Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$150K - $180K *

Lead and scale our enterprise customer success function, ensuring complex customers achieve rapid value and long-term success through effective onboarding, relationship building, and team mentorship i...

Austin, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$136K - $160K *

Unlock potential by driving strategic partnerships with enterprise clients, leveraging your expertise in AdTech and consultative sales to navigate complex sales cycles and deliver impactful solutions...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$136K - $160K *

Engage with strategic enterprise accounts to drive growth and foster partnerships. Leverage expertise in AdTech and consultative sales to navigate complex cycles, aligning solutions with client object...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Champion exceptional customer experiences by leading a dynamic team, optimizing workflows, and ensuring compliance with industry regulations while fostering professional growth and accountability...

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Accelerate enterprise customer success by leading the team, ensuring optimal onboarding, and fostering strong executive relationships. Drive operational excellence and mentor talent to achieve top-tie...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$211K - $373K *

Innovate the consumer experience by leading product strategy and execution. Drive a high-performing team to enhance onboarding and insurance purchasing while aligning with cross-functional partners to...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Transform product strategy and execution in a dynamic environment. Lead a talented team to innovate and enhance user experiences across Banking and FinTech sectors, driving growth and aligning with bu...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in building customer trust through security engagement, ensuring clear communication of security practices and architecture. Collaborate with cross-functional teams to enhance customer...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $150K *

Unlock your potential by leading the operational backbone of a new Customer Experience Center. Drive launch readiness, manage vendor relationships, and ensure seamless program execution to deliver exc...

Waukesha, WIRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $150K *

Accelerate progress at a flagship Customer Experience Center by managing operations, vendor relations, and program execution. Drive launch readiness and deliver exceptional experiences, scaling from 1...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$135K - $160K *

Empower pharmaceutical advertising success by driving new business, managing strategic accounts, and collaborating across teams to deliver impactful campaigns. Own the sales cycle and foster relations...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $167K *

Innovate the future of sales technology by leading product development and execution. Collaborate with cross-functional teams to enhance user experience, drive efficiency, and support client retention...

Today

  •   11 - 15 years exp.  •   Business Services

$125K - $150K *

Shape impactful strategies as a senior leader in complex defense engagements, guiding teams to deliver high-quality results while fostering trusted relationships with senior clients and navigating amb...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$229K - $267K *

Optimize consumer acquisition strategies to drive growth and innovation across multiple channels. Lead a high-performing team, manage budgets, and define future goals while ensuring effective executio...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $125K *

Optimize member engagement by owning lifecycle marketing strategies, building multi-channel programs, and utilizing data analytics to enhance activation and retention. Collaborate cross-functionally t...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Drive growth and scale by leading customer engagement and solution implementation in the Banking and Financial Services sector. Identify opportunities, nurture relationships, and exceed revenue target...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$113K - $130K *

Drive integrated communications strategies for a leading tech client, overseeing media relations, storytelling, and account operations while mentoring a high-performing team and fostering agency growt...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$161K - $269K *

Lead the charge in transforming data-driven decision-making across a global organization by developing and executing a comprehensive BI strategy, fostering cross-functional partnerships, and advancing...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$161K - $269K *

Lead the charge in transforming business intelligence strategies into actionable insights. Collaborate with cross-functional teams to enhance data-driven decision-making and drive measurable business...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by leading enterprise data, analytics, and AI initiatives. Drive strategy, governance, and integration while managing a growing team to enhance data capabilities and foster responsibl...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $256K *

Champion a world-class customer experience by leading a dynamic team focused on AI workload adoption, engagement strategies, and customer success. Collaborate across functions to ensure meaningful val...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $256K *

Champion customer success and engagement strategies for a leading platform. You'll enhance user experience, orchestrate recovery strategies, and lead a dedicated team to ensure technical excellence ac...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Engage with electric utilities, driving complex software deployments and enhancing customer success. Lead a team, act as a trusted advisor, and optimize operational workflows to deliver measurable bus...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$85K *

Unlock potential by leading client growth strategies and account management. Drive revenue expansion, foster trusted relationships, and guide multidisciplinary teams to deliver innovative solutions th...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$155K - $195K *

Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.