Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Drive product management initiatives that align with client needs and foster cross-department collaboration to deliver innovative pricing solutions. Lead a dedicated team, enhance client relationships...

Today

  •   Less than 5 years exp.  •   Food & Beverages

$200K - $225K *

Champion automation adoption within compliance teams, enhancing operational efficiency through effective leadership and transformation strategies. Drive metrics and ensure quality across processes for...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$75K - $90K *

Join a dynamic team as a General Manager, leading operational excellence in restoration and construction while motivating managers and ensuring client satisfaction across multiple divisions...

Reposted yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$111K - $137K *

Transform customer satisfaction operations by providing expert technical guidance and support to dealers, enhancing service efficiency, and maximizing uptime through proactive problem-solving and effe...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $253K *

Join a team that leads global brand strategy and drives integrated marketing campaigns, enhancing consumer connections for top CPG brands. Foster collaboration across departments and guide a talented...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$124K - $223K *

Lead enterprise HR transformation initiatives, enhancing employee experience and optimizing HR processes. Collaborate with cross-functional teams to implement innovative solutions and leverage technol...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$135K - $398K *

Join a dynamic team to define and execute the vision for intelligent workforce engagement, leveraging AI in both Quality Management and Workforce Management to transform contact center operations and...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$162K - $210K *

Join a team that's redefining marketing in a dynamic SaaS environment. Lead integrated strategies, coach a talented team, and collaborate across functions to drive growth, enhance customer experience...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $120K *

Empower our customer operations team to streamline order management and enhance service quality, while driving performance through data analysis and vendor collaboration to elevate the customer experi...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$85K - $110K *

Join a team that's dedicated to delivering exceptional customer experiences. Lead operations, manage backorders, and enhance service quality while fostering strong vendor relationships to ensure effic...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Transform customer operations by leading teams to optimize processes, enhance service quality, and drive efficiency. Utilize metrics to identify trends and foster strong vendor relationships, ensuring...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Champion excellence in customer operations by optimizing processes, enhancing vendor relationships, and driving team performance to ensure timely, quality service delivery that aligns with customer sa...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$127K - $205K *

Lead the investment product strategy for a comprehensive wealth management platform, overseeing development and governance across advisory and transactional channels to meet diverse client needs and r...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $160K *

Lead and innovate indirect sourcing strategies across categories, driving cost efficiencies and optimizing supplier relationships. Collaborate with stakeholders to enhance procurement practices and me...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$126K *

Join a team that's driving growth by identifying prospects and delivering tailored VoIP solutions. As a solution seller, you’ll focus on building relationships, understanding client needs, and exceedi...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Champion organizational excellence by spearheading project management strategies and frameworks. Drive cross-functional collaboration, optimize resource allocation, and ensure seamless execution of mu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$175K - $225K *

Lead the charge in managing complex, large-scale capital projects, ensuring timely delivery and operational alignment while fostering robust stakeholder collaboration across diverse industries...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$200K - $250K *

Elevate sales leadership by developing strategic plans and driving team performance. Collaborate across functions to achieve revenue targets, enhance customer relationships, and foster a culture of ac...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Join a team that's dedicated to fostering long-term client relationships and achieving sales targets. As a key player, you will collaborate closely with leadership and other teams to drive profitabili...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $120K *

Accelerate business growth by leveraging strategic relationships and sales expertise. Collaborate with cross-functional teams to achieve targets and drive profitability while delivering tailored solut...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$168K - $210K *

Pioneer supply chain planning excellence by leading a dynamic team in developing processes and technology that enhance performance, drive AI adoption, and standardize operations across global business...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Shape the future of field service management by driving platform excellence, ensuring data integrity, and fostering cross-functional collaboration. Influence user adoption while championing continuous...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $120K *

Empower your career as you lead dealership operations, focusing on sales, customer satisfaction, and team development. Drive performance and operational excellence while enjoying robust support and gr...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Lead the charge in driving exceptional service delivery and operational excellence across diverse technology programs while fostering team growth and enhancing client relationships in a dynamic, fast...

Today

  •   11 - 15 years exp.  •   Information Technology

$130K - $160K *

Transform supply chain planning by leading strategic initiatives, enhancing capabilities, and driving performance excellence to optimize processes and technology. Collaborate across functions to stand...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.