Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Mechanical Engineer - Infrastructure
$95K - $115K *
Join a team that shapes the future of innovative mechanical systems by owning the design and implementation of HVAC, plumbing, and piping standards that drive groundbreaking industrial projects and en...
Reposted 4 weeks ago
$100K - $120K *
Engage as the civil technical lead on-site for a major power project, ensuring compliance with specifications, addressing technical queries, and managing civil documentation. Collaborate closely with...
2 weeks ago
$78K - $101K *
Contribute to process improvements and technical leadership in manufacturing. Drive safety initiatives, enhance equipment efficiency, and optimize product quality while coaching operators and technici...
Reposted 2 days ago
$78K - $101K *
Drive process improvements and technical leadership in manufacturing, enhancing productivity, quality, and safety. Collaborate with teams to implement best practices and optimize equipment efficiency...
Reposted 2 days ago
$95K - $115K *
Drive safety and operational excellence in a dynamic manufacturing environment. Lead cross-functional teams to enhance process safety, optimize operations, and implement industry best practices that e...
Reposted today
Senior Mechanical Design Engineer (Structures & Thermal Protection Integration)
$110K - $130K *
Drive the design and development of critical flight vehicle structures, focusing on high-temperature components and thermal protection systems. Collaborate with multidisciplinary teams to ensure perfo...
2 days ago
Senior Mechanical Design Engineer (Structures & Thermal Protection Integration)
$110K - $130K *
Unlock potential by designing critical flight vehicle structures for hypersonic systems. Collaborate with multidisciplinary teams to ensure seamless integration and performance under extreme condition...
2 days ago
$95K - $115K *
Join a team that's delivering innovative spacecraft components. In this role, you'll design, prototype, and validate mechanical systems under tight deadlines while ensuring reliability and functionali...
4 weeks ago
$110K - $135K *
Innovate within the Mechanical Engineering field by leading diverse water resource projects. Engage in design, analysis, and collaboration with teams to deliver impactful solutions from concept to fin...
4 weeks ago
$85K - $102K *
Unlock your potential as a technical expert overseeing complex geotechnical projects. Drive innovative solutions in a dynamic environment, ensuring high-quality deliverables while fostering community...
Today
$94K - $120K *
Innovate compliance strategies and environmental practices at our mill, ensuring adherence to regulations, permitting processes, and sustainability initiatives while fostering community awareness and...
Reposted 2 weeks ago
$95K - $167K *
Lead innovative structural design projects, ensuring compliance and quality while mentoring junior engineers and collaborating with clients to deliver exceptional solutions across various complexities...
Today
Mechanical Research and Development Engineer
$105K - $200K *
Unlock your potential as a Mechanical Engineer, designing and testing innovative undersea communication systems. Collaborate with a dynamic team to solve complex engineering challenges and contribute...
1 week ago
Mechanical Research and Development Engineer
$105K - $200K *
Collaborate to design, analyze, and test mechanical systems for undersea applications, tackling complex communication challenges. Engage with diverse teams to innovate solutions and support field test...
1 week ago
$95K - $115K *
Join a team that's shaping the future of structural engineering by leading innovative projects, mentoring junior staff, and ensuring compliance with the latest codes and standards while driving effici...
1 week ago
Senior Mechanical and Process Engineer
$110K - $130K *
Empower project success by leading mechanical design and evaluation efforts. Conduct field investigations, develop innovative solutions, and mentor engineering personnel to meet complex project requir...
3 days ago
$110K - $130K *
Optimize process engineering for major capital projects, ensuring safety, quality, and efficiency in pharmaceutical manufacturing. Collaborate with cross-functional teams to enhance performance and dr...
1 week ago
Staff Mechanical Engineer, Advanced Product Development
$120K - $145K *
Take ownership of mechanical design for next-gen energy storage systems, focusing on thermal, fluid, and structural subsystems. Collaborate with cross-functional teams to drive innovative solutions an...
Reposted 3 days ago
Sr Advanced R&D Engineer/Scientist
$146K - $183K *
Unlock potential by driving innovation in advanced materials through data analysis, machine learning, and collaboration with scientists and engineers to enhance aerospace safety and efficiency in a dy...
1 week ago
Sr Advanced R&D Engineer/Scientist
$146K - $183K *
Pioneer advanced research initiatives by developing innovative technologies and statistical models to enhance aerospace safety and efficiency. Collaborate with cross-functional teams to transform data...
1 week ago
Manufacturing Facilities Engineer
$134K - $193K *
Lead the maintenance and improvement of production facilities, ensuring compliance with safety regulations and optimizing operational efficiency through strategic planning and vendor management...
3 days ago
$130K - $190K *
Elevate your career by leading complex structural projects, providing innovative engineering solutions, and mentoring a dynamic team while ensuring quality and safety in a collaborative environment...
Today
$130K - $190K *
Lead the charge in delivering innovative structural engineering solutions for complex projects. Collaborate with clients and teams to ensure quality, safety, and sustainability while mentoring staff a...
Today
$95K - $135K *
Unlock potential by managing geotechnical projects, conducting investigations, and collaborating with teams to deliver effective engineering solutions while ensuring compliance with industry standards...
Yesterday
$80K - $95K *
Shape the future of fuel technology by leading product design and documentation for LNG and H2 vehicle systems. Collaborate with interdepartmental teams to ensure manufacturability and compliance whil...
Reposted 1 week ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.