Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $120K *

Drive the Equipment & Dispatch Services team to enhance vendor relations, optimize maintenance, manage budgets, and ensure compliance in a 24/7 operational environment, supporting strategic initiative...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$160K - $180K *

Drive best-in-class distribution processes to enhance operational efficiency and support strategic growth. Lead a dynamic team across multiple locations, focusing on safety, quality, and customer sati...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $110K *

Lead the charge in enhancing customer experience for high-value accounts. Own strategic relationships by identifying pain points, designing service models, and collaborating across departments to ensu...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Drive the vision for customer experience across strategic accounts, enhancing relationships and ensuring exceptional service by collaborating with teams and addressing key insights for optimal satisfa...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$94K - $150K *

Deliver effective field service operations by managing staffing, budgets, and inventory while ensuring high-quality performance and safety standards across the facility...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$94K - $150K *

Transform field service operations to achieve excellence in quality and output. Lead a dynamic team, oversee safety and performance metrics, and ensure operational efficiency while fostering a positiv...

North Bay, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $135K *

Champion customer success by leading a high-performing team to enhance customer engagement, optimize product adoption, and drive value realization for strategic accounts, ensuring a collaborative, res...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $135K *

Lead the charge in enhancing customer success for our largest accounts. Oversee a team dedicated to driving product value through strategic engagement and metrics-driven initiatives. Cultivate trusted...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Deliver impactful marketing strategies that drive growth and enhance customer engagement. Collaborate with cross-functional teams to turn business objectives into successful outcomes while fostering a...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $160K *

Lead the charge in managing and optimizing domestic inbound transportation strategies, ensuring timely merchandise flow and cost-effective operations across a complex network of carriers and logistics...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Empower customer satisfaction through proactive service management and operational excellence. Oversee regional support, drive performance metrics, and enhance team capabilities to deliver top-tier se...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$160K - $170K *

Drive your career by leading high-volume distribution and cross-dock operations, innovating processes and ensuring compliance. Foster team development and operational excellence alongside regional lea...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$171K - $342K *

Champion strategic growth in the Heart Failure sector by leading innovative regional initiatives, optimizing customer relationships, and driving competitive advantages through actionable market strate...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Advance supplier relations by partnering with sales teams to create strategic plans, optimize performance, and drive cost efficiencies while managing key vendor relationships and ensuring alignment wi...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$141K - $283K *

Lead the charge in enterprise program innovation, directing cross-unit strategies to enhance execution and governance on multi-million dollar initiatives, while fostering collaboration, transparency...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$125K - $150K *

Lead a high-performing account management team in healthcare supply chain, driving customer success, retention, and revenue growth through strategic initiatives and operational excellence...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $175K *

Shape the future of cinema advertising by building relationships with brands and agencies. Drive integrated media campaigns from inception to execution while managing client expectations and maximizin...

Today

  •   Less than 5 years exp.  •   Media

$132K - $198K *

Lead the charge in optimizing logistics operations across multiple sites. This strategic role requires managing complex customer relationships, ensuring safety initiatives, and driving efficiency whil...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$160K - $200K *

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Unlock potential by creating impactful customer marketing strategies to drive retention, expansion, and adoption in a collaborative, data-driven environment that enhances customer engagement and drive...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $120K *

Elevate customer experiences by leading our Customer Service team to enhance the 'Customer Journey,' streamline order-to-cash processes, and strengthen internal and external relationships while drivin...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Transform a high-performing sales team by driving strategy and talent development, ensuring exceptional customer service, and exceeding sales targets across multiple branches in a dynamic business tec...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $115K *

Deliver exceptional oversight of patient dining services across multiple hospitals, ensuring compliance with standards and enhancing patient satisfaction through collaboration and effective management...

Today

  •   5 - 7 years exp.  •   Healthcare

$124K - $198K *

Lead the charge in transforming distribution strategy for a nationwide network. Drive operational excellence, optimize processes, and develop talent within a matrixed environment to enhance customer s...

2 days ago

  •   8 - 10 years exp.  •   Transportation

$74K - $100K *

Engage in leading customer service operations to drive exceptional experiences and performance. Oversee frontline team management, advocate for customers, and leverage insights to enhance service deli...

Mississauga, ONIn-Person

Today

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.