Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$88K - $105K *

Champion operations excellence by leading a dedicated team, optimizing service delivery, enhancing financial performance, and fostering community relationships to support individuals with disabilities...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Elevate your career by leading a dynamic sales team, driving strategy and growth in the industrial sector. This role offers significant personal and financial rewards while enhancing customer relation...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Drive the success of our industrial sales team by managing sales processes, developing strategies, and leading a motivated team to exceed targets, while fostering customer relationships and ensuring e...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Shape the future of our aftermarket business by driving operational excellence, enhancing customer support, and developing high-performing teams across multiple locations for sustained growth and prof...

Exeter, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$220K - $295K *

Empower a national team of Key Account Executives to drive strategic account success, enhance healthcare access, and optimize patient care through effective collaboration and leadership across multipl...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Unlock potential by leading strategic initiatives for drinking water/wastewater operations in Ohio. Drive growth, manage financial performance, and foster strong client relationships to ensure technic...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Lead the charge in managing drinking water and wastewater services across Ohio, ensuring financial health, strategic planning, and client engagement. Drive operational excellence while fostering stron...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$160K - $190K *

Shape the future of supply chain management by leading large-scale programs, coordinating stakeholders, and driving delivery excellence while building a high-performing team that supports strategic gr...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $200K *

Unlock potential by leading the development and execution of sales strategies, driving growth in service revenue, and fostering high-performing sales teams while enhancing customer relationships in a...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$80K - $90K *

Lead the charge in optimizing customer service operations, driving performance, and enhancing team development. Utilize data insights to improve service levels and support strategic business initiativ...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$141K - $283K *

Partner with us to lead brand strategy and customer engagement initiatives, ensuring consistent brand experiences that drive loyalty and growth. Oversee marketing efforts, measure brand performance, a...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Elevate business growth by leading diverse teams to enhance vehicle maintenance and upfitting services. Ensure operational excellence, build client relationships, and drive profitability while maintai...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Grow and lead global logistics operations, driving fulfillment, customs, and 3PL partnerships to scale a complex network supporting rapid international expansion and operational excellence...

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$110K - $130K *

Lead the charge in creating a top-tier global supply chain organization focused on low-volume, intricate automotive components. Drive performance and quality for customer satisfaction while cultivatin...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Transform customer operations by leading a dedicated team to enhance service efficiency, reduce order delays, and foster high-quality vendor partnerships, ensuring an outstanding customer experience w...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Lead the charge in overseeing trade operations, driving performance, and building a motivated team dedicated to customer satisfaction and operational excellence in a fast-paced environment...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$88K - $105K *

Join a team that's committed to delivering exceptional customer service while managing operations and guiding leaders on improvements to ensure quality, speed, and accuracy in deliveries across our cu...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Empower customer satisfaction as a Senior Customer Operations Manager, overseeing order management and process improvement to deliver exceptional service and foster vendor partnerships ensuring qualit...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Empower a dynamic team by optimizing customer operations, enhancing service quality, and driving efficiency. This role plays a crucial part in delivering exceptional customer experiences and fostering...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Join a team that's dedicated to delivering exceptional customer experiences. As a Senior Customer Operations Manager, you'll lead operations, enhance service, and empower teams to minimize delays whil...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $160K *

Join a team that drives customer success through strategic account management and relationship building. Lead the sales process end-to-end, fostering trust and expanding accounts while contributing to...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Food & Beverages

$120K - $150K *

Lead the strategic growth of a dynamic commercial real estate platform, overseeing operations and maximizing asset value. Thrive in a collaborative environment focusing on effective property managemen...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$140K - $160K *

Transform the service performance in Pharma by leading teams, managing customer relationships, and driving strategic growth initiatives in the North American region while maintaining high standards of...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $160K *

Join a team that's committed to enhancing service excellence and customer satisfaction as you lead field service operations in the Pharma industry, driving financial growth and fostering a high-perfor...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $160K *

Lead the charge in transforming service operations and driving strategic growth for our Pharma division. You’ll enhance customer satisfaction while mentoring a high-performance team in a dynamic, remo...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.