Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$189K - $231K *

Drive innovative benefits and wellbeing strategies by leveraging data analytics and AI. Lead a high-performing team, manage vendor relationships, and enhance associate experiences while ensuring compl...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Drive strategic asset management initiatives, overseeing financial performance and operational excellence. Lead a dedicated team to enhance portfolio value while ensuring investor accountability and e...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$136K - $242K *

Champion the development and execution of a comprehensive Change Management strategy, collaborating with cross-functional teams to ensure successful transitions and stakeholder engagement throughout t...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$136K - $242K *

Grow your career with a leadership role in Change Management, driving strategy and execution across teams. Collaborate with stakeholders to ensure successful transitions and adoption of initiatives, l...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$136K - $242K *

Lead the development and execution of a comprehensive Change Management strategy, collaborating with cross-functional teams to ensure successful transitions and stakeholder engagement throughout the d...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$136K - $242K *

Shape the future of change management by leading strategic initiatives that drive successful transitions for stakeholders. Collaborate across teams to ensure effective adoption and sustainment of chan...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$136K - $242K *

Partner with us to lead and execute a comprehensive Change Management strategy, collaborating with diverse teams to ensure successful transitions and stakeholder engagement in a dynamic environment...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$170K - $220K *

Lead the charge in managing project controls, schedules, and budgets while mentoring teams and ensuring client satisfaction. This strategic role requires innovation, strong analytical skills, and expe...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Join a team that's shaping operational excellence by leading partner transitions, enhancing training programs, and driving strategic initiatives. This role offers significant impact and flexibility, e...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$170K - $220K *

Oversee project controls for complex, large-scale initiatives, ensuring accurate scheduling, budgeting, and risk management. Collaborate with diverse teams to deliver high-quality outcomes while drivi...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $220K *

Grow your career with a dynamic role overseeing project controls, budgets, and schedules. Develop strategies, lead teams, and drive innovation while building strong client relationships in a fast-pace...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $220K *

Champion project excellence by leading controls on complex initiatives, managing schedules, budgets, and risks effectively. Collaborate across teams to deliver high-quality outcomes while nurturing cl...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $175K *

Elevate investor relations by leading operations for onboarding, capital calls, and reporting. Drive efficiency and accuracy in managing investor experiences for institutional and high-net-worth clien...

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Champion growth by developing strategic initiatives to enhance market presence and drive competitive advantage. Collaborate with cross-functional teams to manage proposals and ensure alignment with fe...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$120K - $145K *

Transform project scheduling by leading a team that drives efficiency and accuracy in large-scale capital programs. Collaborate with stakeholders to ensure successful project delivery through expert s...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $200K *

Partner with us to lead high-impact healthcare media strategies, advising executives on complex issues and shaping narratives that influence public perception and policy in the pharmaceutical and biot...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead legal and risk operations, ensuring compliance and integrity across domestic and international initiatives. Collaborate with stakeholders to manage contracts, develop policies, and support govern...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Play a key role in driving customer success for enterprise accounts, ensuring seamless renewals and expansions. Lead a team while managing strategic relationships, navigating compliance, and leveragin...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Join a team that's driving business growth in Evidence Development and Safety. You'll cultivate relationships, identify opportunities, and lead initiatives to achieve sales goals while collaborating w...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$105K - $150K *

Join a team that's dedicated to enhancing property operations and tenant experiences. This hands-on role involves overseeing commercial real estate assets, managing relationships, and ensuring efficie...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Drive growth by sourcing and engaging experienced financial advisors, transforming relationships into opportunities. Own the full recruiting cycle while consistently meeting pipeline and meeting targe...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Build and execute a partner growth strategy to drive revenue through strategic alliances, managing partner relationships, and optimizing performance metrics for success in a dynamic commercial ecosyst...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Elevate growth by building a high-impact partner ecosystem that drives revenue through strategic data offerings, enhancing market reach and fostering sustainable partnerships in a dynamic commercial e...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Transform the future of global commerce by building a high-impact partner ecosystem. Drive revenue growth through strategic partnerships, innovative programs, and collaboration across teams to enhance...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.