Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$100K - $230K *

Lead and elevate program delivery for a complex, multi-disciplinary initiative. Drive strategic orchestration, foster team growth, and ensure compliance while optimizing outcomes through innovative pr...

1 week ago

  •   11 - 15 years exp.  •   Media

$125K - $150K *

Elevate clinical operations by leading teams in scheduling, coordination, and workforce planning. Drive performance through data insights while ensuring efficient processes and resource management as...

Addison, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Join a team that's dedicated to optimizing program operations and enhancing customer satisfaction. Lead initiatives in inventory management, process improvements, and team development while fostering...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $110K *

Lead the charge in managing a dynamic sales team, driving revenue growth and market share in Alberta. Foster team development, engage with clients, and implement strategic initiatives to achieve sales...

Calgary, ABIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Grow your career with a dynamic team focused on driving sales success and market expansion. Lead and mentor Sales Representatives while managing key accounts to achieve revenue targets and enhance cus...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform client relationships by leading strategic growth initiatives, fostering collaboration, and driving sustainable success. Engage with teams and stakeholders to create impactful solutions that...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Lead strategic business growth in the USA, focusing on market entry, key relationships, and executive negotiations. Build and manage a high-performance team while driving revenue and enhancing overall...

Ohio, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Join a dynamic team as you oversee and enhance multiple parts departments, driving profitable growth while ensuring customer satisfaction and fostering teamwork across departments. Manage inventory an...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$200K - $250K *

Join a dynamic team as an Account Director, leading integrated marketing campaigns, managing client relationships, and driving creative strategies to meet business objectives in a fast-paced environme...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Media

$100K - $120K *

Lead and coach a sales team to achieve targets while developing strategies that align with company goals. Engage with clients to foster relationships and drive business growth through effective sales...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion a divisional sales strategy, leading a team to exceed targets while fostering client relationships and implementing process improvements. Drive performance through effective coaching and data...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform your career by leading a dynamic sales team, driving strategic initiatives, and fostering client relationships to achieve ambitious growth targets while ensuring operational excellence and t...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock your potential by leading a dynamic sales team to achieve strategic goals, enhance client relationships, and drive growth through innovative sales strategies and effective coaching. Join us in...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Elevate operations by leading teams, ensuring quality services, and driving financial performance while fostering relationships with stakeholders and implementing growth strategies...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Pioneer onboarding excellence by redefining customer experiences through strategy, automation, and cross-vertical collaboration, ensuring swift adoption and retention. Drive measurable outcomes while...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Champion customer success by leading a unified onboarding strategy across multiple verticals, enhancing product adoption and retention through innovative AI and automation solutions. Drive measurable...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Drive operational excellence and client satisfaction by leading security contracts, ensuring compliance and high standards. Cultivate relationships, develop leaders, oversee multi-site operations, and...

1 month ago

  •   5 - 7 years exp.  •   Technical Services

$195K - $244K *

Join a team that's driving operational excellence in Global Business Services Finance. Lead strategic prioritization, optimize service delivery, and collaborate with senior leaders to enhance performa...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$125K - $150K *

Unlock potential by leading a high-performing team to drive customer retention and growth for a $100M portfolio. Leverage strategic insights and data to enhance client relationships and ensure maximum...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$215K - $240K *

Manage customer operations across retail and alternative channels, leading teams to enhance service delivery, streamline processes, and drive growth. Collaborate with cross-functional partners to ensu...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$88K - $105K *

Transform HR practices by partnering with managers to drive program adoption, enhance employee relations, and support acquisitions in a dynamic, growth-focused environment. Leverage data insights to p...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $135K *

Create strategic account plans and drive revenue growth by leading expansion discussions and managing a diverse portfolio of commercial accounts, ensuring alignment and collaboration with cross-functi...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Media

$110K - $135K *

Drive your career forward by owning and expanding a portfolio of Commercial accounts. Lead strategies for predictable revenue growth while collaborating cross-functionally and managing complex sales c...

1 month ago

  •   8 - 10 years exp.  •   Media

$110K - $135K *

Drive expansion and renewal for Commercial accounts, leading strategies that foster predictable revenue growth through structured account planning and multi-product adoption in a dynamic, stakeholder...

1 month ago

  •   8 - 10 years exp.  •   Media

$190K - $215K *

Lead the charge in driving growth and performance for National Accounts, guiding a team of Health System Executives to achieve strategic objectives and foster long-term partnerships across Integrated...

1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.