Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$225K - $245K *

Champion data excellence by leading commercial data strategy and governance in a key role, driving quality, integration, and innovation across the organization to support commercial growth and informe...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Lead the charge in forming strategic partnerships within healthcare, enhancing client success through data-driven insights and operational excellence. Drive retention and growth while ensuring unparal...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Partner with us to drive client satisfaction by managing key accounts and executing projects. Oversee order fulfillment, ensure regulatory compliance, and foster cross-functional collaboration in a fa...

Mississauga, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$188K - $311K *

Transform enterprise-wide processes to enhance operational performance, drive strategic initiatives, and deliver measurable business value through collaboration, governance, and sustainable improvemen...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $110K *

Elevate operational excellence by leading strategic initiatives across multiple facilities. Drive performance improvements, enhance customer satisfaction, and cultivate team member engagement while al...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$165K - $175K *

Unlock potential by leading sales initiatives and guiding clients through building envelope projects. Collaborate with teams to secure contracts, analyze needs, and foster lasting relationships for su...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$198K - $369K *

Lead the charge in developing and executing patient services strategies, enhancing operational efficiencies, and managing comprehensive reimbursement programs to support patients from initiation to ad...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$128K - $220K *

Lead the charge in driving successful integration initiatives across functions, translating business goals into strategic plans, managing risks, and fostering collaboration to achieve operational exce...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead and innovate strategic enterprise relationships to drive revenue growth and customer success. Utilize cloud networking and secure connectivity solutions to exceed customer expectations and ensure...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Explore new frontiers in data development! Lead a dynamic team to innovate and enhance robust data solutions that drive business success while establishing best practices and efficient processes acros...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $105K *

Champion exceptional catering experiences by leading operations and overseeing multiple outlets. Engage with clients and ensure quality delivery of catering services tailored to their needs while mana...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$130K - $225K *

Lead the charge in overseeing branch operations for lumber, truss, and windows, integrating production, logistics, and customer service to ensure safety and efficiency while driving profitability and...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$144K - $180K *

Empower a dynamic sales team by defining strategies, coaching talent, and fostering a partnership with Customer Experience. Drive sales growth in the Mid-Market segment and create lasting impacts on c...

1 month ago

  •   Less than 5 years exp.  •   Business Services

$110K - $145K *

Drive operational excellence across divisions while enhancing client and team experiences through analytics, technology, and process optimization. Collaborate with leadership to align vision with stra...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$120K - $160K *

Lead the charge in driving talent strategy and delivery excellence while managing high-performing teams. Shape the recruiting engine that impacts revenue growth and fosters a culture of accountability...

Vancouver, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Staffing

$150K - $180K *

Support the regulatory strategy for promotional communications, ensuring compliance with FDA regulations while collaborating with cross-functional teams to maintain scientific integrity and protect bu...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Engage effectively in financial reporting oversight, ensuring compliance with GAAP while leading a dynamic team. Drive the accuracy of consolidated financials across multiple entities, enhancing inter...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $105K *

Reimagine service operations by leading a skilled team to enhance customer satisfaction and efficiency while driving continuous improvement in a dynamic environment focused on excellence and care...

Earlton, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive operational and financial excellence across school districts, leading performance improvements, client relations, and fostering team development to ensure exceptional dining services meet compli...

3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$95K - $105K *

Lead the charge in enhancing service efficiency by overseeing operations, managing budgets, and fostering customer relations. Drive continuous improvement while maintaining high standards of quality a...

Ayr, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$177K - $237K *

Lead the charge in e-commerce strategy and product innovation, driving growth and optimizing user experience across platforms. Oversee multi-year roadmaps and cross-functional teams while ensuring ali...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Develop and lead a high-performing sales team to drive growth, enhance market share, and build strong customer relationships while ensuring alignment with business values and standards...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $108K *

Lead a dynamic sales team to drive growth, enhance customer relations, and foster development. Set strategic goals and maintain performance standards while cultivating a collaborative and accountable...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$105K - $120K *

Lead project delivery with a focus on quality, budget, and client relations. Oversee teams in managing localization projects, while communicating with stakeholders and strategizing for continuous impr...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Drive total rewards strategies across North America, balancing fiscal goals with competitive benefits to empower a diverse workforce while ensuring compliance and optimizing vendor partnerships for op...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.