Director, Customer Engagement Jobs in Chicago, IL

Unlock your potential as a strategic leader driving customer support excellence. Own high-impact programs, optimize processes, and collaborate with cross-functional teams to enhance customer experienc...

Empower cross-functional teams to drive the Future of Medicine initiatives, ensuring scalable processes and compliance while enhancing patient safety and experience through strategic planning and exec...

Lead the charge in product strategy and execution for Driver and Rider applications, ensuring a seamless user experience across mobile and web platforms while collaborating closely with engineering an...

Shape the future of cybersecurity by designing secure architectures and leading initiatives to protect systems and infrastructure. Drive improvements in security posture while collaborating with teams...

Transform commercial strategy into actionable plans, ensuring alignment across teams and driving measurable outcomes. Lead cross-functional coordination, manage governance processes, and communicate p...

Drive regional website strategy for multiple international markets. Collaborate cross-functionally to enhance user experience, support AEO/SEO initiatives, and manage web performance metrics. Lead exp...

Drive change management initiatives that enhance employee engagement and operational efficiency. Collaborate across teams to ensure successful adoption of technology and policy changes, while providin...

Champion global physical security and resiliency initiatives by providing strategic leadership to enhance safety for employees and assets while driving compliance across all company operations and thi...

Transform operational performance as a key strategic partner. Drive improvements, ensure consistency, and enhance customer satisfaction across multiple locations while leading high-impact initiatives...

Champion operational excellence and drive performance improvements across regions. Collaborate with leaders to enhance service standards, boost customer satisfaction, and foster a culture of accountab...

Accelerate progress at a dynamic organization by leading full-cycle recruiting for contact center and field operations. Collaborate with leadership on workforce planning and build diverse talent pipel...

Join a team that's redefining business strategy by crafting innovative, industry-specific solutions for enterprise clients. Drive transformation and deliver exceptional value through collaboration and...

Lead the execution of complex client programs, ensuring timely delivery and budget adherence. Collaborate with cross-functional teams to drive accountability and clarity, while proactively managing ri...

Join a dynamic team to oversee client onboarding and servicing, ensuring requirements are met and delivered on time. Drive process improvements, foster stakeholder relationships, and lead cross-functi...

Shape the future of AI by discovering and prioritizing use cases, defining requirements, and managing a portfolio that drives impactful projects. Collaborate with teams to ensure deliverables align wi...

Drive product strategy and outcomes in a senior role, focusing on educational equity and data-driven impact. Collaborate with cross-functional teams to shape product direction, prioritize initiatives...

Drive customer success by optimizing technical adoption of the AIOps platform, ensuring enterprise clients achieve measurable outcomes through strategic partnerships and expert guidance in incident ma...

Unlock potential by leading global integrated campaigns that drive pipeline and revenue. As a player-coach, you'll manage a high-performing team while executing multi-channel strategies that align wit...

Transform security operations by leading a dynamic Product Security team. Drive risk-based strategies, empower engineering teams, and enhance security posture through automation and collaboration. Sha...

Shape the future of AI Services by owning product strategy and execution. Collaborate with engineering teams to define agentic capabilities, drive tool strategies, and establish AI quality standards t...

Lead the charge in shaping AclaraOS, our SaaS platform, driving product strategy, market discovery, and cross-functional collaboration to enhance client operations and deliver measurable outcomes in r...

Transform sales training and enablement by developing innovative strategies and AI tools to enhance agent performance, optimize customer interactions, and drive measurable improvements across direct-t...

Transform customer success by leading a high-performing team, shaping strategy, and driving impactful initiatives across the Marketing Cloud. Collaborate with stakeholders to enhance operational effic...

Lead execution across digital initiatives, driving innovation and collaboration to enhance member and broker experiences. Partner with teams to translate strategic priorities into actionable plans, en...

Lead the evolution of our CMS and AI web strategy, driving product vision and execution for public sector clients. Collaborate with cross-functional teams to deliver innovative, customer-focused solut...