Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$135K - $160K *

Transform the supply chain landscape by leading end-to-end operations in packaging and customization services. Drive efficiency, foster customer relationships, and champion continuous improvement to m...

3 days ago

  •   8 - 10 years exp.  •   Transportation

$190K - $210K *

Drive excellence in contract management for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional teams to mitig...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $210K *

Manage contract processes for large-scale data center projects, ensuring compliance and effective negotiation. Collaborate with cross-functional teams to mitigate risks and drive operational excellenc...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $210K *

Transform the contract management landscape for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional teams to m...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $210K *

Champion the contract management process for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional teams to miti...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $210K *

Transform your career by leading contract management for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional t...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$142K - $167K *

Grow your career with a Senior Director role, managing custom research studies for global clients. Leverage your expertise to deliver impactful insights, oversee project teams, and build strong client...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$142K - $167K *

Champion client success by leading high-impact research projects, managing teams, and delivering actionable insights. Drive revenue growth and foster strong client relationships while ensuring quality...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$142K - $167K *

Lead the charge in delivering impactful brand research solutions, managing multiple project teams, and fostering strong client relationships to drive revenue growth and client satisfaction in a dynami...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$142K - $167K *

Shape impactful client relationships by leading custom research projects, driving insights, and managing teams to deliver high-quality results. Oversee a portfolio generating $2.5-$5M in revenue while...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$142K - $167K *

Drive impactful client relationships and lead high-value research projects, managing teams to deliver insights that enhance brand performance. Shape strategies for growth while ensuring client satisfa...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$135K - $165K *

Elevate client outcomes by leading strategic media effectiveness initiatives, driving growth through insightful research and advisory. Collaborate with senior stakeholders to influence investment deci...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $165K *

Elevate client outcomes by leading strategic media effectiveness initiatives. Drive growth through insightful research, influence investment decisions, and build high-performing teams to deliver excep...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $165K *

Elevate your career by leading strategic client accounts, driving growth through media effectiveness research, and shaping impactful strategies that influence investment decisions and client outcomes...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $165K *

Transform client outcomes by leading strategic media effectiveness initiatives. Drive growth through insightful research and advisory, while managing high-value accounts and building high-performing t...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $165K *

Shape the future of client success by leading strategic media effectiveness initiatives. Drive growth and influence investment decisions through expert advisory and innovative research, ensuring opera...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead and expand strategic client relationships, driving satisfaction and revenue growth. Collaborate cross-functionally to deliver high-impact solutions and manage large-scale initiatives while ensuri...

Maryland, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$75K - $90K *

Grow your career with us as you lead procurement and inventory management, ensuring timely availability of packaging materials to meet production and customer demands while collaborating with supplier...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in product marketing by managing a dynamic team, driving innovative strategies, and enhancing cross-departmental collaboration to elevate product positioning and market presence...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead the charge in product marketing by managing a dynamic team, driving innovative strategies, and enhancing cross-departmental collaboration to elevate product positioning and market presence...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Drive product marketing strategies by leading a team, managing cross-departmental communication, and conceptualizing innovative product positioning to enhance market presence and customer engagement...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Lead a dynamic team to drive product marketing strategies, ensuring effective communication across departments and innovative product positioning based on market insights and customer perspectives...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Elevate product marketing strategies by leading a dynamic team, collaborating across departments, and driving innovative product positioning to meet market demands and enhance customer engagement...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$76K - $97K *

Lead a dynamic team focused on enhancing customer care operations, ensuring timely resolutions and improving overall customer experience while collaborating across departments to drive strategic initi...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$140K - $251K *

Empower your career by leading the transformation of the order-to-cash process. Drive strategy, enhance customer experience, and improve financial outcomes while collaborating with cross-functional te...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.