Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director People Services - Americas
$120K - $150K *
Elevate your career by leading People Services across the Americas. Drive operational strategy, enhance employee experiences, and manage a regional team to deliver scalable HR solutions that support g...
4 days ago
$110K - $130K *
Elevate HR strategy across multiple regions by partnering with leadership to drive business outcomes, develop talent, and implement core HR programs while navigating complex employee relations and fos...
Reposted 4 days ago
$160K - $190K *
Drive market operations excellence by overseeing client support, system integrity, and team development. Leverage expertise in trading and clearing to manage complex issues and enhance operational eff...
2 weeks ago
$155K - $175K *
Transform employee relations by leading a multi-site team, ensuring effective case resolution and compliance. Drive strategic initiatives, oversee high-risk investigations, and collaborate with legal...
3 weeks ago
$101K - $152K *
Empower operational excellence by leading customer service teams in liquid cooling systems. Drive performance, enhance technician utilization, and ensure high customer satisfaction through effective s...
1 week ago
$110K - $130K *
Unlock potential by leading a high-performing sales team, driving strategic business development, and inspiring Account Managers in the environmental services sector to achieve exceptional results and...
Reposted 2 weeks ago
$125K - $150K *
Champion sustainable growth by leading strategic partnerships and driving profitability through effective account management, forecasting, and cross-functional collaboration to enhance brand equity an...
Reposted 4 days ago
$148K - $247K *
Drive product strategy and innovation for the Auction Marketplace, leading a dynamic team to enhance buyer engagement and transaction conversion while leveraging AI for improved marketplace capabiliti...
Reposted yesterday
Associate Director, Customer Engineering & Delivery
$135K - $160K *
Lead and transform client relationships while managing large-scale data and product engineering projects. Drive revenue growth, oversee multidisciplinary teams, and ensure high-quality delivery across...
3 weeks ago
Account Director, Broadcom Software
$154K - $247K *
Unlock potential by driving revenue growth for Enterprise customers through strategic relationship management and effective sales strategies. Leverage your expertise to exceed targets and enhance cust...
1 week ago
Account Director, Broadcom Software
$154K - $247K *
Lead revenue growth for Enterprise customers by managing sales pipelines, building relationships, and exceeding targets. Utilize strong communication skills to address customer needs and drive long-te...
2 weeks ago
Account Director, Broadcom Software
$154K - $247K *
Drive revenue growth by managing key Enterprise accounts, leveraging strong sales skills to exceed targets and build lasting relationships with decision-makers, while ensuring alignment with customer...
2 weeks ago
Account Director, Broadcom Software
$154K - $247K *
Join a team that's driving revenue growth for Enterprise customers by leveraging strong sales skills and building trusted relationships. You'll manage a pipeline of deals and exceed sales targets whil...
3 weeks ago
Account Director, Broadcom Software
$154K - $247K *
Drive revenue growth by managing key Enterprise accounts, leveraging your sales expertise to exceed targets and build lasting relationships with decision-makers. Collaborate with a dynamic team to ach...
3 weeks ago
$170K *
Grow your leadership skills by mentoring a high-performing sales team, driving pipeline health, and delivering revenue results. Shape the sales culture while collaborating cross-functionally to enhanc...
1 week ago
$150K - $180K *
Champion the development of a pioneering customer adoption program, harnessing AI to optimize processes, coach a dynamic team, and streamline onboarding for a diverse customer base, ensuring accountab...
Reposted 4 weeks ago
Director, Client Service / Technical Customer Support
$102K - $125K *
Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...
3 weeks ago
$170K - $200K *
Empower a high-growth organization by leading operations strategy, enhancing client satisfaction, and driving efficiency through AI and automation. Collaborate with senior leadership to ensure financi...
3 days ago
$86K - $102K *
Transform customer service operations by leading a dynamic team focused on B2B service excellence, data-driven decision-making, and continuous improvement to enhance customer satisfaction and operatio...
3 weeks ago
Sr Director Warehouse & Packaging, Customization Services Operations
$135K - $160K *
Transform the supply chain landscape by leading end-to-end operations in packaging and customization services. Drive efficiency, foster customer relationships, and champion continuous improvement to m...
3 days ago
Director, Contracts Management
$190K - $210K *
Drive excellence in contract management for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional teams to mitig...
3 weeks ago
Director, Contracts Management
$190K - $210K *
Manage contract processes for large-scale data center projects, ensuring compliance and effective negotiation. Collaborate with cross-functional teams to mitigate risks and drive operational excellenc...
3 weeks ago
Director, Contracts Management
$190K - $210K *
Transform the contract management landscape for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional teams to m...
3 weeks ago
Director, Contracts Management
$190K - $210K *
Champion the contract management process for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional teams to miti...
3 weeks ago
Director, Contracts Management
$190K - $210K *
Transform your career by leading contract management for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional t...
3 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.