Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$102K - $135K *
Pioneer innovative mechanical solutions through design, analysis, and testing. Collaborate with cross-functional teams to fabricate and integrate critical systems, enhancing product efficiency and eff...
1 month ago
$116K - $175K *
Innovate electrical engineering solutions for energy and infrastructure projects, leading design and coordination efforts. Ensure compliance and efficiency while tackling complex challenges in healthc...
4 days ago
$88K - $105K *
Engineer innovative SMT manufacturing processes to enhance automotive lighting production. Collaborate with teams to optimize quality, cost, and delivery while driving continuous improvement initiativ...
3 days ago
Senior Mechanical Design Engineer 1
$139K - $258K *
Transform project execution by leading engineering initiatives, ensuring technical accuracy, and mentoring teams. Drive competitiveness through quality service delivery and effective oversight in a dy...
2 weeks ago
$80K - $95K *
Unlock potential by leading electrical design for water infrastructure projects. Collaborate with multidisciplinary teams to ensure reliable water systems, from concept through construction, while mai...
1 week ago
$80K - $95K *
Join our team to empower communities by designing innovative electrical solutions for water infrastructure projects. Collaborate with multidisciplinary teams to ensure reliable and resilient systems f...
1 week ago
$85K - $125K *
Unlock potential by leading the design of innovative HVAC and plumbing systems for diverse commercial projects, ensuring quality, compliance, and mentorship while driving technical excellence and coll...
2 weeks ago
$80K - $95K *
Design innovative air distribution systems, manage project objectives, and ensure quality in mechanical engineering. Collaborate with multi-discipline teams to enhance project delivery, optimize effic...
Reposted 4 days ago
$80K - $95K *
Explore your engineering expertise in designing custom instrumentation and systems. Collaborate on international projects, applying advanced knowledge in electronics, programming, and circuit design t...
2 weeks ago
$110K - $130K *
Drive your career with a leading firm focused on energy optimization projects for commercial facilities, engaging with teams and clients to enhance efficiency and reduce costs in complex central plant...
Reposted 2 weeks ago
$95K - $115K *
Transform corrosion prevention for Navy assets by leading R&D initiatives, ensuring technical integrity, and driving innovative solutions in corrosion science and engineering to enhance fleet performa...
4 days ago
$110K - $130K *
Drive innovative corrosion prevention strategies as a technical leader in R&D, overseeing complex projects that enhance Navy maritime assets through advanced modeling, testing, and technology transiti...
4 days ago
Materials Systems & Process Manager
$95K - $115K *
Lead the design and standardization of materials management processes across the enterprise. Collaborate with teams to ensure alignment of physical material flow with ERP/WMS systems, while developing...
4 days ago
$80K - $95K *
Inspire innovation by serving as a senior geotechnical engineer, managing diverse projects across military, civil, and hazardous waste programs to ensure safe and efficient designs and analyses in a c...
4 weeks ago
$95K - $115K *
Elevate operations by optimizing heap leach performance and ensuring safety compliance. Collaborate with mining teams to meet production targets while managing costs and inventory effectively. Drive m...
3 days ago
$88K - $105K *
Champion engineering excellence by leading complex civil projects, managing client relationships, and driving business development initiatives. Leverage your expertise to innovate solutions and mentor...
1 month ago
Electrical Engineer (Manufacturing)
$80K - $95K *
Develop and implement innovative electrical systems for manufacturing, ensuring compliance and efficiency. Collaborate with cross-functional teams to enhance operations and drive continuous improvemen...
Today
$92K - $110K *
Join our team as a Senior Tooling Engineer to enhance tooling processes and lead innovative projects. You will oversee tooling build timelines and implement best practices while ensuring high-quality...
Reposted 3 days ago
$80K - $100K *
Contribute to engineered solutions enhancing equipment reliability and facilities improvements. Collaborate with production to optimize processes, develop maintenance plans, and manage projects for im...
1 week ago
$80K - $95K *
Engineer innovative mechanical systems from concept to production. Collaborate with teams to create detailed 3D models and manufacturing drawings, ensuring high-quality product delivery while consider...
1 week ago
$73K - $120K *
Champion the optimization of manufacturing processes in advanced satellite communications, driving efficiency and quality through innovative design and strategic planning while ensuring a seamless tra...
Reposted 4 weeks ago
$113K - $156K *
Lead the design and development of advanced mechanical systems in a dynamic environment. Collaborate with cross-functional teams, mentor junior engineers, and manage multiple projects to deliver innov...
2 days ago
Civil Engineering Group Manager
$140K - $180K *
Lead the charge in delivering innovative civil engineering solutions while managing a dynamic team. Oversee project execution and mentor engineers to ensure high-quality results in land and site devel...
Yesterday
Civil Engineering Group Manager
$140K - $180K *
Lead the charge in delivering innovative civil engineering solutions while managing project teams and ensuring high-quality results in site and land development across the Midwest. Drive efficiency an...
Yesterday
Civil Engineering Group Manager
$140K - $180K *
Lead a dynamic civil engineering team, driving innovative site and land development projects across the Midwest. Oversee project execution, mentor engineers, and ensure high-quality results while fost...
Yesterday
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.