Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$85K - $110K *

Lead a dynamic team in shaping product marketing strategies that drive engagement and growth. Oversee design direction, collaborate cross-functionally, and innovate new product positioning to enhance...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Lead a dynamic team in driving innovative product marketing strategies, ensuring optimal collaboration between departments, and leveraging market insights to position products effectively and exceed c...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Elevate product marketing strategies by leading a talented team, driving creative direction, and enhancing cross-department collaboration to deliver innovative customer-focused solutions and anticipat...

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $110K *

Pioneer impactful product marketing strategies while leading the team to elevate brand presence and drive growth through collaborative communication and innovative positioning in a dynamic environment...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Lead the charge in developing robust strategies that drive sales and profits for key brands while managing critical relationships with major retailers. This leadership role focuses on account manageme...

Reposted today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$80K - $100K *

Lead the charge in product development and sales growth through strategic market expansion, ensuring compliance and operational efficiency while fostering strong inter-department collaboration to enha...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$140K - $175K *

Champion operational excellence by overseeing supply chain functions, driving performance goals, and developing high-performing teams while maintaining safety and compliance across multiple facilities...

2 days ago

  •   5 - 7 years exp.  •   Transportation

$167K - $195K *

Manage plant operations to drive efficiency, improve performance, and lead a diverse team of over 300. Ensure compliance with safety standards and regulatory requirements while fostering a culture of...

Reposted today

  •   8 - 10 years exp.  •   Food & Beverages

$120K - $150K *

Drive impactful sales operations through effective governance, data insights, and system optimization, leveraging analytics to enhance revenue growth and customer satisfaction while leading a global t...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$109K - $180K *

Drive integrated marketing strategies by managing complex campaigns across multiple channels. Collaborate with cross-functional teams, lead talent development, and ensure marketing excellence while me...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$65K - $98K *

Support fleet safety operations by coaching drivers, ensuring DOT compliance, and managing safety protocols. Leverage data insights to enhance safety performance and implement technology solutions in...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$85K - $97K *

Unlock potential by leading pressroom operations, driving efficiency, and fostering team development. Bring your expertise in manufacturing to enhance quality production and ensure timely delivery whi...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$145K - $160K *

Unlock sustainable growth as a data-driven leader in acquisition, retention, and loyalty strategies. Drive omnichannel performance through collaboration and innovative marketing initiatives that enhan...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $180K *

Join a team that's redefining success by driving innovative sales strategies. Leverage your extensive agency relationships to achieve growth and foster collaboration across departments while navigatin...

2 weeks ago

  •   11 - 15 years exp.  •   Media

$132K - $219K *

Join a dynamic team to drive strategic initiatives in cybersecurity risk assessment, enhance policyholder protection, and collaborate across departments, ensuring our clients' cyber insurance portfoli...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$132K - $219K *

Lead a team in shaping cybersecurity strategies, conducting complex risk assessments, and enhancing policyholder relationships to mitigate cyber threats and elevate our Cyber Risk Services offerings...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$132K - $219K *

Join a team that's redefining Cyber Risk Services, driving innovative solutions and partnerships to strengthen cybersecurity for clients while managing a skilled team in a dynamic and evolving environ...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$132K - $219K *

Innovate within Cyber Risk Services to improve underwriting decisions and strengthen client portfolios. Collaborate with teams to drive strategic initiatives, conduct risk assessments, and enhance cyb...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$132K - $219K *

Unlock potential by leading a team to assess cyber risks for clients. Drive strategic initiatives, provide actionable recommendations, and enhance communication between stakeholders. Elevate policyhol...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$132K - $219K *

Lead the charge in enhancing Cyber Risk Services, influencing underwriting decisions and developing strategies to mitigate cyber threats while fostering robust relationships with stakeholders for effe...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$132K - $219K *

Pioneer innovative strategies in Cyber Risk Services, driving impactful solutions and partnerships. Influence underwriting decisions and enhance risk mitigation efforts through comprehensive assessmen...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$132K - $219K *

Discover innovative strategies to enhance cybersecurity solutions while leading a dynamic team. This role influences underwriting decisions and drives risk mitigation across our Cyber Risk Services, e...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Drive HR excellence across a multi-site production network, leading a team of HR professionals. Ensure effective HR practices and enhance frontline leadership in a fast-paced operational environment...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$141K - $222K *

Shape the future of global business services by driving transformation initiatives that enhance service delivery and operational efficiency across multiple functions. Lead change and ensure ongoing im...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$70K - $95K *

Champion growth initiatives for SaaS and ecommerce products through data analysis and market research, collaborating with cross-functional teams to enhance product strategy and customer insights for s...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.