Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$100K - $135K *

Elevate your career by designing and testing solid rocket motors for interceptor platforms. Collaborate with cross-functional teams and gain hands-on experience from design to static fire, while contr...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$173K - $193K *

Lead the charge in spacecraft subsystem design, from concept to flight. Collaborate across disciplines to ensure timely delivery and integration, while mentoring junior engineers and driving innovativ...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$95K - $115K *

Grow your career with a dynamic team focused on enhancing welding processes across complex reactor systems, ensuring high quality and compliance at every stage from design to production. Be part of pi...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$137K - $237K *

Tackle complex electrical power engineering challenges to enhance refinery operations. Collaborate with a skilled team to design, install, and maintain critical systems, ensuring safety and reliabilit...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$116K - $175K *

Empower your career by leading advanced electrical engineering designs for energy and infrastructure projects. Collaborate across disciplines to deliver innovative, code-compliant solutions that enhan...

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$132K - $175K *

Join a dynamic team to drive innovative manufacturing solutions for advanced defense hardware. Take ownership of the manufacturing value chain, develop tooling, and collaborate with engineers to optim...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$129K - $171K *

Champion production excellence by swiftly troubleshooting and resolving in-line issues, ensuring seamless operations on the imaging production floor while driving continuous improvement and collaborat...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Unlock your potential as you guide the design of HVAC and plumbing systems for advanced facilities. Collaborate with teams to ensure the delivery of high-quality engineering solutions while managing p...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$102K - $135K *

Pioneer innovative mechanical solutions through design, analysis, and testing. Collaborate with cross-functional teams to fabricate and integrate critical systems, enhancing product efficiency and eff...

1 month ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$116K - $175K *

Innovate electrical engineering solutions for energy and infrastructure projects, leading design and coordination efforts. Ensure compliance and efficiency while tackling complex challenges in healthc...

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$88K - $105K *

Engineer innovative SMT manufacturing processes to enhance automotive lighting production. Collaborate with teams to optimize quality, cost, and delivery while driving continuous improvement initiativ...

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$139K - $258K *

Transform project execution by leading engineering initiatives, ensuring technical accuracy, and mentoring teams. Drive competitiveness through quality service delivery and effective oversight in a dy...

2 weeks ago

  •   15+ years exp.  •   Real Estate & Construction

$80K - $95K *

Unlock potential by leading electrical design for water infrastructure projects. Collaborate with multidisciplinary teams to ensure reliable water systems, from concept through construction, while mai...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Join our team to empower communities by designing innovative electrical solutions for water infrastructure projects. Collaborate with multidisciplinary teams to ensure reliable and resilient systems f...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$85K - $125K *

Unlock potential by leading the design of innovative HVAC and plumbing systems for diverse commercial projects, ensuring quality, compliance, and mentorship while driving technical excellence and coll...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Design innovative air distribution systems, manage project objectives, and ensure quality in mechanical engineering. Collaborate with multi-discipline teams to enhance project delivery, optimize effic...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Explore your engineering expertise in designing custom instrumentation and systems. Collaborate on international projects, applying advanced knowledge in electronics, programming, and circuit design t...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive your career with a leading firm focused on energy optimization projects for commercial facilities, engaging with teams and clients to enhance efficiency and reduce costs in complex central plant...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Transform corrosion prevention for Navy assets by leading R&D initiatives, ensuring technical integrity, and driving innovative solutions in corrosion science and engineering to enhance fleet performa...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive innovative corrosion prevention strategies as a technical leader in R&D, overseeing complex projects that enhance Navy maritime assets through advanced modeling, testing, and technology transiti...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Lead the design and standardization of materials management processes across the enterprise. Collaborate with teams to ensure alignment of physical material flow with ERP/WMS systems, while developing...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Inspire innovation by serving as a senior geotechnical engineer, managing diverse projects across military, civil, and hazardous waste programs to ensure safe and efficient designs and analyses in a c...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Elevate operations by optimizing heap leach performance and ensuring safety compliance. Collaborate with mining teams to meet production targets while managing costs and inventory effectively. Drive m...

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $100K *

Contribute to engineered solutions enhancing equipment reliability and facilities improvements. Collaborate with production to optimize processes, develop maintenance plans, and manage projects for im...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Engineer innovative mechanical systems from concept to production. Collaborate with teams to create detailed 3D models and manufacturing drawings, ensuring high-quality product delivery while consider...

1 week ago

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.