Director, Customer Experience Jobs in New York, NY

Lead the charge in developing a new Transaction Services practice, managing engagements and client relationships while guiding teams in delivering high-quality financial due diligence and accounting s...

Unlock your potential as you lead global training operations. Manage cross-functional teams to enhance onboarding experiences, optimize performance metrics, and build leadership capacity across North...

Contribute to strategic brand partnerships by driving revenue growth and optimizing digital marketing solutions for retail clients. Collaborate across teams to deliver impactful campaigns and ensure c...

Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...

Champion growth by leading a dynamic sales team, driving strategy, and securing complex enterprise deals to elevate company performance across diverse sectors. Inspire excellence and innovation in a f...

Discover growth by leading integrated marketing strategies for regional programs and partnerships. Oversee a team while aligning initiatives with business priorities to maximize pipeline impact and cr...

Champion quality excellence by leading product and commercial quality for Skin Health. Drive strategy, enhance compliance, and foster cross-functional partnerships while ensuring robust quality system...

Engage in dynamic multi-channel retention strategies to enhance customer experiences. Analyze and optimize CRM programs, focusing on email and SMS campaigns to drive sales, foster loyalty, and maximiz...

Lead the charge in demand generation strategy, directing acquisition efforts to convert prospects into customers. Collaborate cross-functionally to optimize multi-channel programs, drive strategic ini...

Drive customer success by leading a team of Account Managers to exceed retention targets and foster growth opportunities. Collaborate closely with stakeholders to ensure client value and improve produ...

Elevate the project management landscape by leading the PMO, coaching teams, and ensuring projects align with strategic objectives. Drive excellence in governance, resource allocation, and continuous...

Lead and inspire a design team to create efficient, user-centric tools for customer service agents, driving impactful strategies and overseeing a design system that enhances agent interactions in real...

Transform the guest experience by leading daily operations at a dynamic venue. Manage a diverse team of 100+, ensuring exceptional financial performance and a collaborative environment, while upholdin...

Transform client engagements by leading AI and digital engineering initiatives. Drive market thought leadership, foster team growth, and shape innovative solutions while collaborating closely with sta...

Elevate sales performance by leading and developing an Account Executive team, driving regional pipeline, and implementing scalable sales systems while fostering a collaborative culture across the Ame...

Empower the Learning team to enhance client adoption through strategic content management, coaching, and collaborative release planning. Lead internal training initiatives while reporting directly to...

Pioneer in search strategy, driving optimization across paid, organic, and AI channels. This role collaborates with cross-functional teams to enhance visibility, engagement, and customer acquisition t...

Engage as a transformative leader in media activation, shaping strategic vision and execution across multi-channel frameworks while driving sustainable growth and nurturing high-performing teams in a...

Lead the charge in enhancing customer interactions by guiding a team of data scientists to analyze support operations. Define success metrics, improve resolution processes, and partner with cross-func...

Innovate and lead the strategic vision for AI-driven sales and service workflows. Drive cross-functional collaboration to optimize customer journeys and enhance decision-making through advanced AI sys...

Optimize PR strategies across multiple B2B tech accounts, manage teams, and drive client success. Lead media outreach, develop strong relationships, and mentor team members while ensuring proactive co...

Champion growth by driving performance and retention marketing strategies that unify customer acquisition and lifecycle management, focusing on data-driven insights and team leadership to achieve sust...

Engage in a pivotal leadership role, focusing on customer satisfaction, team development, and operational excellence while driving growth and retention for key accounts across multiple markets...

Lead strategic initiatives to drive growth and retention across key customer accounts, managing relationships and complex negotiations to increase revenue by $2 million annually while maintaining a st...

Optimize user experiences by leading strategic product initiatives in digital media. Collaborate with cross-functional teams to innovate and drive metrics-driven decisions that enhance engagement acro...