Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$120K - $145K *

Lead a team that drives client success through strategic guidance, managing large-scale programs, and fostering strong relationships. Ensure exceptional delivery and compliance while identifying growt...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Engage your expertise to lead client relationships and drive strategic initiatives in healthcare advertising. Oversee project execution, ensure compliance, and collaborate with teams to elevate client...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Lead the charge in strategic client services management, overseeing growth, engagement, and high-value account portfolio. Drive team performance and build enduring client relationships that enhance bu...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$95K - $135K *

Leverage your established CRE relationships to drive business growth, accelerate deal cycles, and close multi-site partnerships across key U.S. markets. Collaborate with internal teams to refine strat...

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Transform client relationships by leading strategic growth initiatives, fostering collaboration, and driving sustainable success. Engage with teams and stakeholders to create impactful solutions that...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $135K *

Create strategic account plans and drive revenue growth by leading expansion discussions and managing a diverse portfolio of commercial accounts, ensuring alignment and collaboration with cross-functi...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $135K *

Drive your career forward by owning and expanding a portfolio of Commercial accounts. Lead strategies for predictable revenue growth while collaborating cross-functionally and managing complex sales c...

4 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $135K *

Drive expansion and renewal for Commercial accounts, leading strategies that foster predictable revenue growth through structured account planning and multi-product adoption in a dynamic, stakeholder...

4 weeks ago

  •   8 - 10 years exp.  •   Media

$139K - $157K *

Transform client partnerships by leading innovative commerce strategies across major retail platforms. Drive growth through integrated marketing, operational excellence, and creative solutions, ensuri...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead a dynamic team to optimize revenue and enhance client experiences through strategic product management, data analysis, and relationship building in a fast-paced environment. Drive initiatives tha...

Toronto, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate client experiences by leading a dynamic team focused on operational excellence, process improvement, and technology integration. Drive results through effective coaching, strategic planning, a...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Lead the charge in enhancing client services by developing a high-performing team, driving operational excellence, and leveraging technology to improve productivity and client satisfaction in a dynami...

Lanham, MDRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$80K - $95K *

Lead the charge in managing key client accounts, executing strategic fundraising campaigns, and collaborating with internal teams to drive successful outcomes while enhancing client relationships and...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$200K - $250K *

Champion growth strategies across HHS, leveraging deep market knowledge and relationships to drive business development, capture, and delivery in a dynamic federal health environment...

Washington, DCRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $250K *

Join a dynamic team as an Account Director, leading integrated marketing campaigns, managing client relationships, and driving creative strategies to meet business objectives in a fast-paced environme...

Reposted today

  •   8 - 10 years exp.  •   Media

$119K - $160K *

Lead the charge in crafting impactful PR campaigns for food and beverage brands. Drive client strategy, manage high-profile relationships, and inspire teams to deliver creative storytelling that reson...

Yesterday

  •   5 - 7 years exp.  •   Media

$115K - $135K *

Champion a dynamic healthcare communications team, managing client relationships and driving strategic initiatives to enhance corporate reputation and value. Collaborate with senior leaders to deliver...

4 days ago

  •   5 - 7 years exp.  •   Media

$95K - $125K *

Advance integrated communications strategies that drive earned media impact. Collaborate with clients and teams to deliver high-quality campaigns, leveraging media insights and cultural trends to enha...

5 days ago

  •   5 - 7 years exp.  •   Media

$160K *

Shape the future of campaign analytics by leading impactful measurement strategies for a premier beverage client. Elevate multi-channel insights and coach teams to deliver actionable recommendations t...

5 days ago

  •   Less than 5 years exp.  •   Media

$130K - $170K *

Unlock potential by managing and expanding relationships with consultants in healthcare to drive business growth. Cultivate partnerships, enhance market presence, and collaborate with internal teams t...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $170K *

Partner with us to enhance consultant relationships in healthcare. Drive business growth by cultivating partnerships, optimizing engagement strategies, and aligning internal teams to effectively posit...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Join a team that's shaping the future of consulting in P&C insurance. Lead client engagements, ensure quality standards, and foster long-term relationships while driving business growth and mentoring...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $150K *

Empower the evolution of Client Services by leading a dynamic team, enhancing luxury client experiences, and implementing scalable processes to support global growth in a fast-paced environment...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Join a team that's dedicated to driving client success by leading strategic engagements, building relationships, and delivering exceptional service across a diverse portfolio of enterprise accounts. Y...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Elevate client relationships by managing a portfolio, driving growth, and delivering strategic insights. Lead engagements, ensure quality, and expand partnerships while fostering trust with executives...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.