Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$125K - $140K *

Join a team that's redefining product testing through innovative research solutions. Help deepen client relationships while ensuring exceptional customer experiences and driving growth, all within a f...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Innovate IT strategies and oversee information systems to enhance operational efficiency and support a collaborative environment. Lead technology initiatives, manage budgets, and ensure data security...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform your career by leading IT strategy, managing systems, and improving metrics for enhanced operational efficiency. Drive security and project management initiatives while fostering collaborati...

Today

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Advance your career by leading IT strategy and operations. Oversee systems management, implement new technologies, and enhance departmental performance while providing user support and ensuring data s...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Build and oversee the information systems strategy, ensuring optimal performance and security for all IT initiatives. Lead project management, enhance user training, and implement cutting-edge technol...

Today

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Oversee effective delivery of large-scale digital initiatives, ensuring collaboration between clients and internal teams. Drive project health, manage budgets, risks, and timelines, while shaping stra...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$140K - $150K *

Lead the charge in developing and executing client strategies to enhance retention and drive growth, collaborating across teams to thrive in a dynamic market environment and foster client relationship...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $287K *

Lead the charge in shaping technology product strategy for a Specialty Business Unit, managing end-to-end delivery and building a high-performing team while aligning product goals with overall enterpr...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Drive enterprise transformation by leading the OHD Lean Operating System across multiple plants, enhancing productivity, safety, and quality. Collaborate with teams to embed Lean principles into opera...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$201K - $302K *

Join a team that's driving the Service Engagement function, leading complex bid processes, and ensuring success through strong collaboration between Sales and delivery. Shape key opportunities and enh...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$96K - $176K *

Lead the strategy and management of cutting-edge communication and collaboration technologies. Drive digital workplace innovations, enhance employee experiences, and ensure strategic alignment with bu...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform customer experience by leading QRC initiatives that drive responsiveness, enhance order management, and ensure pricing accuracy. Collaborate with cross-functional teams to achieve exceptiona...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Join a team that's shaping HR strategy for a large, operational workforce. Drive execution across warehouses and data centers while leading a dedicated HR team to enhance employee engagement, complian...

Today

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Lead HR strategy execution for operational teams, ensuring compliance and effective HR delivery. Partner with stakeholders to optimize workforce management across dynamic environments while developing...

Today

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Lead HR strategy execution for operational workforces across multiple sites. Manage a team of HR Directors to drive employee engagement, compliance, and HR program implementation. Partner with operati...

Today

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead HR strategy execution for large operational teams, enhancing employee engagement and compliance across diverse environments. Collaborate with leadership to ensure effective HR delivery and develo...

Today

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Shape the future of HR by driving strategic initiatives across diverse operational environments. Lead a dedicated team to deliver impactful HR services, ensuring alignment with business goals and enha...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Transportation

$235K - $318K *

Lead the development of transformational digital experiences leveraging AI to enhance customer engagement. Drive digital strategy, optimize customer journeys, and ensure analytics guide impactful busi...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$235K - $318K *

Lead the charge in shaping a cutting-edge digital experience strategy, enhancing customer journeys, and driving AI innovation to transform how customers engage in an evolving market landscape. Build a...

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$235K - $318K *

Transform your career by leading the Digital Experience function to shape and elevate customer engagement through innovative strategies, data-driven insights, and AI capabilities, ensuring a seamless...

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$235K - $318K *

Build and lead a comprehensive digital experience strategy, ensuring seamless customer journeys and leveraging AI to optimize marketing impact and engagement across web platforms, analytics, and disco...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$235K - $318K *

Join a team that's transforming digital experiences and AI strategies, leading cross-functional initiatives to enhance engagement, optimize customer journeys, and drive measurable business impact in a...

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$350K - $400K *

Elevate operational efficiency by leading manufacturing and supply chain initiatives. Drive strategic execution while mentoring a global team in optimizing product development, supplier collaboration...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $170K *

Lead the charge in optimizing warehouse systems and analytics for a large distribution network. Partner with leaders and vendors to enhance performance, streamline operations, and ensure the seamless...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Optimize servicing operations by leading strategic transformation initiatives and driving enterprise-wide improvements to enhance customer experience and operational efficiency...

Today

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.