Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$140K - $160K *

Transform the service performance in Pharma by leading teams, managing customer relationships, and driving strategic growth initiatives in the North American region while maintaining high standards of...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $160K *

Join a team that's committed to enhancing service excellence and customer satisfaction as you lead field service operations in the Pharma industry, driving financial growth and fostering a high-perfor...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $160K *

Lead the charge in transforming service operations and driving strategic growth for our Pharma division. You’ll enhance customer satisfaction while mentoring a high-performance team in a dynamic, remo...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $160K *

Champion service excellence by leading the North American Pharma service department, optimizing growth strategies, enhancing customer relationships, and ensuring operational success while maintaining...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$155K - $272K *

Drive strategic growth and category performance within a defined product line, leading a collaborative team while fostering key partnerships and leveraging digital initiatives for enhanced customer en...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$155K - $272K *

Inspire growth and innovation as a strategic leader responsible for category performance, digital transformation, and team development. Collaborate with partners to drive product success and enhance c...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Take ownership of strategic initiatives, driving cross-functional collaboration and innovation. Leverage your skills to enhance organizational performance while supporting a dynamic team focused on ac...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$159K - $185K *

Drive the development and implementation of quality strategies to enhance operational excellence across the organization, collaborating with cross-functional teams to ensure compliance with establishe...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in optimizing back-office operations while driving product strategy to enhance efficiency and standardization. Collaborate with stakeholders to build scalable tools that support corpor...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in driving strategic sales initiatives, collaborating with engineers and leveraging your expertise to deliver competitive bids. Cultivate team dynamics, manage contract negotiations, a...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Transform the outbound sales strategy by building and leading a high-performing SDR team, optimizing cold calling approaches, and delivering measurable revenue growth through effective coaching and in...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Champion the outbound SDR strategy by building and leading a high-performing team. Drive cold calling efforts, create effective messaging, and ensure pipeline success, with the potential for advanceme...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Drive the outbound SDR engine by building teams, crafting cold calls, and delivering results. This role demands a hands-on leader focused on creating and coaching a productive culture that generates p...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$173K - $272K *

Unlock potential by leading high-performing teams in biopharma operations, ensuring GMP compliance and strategic project success. Drive efficiency and innovation in drug product manufacturing while fo...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's redefining supply chain excellence, overseeing operations, logistics, and production strategies to enhance efficiency and productivity in a fast-paced environment while leading and...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $165K *

Advance your career by driving sales strategies, managing client relationships, and leading proposals in a dynamic environment. This role emphasizes customer acquisition through strategic networking w...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Drive customer success by leading global teams, improving retention, and enhancing product utilization, ensuring a seamless experience across diverse regions and platforms while driving operational ex...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Lead the charge in optimizing regional Supply Chain operations, ensuring material readiness and supplier scalability for high-precision manufacturing. Drive clear communication and risk mitigation, wh...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$125K - $200K *

Empower clients by designing and managing comprehensive health and benefits programs. Lead strategic initiatives, client relationships, and vendor negotiations while driving revenue growth and mentori...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Tackle operational governance and excellence in our global supply chain by leading cross-functional initiatives, driving process improvements, and ensuring data integrity to support strategic growth o...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Help us drive operational excellence by leading supply chain governance, enhancing process effectiveness, and fostering cross-functional alignment to support strategic growth and performance across th...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$131K - $155K *

Lead the Corporate Customer Success team to enhance adoption, retention, and strategic initiatives. Drive measurable outcomes and cultivate long-term partnerships, collaborating across departments to...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$127K - $237K *

Innovate supply chain capabilities by leading cross-functional product management, driving strategy, and optimizing performance across logistics, distribution, and vendor relations to enhance operatio...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Shape the future of our sales organization by leading strategic initiatives that enhance performance, optimize processes, and drive data-driven decision-making, collaborating with key stakeholders for...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$100K - $120K *

Transform the quality landscape by overseeing a robust Quality Management System, driving compliance with industry standards, and championing a culture of continuous improvement across departments to...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.