Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$123K - $220K *

Lead the charge in transforming multi-store operations across a broad region, ensuring profitability, high customer satisfaction, and operational excellence while collaborating with managers to achiev...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$115K - $130K *

Lead and elevate client account strategies, driving exceptional outcomes through operational excellence and cross-functional collaboration, while mentoring a high-performing team in a fast-paced, inte...

1 week ago

  •   Less than 5 years exp.  •   Media

$125K - $150K *

Join a team that's redefining the future of technology in the organization. Lead strategic initiatives in IT, Cybersecurity, and Innovation while fostering collaboration, enhancing efficiency, and del...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to drive product sourcing, enhance vendor relations, and support innovative product strategies, fostering strong partnerships to maximize profitability and market relevance within...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Transform your career by leading product sourcing and vendor relationships. Drive innovative product development, enhance profitability, and collaborate with cross-functional teams to ensure market su...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Oversee product sourcing and vendor relationships to drive growth and innovation in assigned categories. Lead negotiations, guide a team, and enhance product quality while collaborating with internal...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Empower product development and vendor partnerships to drive profitability and innovation across your category. Collaborate with teams to enhance product quality, support marketing strategies, and lea...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Shape product sourcing and vendor relations while enhancing profitability and quality. Lead a dynamic team, support creative strategies, and stay attuned to market trends to drive success across your...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$127K - $175K *

Elevate global commercial operations by shaping policies, overseeing decision-making, and enhancing governance frameworks while partnering with cross-functional teams to ensure aligned, efficient proc...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $170K *

Transform partnership performance by driving engagement, aligning strategies, and executing growth initiatives across regions for a key B2B channel partner within a dynamic, cross-functional environme...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$190K *

Lead our product marketing efforts to drive strategy, market growth, and segmentation for innovative public safety software. Collaborate with teams to translate product features into compelling messag...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $100K *

Empower a high-performance service center by leading daily operations, optimizing performance, and enhancing service quality while fostering employee engagement and customer satisfaction through strat...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$180K - $225K *

Champion supply chain excellence by leading strategic initiatives and driving efficiency across global operations. Your leadership will optimize resources while ensuring product availability and cost...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $225K *

Lead global supply chain strategy while optimizing costs and boosting efficiency. Collaborate with teams to ensure product availability and operational excellence across multiple sites, significantly...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $225K *

Elevate global supply chain effectiveness by implementing strategic methodologies, optimizing resources, and ensuring operational excellence. Lead cross-functional teams while driving cost reduction a...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in designing and executing a robust supply chain strategy for a dynamic facility, ensuring efficient logistics, inventory management, and warehouse operations to drive growth and meet...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $120K *

Engage as a strategic leader, enhancing workplace culture and employee experience through exceptional service, innovative operations, and effective vendor management. Champion collaboration and contin...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$125K - $150K *

Lead the execution of complex, high-value projects, ensuring alignment between customer expectations and operational delivery while managing multi-site teams and enhancing stakeholder relationships. D...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$140K - $160K *

Pioneer client growth strategies and retention efforts through collaboration and analysis. Leverage market insights to shape product strategy while ensuring alignment with corporate objectives and enh...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$140K - $160K *

Partner with us to develop and implement customer strategies that drive growth and retention while coordinating cross-departmental initiatives and evaluating program performance for continuous improve...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$140K - $160K *

Drive client relationships and business growth by executing strategies for retention and development, overseeing market analysis, and collaborating with teams to align corporate goals with client need...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$140K - $160K *

Join a dynamic team to develop and implement strategic client solutions, enhancing customer retention and fostering growth through collaborative efforts and data-driven insights...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Advance your career by leading a diverse, inclusive team to execute strategic plans, optimize resources, and drive excellence in transportation project delivery across regions while nurturing partners...

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$150K - $185K *

Deliver impactful supply chain strategies, overseeing procurement, logistics, and supplier management while fostering team development and continuous improvement across operations for optimal efficien...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $185K *

Unlock potential by leading procurement strategies and managing supplier relations, optimizing costs, and driving supply chain efficiency. Collaborate across departments to ensure timely delivery and...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.