Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$119K - $185K *

Join our team to execute innovative Process Systems designs, leading complex projects and mentoring junior engineers. Collaborate with cross-functional teams to deliver high-quality engineering soluti...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Deliver innovative civil/structural engineering solutions for ports and marine projects, collaborating with multidisciplinary teams to ensure high-quality design and construction support throughout al...

Burnaby, BCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive innovation by leading complex mechanical engineering projects, ensuring technical excellence and mentoring teams. Collaborate across disciplines to deliver high-performance solutions in mission...

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Reimagine engineering excellence by leading a dynamic team in delivering high-quality process design solutions. Drive project success through effective supervision, technical expertise, and strategic...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$88K - $105K *

Join a team that's dedicated to enhancing manufacturing processes through hands-on engineering. Collaborate with production teams to troubleshoot, implement improvements, and drive efficiency in a dyn...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Unlock automation potential by leading projects from concept to execution, enhancing production efficiency through innovative solutions and hands-on troubleshooting in a dynamic manufacturing environm...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $100K *

Develop structural designs for diverse projects, collaborating with cross-functional teams to ensure compliance with regulations and client needs, while producing accurate engineering documentation an...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Elevate your career as you lead process engineering efforts, ensuring quality deliverables while collaborating with clients and teams. Drive business development and tackle complex challenges in a dyn...

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Join a team that's dedicated to optimizing manufacturing processes and driving continuous improvement initiatives. Leverage your engineering expertise to enhance safety, quality, and operational perfo...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$64K - $95K *

Empower project success by coordinating engineering efforts across multiple workstreams. Drive visibility, track deliverables, and resolve issues to ensure timely project execution while supporting te...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$64K - $95K *

Lead the execution of engineering projects by coordinating activities, tracking progress, and resolving issues. Collaborate with technical teams to ensure project commitments are met while developing...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Accelerate your career by shaping innovative workflows and AI-driven experiences. Join a dynamic team where ownership, speed, and user-focused product development are paramount. Contribute across the...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $87K *

Contribute to innovative machinery design and analysis, collaborating with a skilled engineering team. This role offers mentorship opportunities and the chance to work on diverse projects, enhancing y...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $175K *

Engineer innovative structural solutions for high-voltage substations. Lead critical infrastructure projects, ensuring reliability and sustainability while mentoring junior engineers and driving profe...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $160K *

Join a team that's driving mechanical engineering excellence across capital projects. Oversee technical assurance and collaborate with contractors to optimize designs, ensuring project success from ea...

Toronto, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Unlock potential by leading materials development and research projects. Drive innovation through collaboration, experimental analysis, and process improvement, while ensuring safe work practices and...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$81K - $93K *

Unlock potential by contributing to innovative bridge and transportation design projects. Collaborate with teams to deliver high-quality engineering solutions while gaining hands-on experience in stru...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Optimize chemical processes and equipment to enhance manufacturing efficiency while driving R&D and production support through testing and problem-solving. Lead the development of cost-effective formu...

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$101K - $152K *

Join a team that's dedicated to designing innovative electrical systems for energy and infrastructure projects. Collaborate with multidisciplinary teams to deliver efficient, code-compliant solutions...

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Transform your career by leading wafer level molding and underfill processes for advanced semiconductor packages. Drive material selection, process optimization, and cross-functional collaboration to...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize wafer level molding and underfill processes for advanced semiconductor packages. Collaborate across teams to ensure material selection, reliability, and integration from development to high-v...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining semiconductor packaging by leading wafer level molding and underfill process development. Drive innovation in material selection, process optimization, and cross-function...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $250K *

Join a team that's redefining product engineering. Own high-impact features, ship daily, and rapidly iterate on user feedback in a fast-paced environment, utilizing cutting-edge AI tools to maximize p...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Engage in transformative civil engineering, leveraging expertise to enhance automated design capabilities. Create innovative solutions for large-scale capital projects, fostering a new standard for en...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$107K - $160K *

Elevate experimental operations by executing SOPs, conducting materials testing, and designing innovative setups. Collaborate with multidisciplinary teams to enhance salt chemistry control and ensure...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.