Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$180K - $210K *

Drive impactful financial analysis and forecasting to enhance business performance. Collaborate with senior leadership and teams to connect key SaaS metrics with strategic decisions, ensuring effectiv...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Champion operational excellence by leading strategic manufacturing initiatives, ensuring alignment with growth objectives in a dynamic, multi-site environment. Drive continuous improvement and foster...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $200K *

Lead the strategy and architecture of a global Salesforce platform, driving delivery and innovation. Collaborate with senior leaders to align technology with business goals, ensuring scalable solution...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$170K - $200K *

Drive the strategy and evolution of the Salesforce platform, leading global teams in architecture, delivery, and operations. Collaborate with senior leaders to align technology with business goals and...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Optimize our Salesforce platform strategy and delivery by leading global teams, aligning technology with business goals, and driving innovation through architecture and governance. Your expertise will...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$170K - $200K *

Transform enterprise Salesforce solutions by leading strategy, architecture, and delivery. Drive global teams to align technology with business goals, ensuring scalable, secure, and innovative platfor...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Champion the evolution of enterprise Salesforce solutions by leading strategy, architecture, and global delivery teams. Drive innovation and align technology with business priorities to enhance platfo...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Elevate your career by leading the strategy and delivery of a global Salesforce platform. Drive innovation, manage cross-functional teams, and align technology with business goals to achieve measurabl...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$200K - $250K *

Join a team that's driving sales excellence by leading a diverse group of AEs, fostering a proactive pipeline culture, and leveraging AI tools for enhanced efficiency and coaching. Your leadership wil...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $157K *

Lead the charge in enhancing customer-focused sales experiences by managing teams, driving strategic partnerships, and fostering a culture of excellence in luxury retail. Collaborate with various depa...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a mission-driven team as a Clinical Director, leading clinical services and fostering a culture of trauma-informed care while enhancing staff development and program effectiveness for individuals...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Transform your career by leading clinical services that enhance lives. Oversee operations, support staff development, and implement trauma-informed care to drive positive outcomes for individuals with...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $135K *

Elevate client partnerships by leading strategic initiatives, managing cross-channel teams, and driving growth for diverse accounts. Foster collaboration and deliver exceptional results while navigati...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Transform the US retail landscape for a leading confectionery brand by driving strategic account management and optimizing listings across grocery and specialty channels. Collaborate with teams to ens...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $250K *

Drive business development and client partnerships, enhancing client experience through strategic collaboration and market analysis. Lead initiatives to optimize growth and ensure seamless transitions...

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$180K - $200K *

Accelerate progress at regional Professional Services by leading teams, driving growth and quality in consulting engagements while fostering strategic partnerships and developing innovative service of...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that drives strategic AMER Field Marketing initiatives, managing a skilled team to enhance pipeline growth. Lead data-driven marketing efforts across North America, LATAM, and the Public S...

United StatesRemote

1 month ago

  •   11 - 15 years exp.  •   Information Technology

$75K - $120K *

Grow your career with a dynamic role driving operational excellence, financial accuracy, and process improvement. Collaborate across teams to enhance efficiency and support large-scale projects in a f...

Yesterday

  •   5 - 7 years exp.  •   Media

$170K - $180K *

Lead the strategic execution of commercial planning and sales coverage, aligning cross-functional teams to drive profitable growth. Oversee territory design, customer segmentation, and annual planning...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$163K - $264K *

Grow strategic client relationships by developing and executing tailored business strategies, ensuring operational excellence, and driving new engagement opportunities within the semiconductor industr...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive revenue growth by managing key customer accounts and expanding market share in the envelope manufacturing sector. Leverage industry expertise and relationship-building skills to deliver tailored...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$162K - $190K *

Elevate financial governance by ensuring accuracy in U.S. GAAP statements, leading SOX compliance, and managing audits. Collaborate with global teams to drive efficiency and support business objective...

Burlington, ONIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $150K *

Lead operations and develop leaders to drive safety, service, and efficiency. Shape future supply chain initiatives while fostering a culture of collaboration and continuous improvement in a high-perf...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion operational excellence by leading client delivery initiatives, enhancing relationships, and driving strategic growth. Collaborate with diverse teams to ensure successful engagements and excee...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of client partnerships by leading loyalty strategies and cross-functional teams to enhance retail programs, driving measurable impact and client satisfaction in a fast-paced environme...

Dallas, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.