Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$160K - $170K *

Engage data-driven strategies to enhance customer journey and lifecycle, driving subscription growth through onboarding, retention, and personalized experiences within a trusted news organization...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$130K - $180K *

Shape the future of demand generation by leading integrated campaigns, building marketing systems, and architecting growth strategies across commercial and federal environments. Drive measurable outco...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $175K *

Empower partner success by managing relationships with strategic partners. Drive operational excellence across product, data, and finance to deliver measurable value and foster growth. Build trust and...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Transform demand generation by architecting robust systems and campaigns to convert attention into qualified pipeline, while leading a team focused on dual-use strategies across commercial and federal...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Drive the creative strategy for performance marketing, leading a team to produce impactful campaigns. Collaborate cross-functionally to transform insights into results-driven creative, ensuring scalab...

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Lead the charge in crafting and executing impactful North America marketing campaigns while driving growth and alignment across teams in this strategic, results-oriented role...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $150K *

Join a team that's building a dealer network from the ground up. Drive sales growth, establish market presence, and lead a dynamic team while shaping the future of the brand in North America. A hands...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$135K - $200K *

Champion growth by driving B2B enterprise sales, expanding relationships, and closing multi-million dollar deals in a fast-paced environment. Engage with C-suite executives to develop tailored solutio...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $300K *

Manage and drive the comprehensive product strategy for innovative AI platforms, integrating hardware and software offerings. Collaborate cross-functionally to elevate customer experiences and address...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Oversee service delivery operations, ensuring optimal performance through effective leadership, workforce management, and continuous improvement strategies, while enhancing customer satisfaction and o...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $150K *

Lead the development of strategic marketing plans, guiding clients through best practices and insightful analytics to achieve their objectives while managing a team and budget effectively...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $165K *

Lead the charge in developing audience-first media strategies for healthcare clients, guiding integrated planning and investment strategies to achieve impactful business outcomes while fostering team...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $130K *

Unlock potential by providing strategic leadership in interactive marketing, guiding clients through effective, data-driven strategies. Cultivate relationships and drive results through collaboration...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$164K - $285K *

Drive the technical narrative for a leading enterprise software solution, crafting impactful keynotes and demos that shape industry understanding of agentic AI and integration. Collaborate cross-funct...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Lead the development and execution of content and brand strategies that drive business growth. Collaborate with cross-functional teams, mentor talent, and optimize brand messaging across multiple chan...

1 week ago

  •   8 - 10 years exp.  •   Media

$239K - $323K *

Lead the charge in shaping AWS's networking capabilities by defining strategy, fostering innovation, and driving cross-functional alignment to deliver secure, scalable services that power critical app...

Reposted today

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$104K - $130K *

Create and optimize a transformative visitor experience strategy that fosters engagement, aligns with enrollment goals, and showcases the institution's strengths while managing a team of ambassadors a...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Take ownership of complex life sciences engagements, driving success from initial scoping through delivery. Collaborate with cross-functional teams to ensure alignment with customer goals, building lo...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$180K - $283K *

Empower and elevate our account management strategy to maximize retention and drive growth. Spearhead team performance, implement best practices, and analyze data to unlock insights, fostering strong...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$161K - $269K *

Transform your career by leading a Solutions Consulting team to optimize customer experiences and driving innovative solutions. Collaborate with cross-functional teams to align product development wit...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Join a team that's enhancing productivity and driving innovation by leveraging AI-driven solutions for managed services. Collaborate across functions to design, implement, and support applications, op...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $180K *

Engage with major retailers by driving revenue growth in North America. Establish strategic partnerships, manage sales strategies, and ensure alignment across functions to enhance retail media operati...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Lead the charge in maximizing sales revenues through strategic oversight of enterprise communications and mentoring a dynamic sales team to achieve corporate targets consistently...

Today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$130K - $180K *

Lead the charge in innovative customer and trust operations, building a world-class function that enhances user experience, trust, and safety, while driving collaboration across teams to translate cus...

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.