Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$120K - $145K *

Lead the charge in client management, driving strategic solutions and team development while ensuring client satisfaction and retention across multiple accounts. Champion innovative thinking and lever...

4 days ago

  •   5 - 7 years exp.  •   Media

$90K - $132K *

Grow client success by leading cross-functional digital media strategies, leveraging data to optimize performance, and nurturing relationships with major clients to drive sustainable business impact a...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Media

$90K - $132K *

Pioneer cross-functional strategies that enhance digital marketing effectiveness for enterprise clients. Engage with senior stakeholders and drive insights-based decisions to optimize media impact bey...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Media

$90K - $132K *

Drive enterprise-level digital strategies while managing client relationships and leading cross-functional teams to achieve optimal media outcomes and business impact...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Media

$240K - $263K *

Drive the Payroll business as a DRI, ensuring revenue growth, margin success, and strategic execution across functions. Lead with ownership, influence, and financial acumen to achieve fiscal commitmen...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $115K *

Lead the charge in delivering innovative, integrated campaigns for a globally recognized brand. Collaborate with creative and strategy teams to drive exceptional work while building strong client rela...

Today

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Join a team that's driving digital transformation in healthcare. As a senior leader, you'll oversee complex digital initiatives, align stakeholders, and enhance customer experiences while managing mul...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Join a dynamic team enhancing financial decision-making through deep client engagement. Leverage your expertise to drive business growth while fostering collaborative relationships and exploring new o...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $215K *

Drive innovative brand connections through creative media, collaborating across teams to inspire culturally relevant content and experiences that resonate with audiences and elevate client objectives...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$90K - $215K *

Join a dynamic team to drive innovative brand connections through creative media. Collaborate across functions to inspire culturally relevant content and experiences, leveraging insights and strategic...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$200K - $220K *

Lead strategic initiatives across diverse healthcare portfolios, fostering client relationships and guiding teams to deliver innovative, insight-driven solutions that enhance brand impact and drive bu...

5 days ago

  •   8 - 10 years exp.  •   Media

$220K - $270K *

Drive innovation by building and leading a high-performing team to redefine enterprise AI capabilities. Shape strategy, architecture, and engineering practices to deliver impactful solutions across a...

1 week ago

  •   8 - 10 years exp.  •   Media

$197K - $241K *

Lead the project management function in a medical device environment, overseeing cross-functional initiatives and a team of project managers to ensure strategic alignment, risk management, and complia...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$197K - $241K *

Drive the project management function in a medical device environment, overseeing cross-functional initiatives, managing a team, and ensuring strategic alignment and execution of business objectives w...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $220K *

Reimagine brand storytelling by leading creative strategy for a key client. Drive integrated campaigns across multiple channels, ensuring cohesive messaging and impactful execution while collaborating...

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $140K *

Empower your career by driving sales in the Payment Solutions sector. You'll manage key clientele, strategize growth opportunities, and collaborate cross-functionally to elevate services and expand ma...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $189K *

Shape the future of sustainable packaging in the Americas by leading a regional team, engaging clients, and implementing innovative strategies while navigating evolving legislation and building impact...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Champion client success by managing key relationships and driving strategic initiatives. Lead cross-functional teams to deliver high-quality work while ensuring financial performance and growth for as...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$174K - $215K *

Accelerate progress at a leading SaaS company by managing financial operations, overseeing billing, procurement, and vendor management. Lead a high-performing team to ensure operational excellence and...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $175K *

Shape the future of audience analytics by leading strategies that drive client success. Collaborate with teams to translate insights into actionable plans, ensuring performance metrics are met while m...

Yesterday

  •   5 - 7 years exp.  •   Media

$120K - $150K *

Shape the future of brand strategy by leading integrated initiatives, translating insights into actionable plans, and collaborating with cross-functional teams to deliver impactful solutions across as...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$82K - $100K *

Oversee client engagements and lead cross-functional teams to deliver impactful marketing solutions for CPG brands. Drive business results through strategic partnerships and innovative recommendations...

Yesterday

  •   5 - 7 years exp.  •   Media

$135K - $160K *

Join a team that's driving financial excellence by partnering with regional leaders to transform data into actionable insights, ensuring robust financial performance and strategic decision-making acro...

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Partner with regional leadership to drive financial performance and enhance decision-making. Shape financial strategies, analyze results, and streamline processes to support operational excellence and...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$130K - $238K *

Drive transformative change by leading large-scale Intelligent Finance initiatives, ensuring successful adoption and operational excellence across finance and operations functions while enhancing user...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.