Director, Customer Experience Jobs in San Jose, CA

Lead the charge in enhancing customer experience by overseeing implementations, driving product adoption, and managing strategic relationships. Collaborate with cross-functional teams to ensure a seam...

Lead the development of customer success strategies, driving retention and growth in a fast-paced environment while enhancing executive relationships and ensuring exceptional value delivery across B2B...

Optimize customer experiences by managing service delivery and ensuring effective communication across all stages of engagement. Drive operational excellence while advocating for customer needs and en...

Lead and enhance multi-channel Customer Experience operations, ensuring exceptional customer satisfaction and performance metrics across Phone, Email, and Chat. Drive strategic improvements and develo...

Empower client success by leading TPA account management efforts, driving satisfaction, retention, and strategic initiatives to elevate financial performance and operational alignment across teams and...

Develop and own growth marketing strategies that drive pipeline and revenue for Fastpath, leading a dedicated team to execute multi-channel campaigns and transform commercial goals into actionable pla...

Drive growth by owning strategic CX accounts and leveraging AI-enabled solutions. Collaborate with stakeholders to enhance customer engagement and retention across diverse channels, while shaping acco...

Lead the development of innovative customer experience strategies that enhance post-sale journeys, drive revenue retention, and foster customer engagement throughout the lifecycle...

Inspire customer success by leading delivery operations, building strong executive relationships, and driving growth in a collaborative environment focused on Microsoft Dynamics 365 Customer Engagemen...

Drive the product narrative for a comprehensive identity security platform. Lead marketing initiatives across business units while ensuring cohesive messaging and competitive positioning to enhance ma...

Transform the landscape of product delivery in government, leading a dynamic team of Product and Delivery Managers to enhance public service efficacy through innovative practices and capacity building...

Unlock potential by leading the product strategy for B2B email and identity data solutions. Collaborate with cross-functional teams to drive product launches, enhance capabilities, and engage with cli...

Shape the future of B2B cashflow solutions by defining product strategy, launching innovative offerings, and leveraging market insights to drive growth and customer engagement in financial services an...

Elevate customer engagement by leading a transformative Customer Experience strategy that blends human interaction and advanced tech. Drive product adoption, retention, and revenue growth by optimizin...

Lead the charge in shaping an AI-driven customer care strategy, guiding a talented team of product managers. Own a comprehensive portfolio that enhances support experiences through innovative technolo...

Join a team that's dedicated to enhancing customer experience by leading operational excellence in support services. Drive team performance, implement improvements, and foster collaboration to deliver...

Unlock your potential as you design and operationalize strategic processes for commercial success, guiding sales and account management teams to enhance skills and boost effectiveness in a dynamic B2B...

Pioneer innovative strategies and lead collaborative teams to deliver impactful creative solutions. Your expertise in experiential marketing will elevate agency work and forge strong client relationsh...

Transform the customer experience landscape by developing integrated strategies that align HCP and patient interactions with brand objectives, driving measurable outcomes through collaborative partner...

Lead the charge in product strategy for employer onboarding and member enrollment, ensuring efficiency and accuracy across client operations. Collaborate with engineering and various stakeholders to e...

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

Elevate and institutionalize a global Services Excellence organization; define operating models, governance frameworks, and performance metrics to drive scalability, profitability, and exceptional cus...

Drive a transformative resident experience by optimizing workflows, ensuring quality control, and enhancing property presentation across our portfolio. Collaborate with regional and property managers...

Innovate by leading a diverse Customer Success team, ensuring client satisfaction and business growth while fostering a culture of excellence and continuous improvement across multiple locations...

Grow your career with a hands-on marketing leadership role that drives lead generation through strategic content, vendor management, and budget oversight. Collaborate closely with sales to translate i...