Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.
A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.
Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.
Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.
Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.
$150K - $180K *
Lead and scale our enterprise customer success function, ensuring complex customers achieve rapid value and long-term success through effective onboarding, relationship building, and team mentorship i...
3 weeks ago
Sales Director, Strategic Accounts
$136K - $160K *
Unlock potential by driving strategic partnerships with enterprise clients, leveraging your expertise in AdTech and consultative sales to navigate complex sales cycles and deliver impactful solutions...
1 week ago
Sales Director, Strategic Accounts
$136K - $160K *
Engage with strategic enterprise accounts to drive growth and foster partnerships. Leverage expertise in AdTech and consultative sales to navigate complex cycles, aligning solutions with client object...
1 week ago
Director of Customer Experience
$90K - $130K *
Champion exceptional customer experiences by leading a dynamic team, optimizing workflows, and ensuring compliance with industry regulations while fostering professional growth and accountability...
Today
$150K - $180K *
Accelerate enterprise customer success by leading the team, ensuring optimal onboarding, and fostering strong executive relationships. Drive operational excellence and mentor talent to achieve top-tie...
Reposted 3 weeks ago
Sr. Director, Product Management, Consumer
$211K - $373K *
Innovate the consumer experience by leading product strategy and execution. Drive a high-performing team to enhance onboarding and insurance purchasing while aligning with cross-functional partners to...
4 weeks ago
$150K - $180K *
Transform product strategy and execution in a dynamic environment. Lead a talented team to innovate and enhance user experiences across Banking and FinTech sectors, driving growth and aligning with bu...
1 week ago
$150K - $180K *
Lead the charge in building customer trust through security engagement, ensuring clear communication of security practices and architecture. Collaborate with cross-functional teams to enhance customer...
3 weeks ago
Global Program Manager, Customer Experience Center
$100K - $150K *
Unlock your potential by leading the operational backbone of a new Customer Experience Center. Drive launch readiness, manage vendor relationships, and ensure seamless program execution to deliver exc...
3 days ago
Global Program Manager, Customer Experience Center
$100K - $150K *
Accelerate progress at a flagship Customer Experience Center by managing operations, vendor relations, and program execution. Drive launch readiness and deliver exceptional experiences, scaling from 1...
3 days ago
Sales Director / Account Executive
$135K - $160K *
Empower pharmaceutical advertising success by driving new business, managing strategic accounts, and collaborating across teams to deliver impactful campaigns. Own the sales cycle and foster relations...
1 week ago
Director, Digital Product Management
$120K - $167K *
Innovate the future of sales technology by leading product development and execution. Collaborate with cross-functional teams to enhance user experience, drive efficiency, and support client retention...
Today
Engagement Lead - Consulting Director, B1
$125K - $150K *
Shape impactful strategies as a senior leader in complex defense engagements, guiding teams to deliver high-quality results while fostering trusted relationships with senior clients and navigating amb...
2 days ago
Director, Consumer Acquisition
$229K - $267K *
Optimize consumer acquisition strategies to drive growth and innovation across multiple channels. Lead a high-performing team, manage budgets, and define future goals while ensuring effective executio...
3 weeks ago
$100K - $125K *
Optimize member engagement by owning lifecycle marketing strategies, building multi-channel programs, and utilizing data analytics to enhance activation and retention. Collaborate cross-functionally t...
4 weeks ago
Sales Director - Banking/Financial Services/Insurance
$150K - $180K *
Drive growth and scale by leading customer engagement and solution implementation in the Banking and Financial Services sector. Identify opportunities, nurture relationships, and exceed revenue target...
3 weeks ago
$113K - $130K *
Drive integrated communications strategies for a leading tech client, overseeing media relations, storytelling, and account operations while mentoring a high-performing team and fostering agency growt...
2 weeks ago
Director, Business Intelligence
$161K - $269K *
Lead the charge in transforming data-driven decision-making across a global organization by developing and executing a comprehensive BI strategy, fostering cross-functional partnerships, and advancing...
3 weeks ago
Director, Business Intelligence
$161K - $269K *
Lead the charge in transforming business intelligence strategies into actionable insights. Collaborate with cross-functional teams to enhance data-driven decision-making and drive measurable business...
3 weeks ago
Director - Data, Analytics & AI
$150K - $180K *
Unlock potential by leading enterprise data, analytics, and AI initiatives. Drive strategy, governance, and integration while managing a growing team to enhance data capabilities and foster responsibl...
4 weeks ago
Director Customer Experience and Engagement
$170K - $256K *
Champion a world-class customer experience by leading a dynamic team focused on AI workload adoption, engagement strategies, and customer success. Collaborate across functions to ensure meaningful val...
Reposted 2 weeks ago
Director Customer Experience and Engagement
$170K - $256K *
Champion customer success and engagement strategies for a leading platform. You'll enhance user experience, orchestrate recovery strategies, and lead a dedicated team to ensure technical excellence ac...
Reposted 2 weeks ago
$150K - $180K *
Engage with electric utilities, driving complex software deployments and enhancing customer success. Lead a team, act as a trusted advisor, and optimize operational workflows to deliver measurable bus...
Reposted 6 days ago
$85K *
Unlock potential by leading client growth strategies and account management. Drive revenue expansion, foster trusted relationships, and guide multidisciplinary teams to deliver innovative solutions th...
3 weeks ago
Senior Director, Customer Support
$155K - $195K *
Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...
1 week ago
What does a Director of Customer Engagement do?
A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.
What qualifications are common for Director, Customer Engagement jobs?
Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.
What industries hire Directors of Customer Engagement?
Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.
How much do Director, Customer Engagement jobs pay?
Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.
Where can I find Director, Customer Engagement jobs paying $100K or more?
Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.