
Drive the development of a strategic Zuora practice, shaping its strategy, operations, and offerings while leading client engagements and building a high-performing team to scale services effectively...
Yesterday
Director - Zuora Service Offering Leader | Business Transformation
$210K *
Engage in building a robust Zuora practice, shaping strategy, and leading implementations. Drive commercial performance, develop offerings, and foster client relationships while mentoring a growing te...
Yesterday
Director - Zuora Service Offering Leader | Business Transformation
$210K - $250K *
Lead the charge in building a strategic Zuora practice, shaping its strategy, operations, and offerings while driving client engagements and team development for scalable success in monetization solut...
Yesterday
$180K - $230K *
Grow your career with a leadership role overseeing global operations, focusing on strategy development, performance management, and cross-department collaboration to drive operational excellence and i...
Reposted 1 week ago
Director, Product Management General Business Editions
$195K - $220K *
Drive the AI transformation of finance and customer management, leading product innovation for cloud ERP solutions. Shape strategy, build a high-performing team, and deliver measurable AI value to enh...
3 weeks ago
Director, Franchise Operations - Mainstream
$145K - $169K *
Drive strategic partnerships and accelerate growth across the Coca-Cola beverage portfolio by aligning with Mainstream Bottlers. Lead execution excellence and foster collaboration to achieve profitabl...
Yesterday
Director, Franchise Operations - Mainstream
$145K - $169K *
Shape the future of beverage leadership by driving strategic partnerships and executing commercial plans across multiple stakeholders to achieve profitable growth and marketplace excellence in a dynam...
Yesterday
$125K - $145K *
Join a team that's driving operational excellence across US warehouses. Lead multi-site operations, ensuring safety, service, and financial performance while fostering team development and strategic p...
2 weeks ago
Managing Director - Compliance Services
$178K - $220K *
Drive strategic growth and operational excellence in compliance services, overseeing Payments, SOC, and Federal practices. Lead client relationships, enhance service delivery, and cultivate a high-per...
3 weeks ago
$165K - $249K *
Elevate your career by leading transformative business architecture initiatives. Collaborate with cross-functional teams to align strategic goals with actionable frameworks, driving efficiency and inn...
4 days ago
$165K - $249K *
Lead strategic transformation initiatives by developing actionable business architecture, aligning capabilities with technology, and driving cross-business integration to enhance value delivery and op...
4 days ago
$165K - $249K *
Join a team that's driving strategic transformation across multiple business lines. You'll translate strategic intent into actionable architecture, collaborating with leaders to enhance integration, a...
4 days ago
$165K - $249K *
Unlock potential by driving enterprise business architecture initiatives that align strategy with actionable outcomes. Collaborate with leaders across functions to enhance operational excellence and d...
4 days ago
$165K - $249K *
Drive strategic transformation by translating business needs into actionable architecture. Collaborate with leaders across functions to enhance operational excellence and deliver measurable outcomes t...
4 days ago
$165K - $249K *
Accelerate progress at the intersection of strategy and execution, driving enterprise-wide transformation through actionable business architecture, collaboration, and innovation across multiple busine...
4 days ago
Director of Warehouse Operations
$100K - $120K *
Innovate warehouse operations by leading logistics, enhancing efficiency, and fostering a culture of accountability. Drive systems improvements and cultivate strong relationships with teams and carrie...
Reposted 4 weeks ago
$100K - $120K *
Lead the charge in optimizing purchasing strategies and supplier relationships, ensuring cost efficiencies and compliance while collaborating with the Division Leadership Team to enhance operational p...
Reposted 4 days ago
$180K - $210K *
Lead demand generation initiatives to drive qualified opportunities and customer engagement. Oversee marketing operations, events, and account-based strategies to enhance pipeline growth and foster a...
2 weeks ago
Service Delivery Manager (Central Region)
$80K - $95K *
Lead the seamless delivery of services to enhance customer satisfaction. Collaborate with a team of technicians to tackle challenges, drive innovation, and ensure high-quality service in a fast-paced...
1 month ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.