Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$115K - $140K *

Elevate your career by leading strategic account management and driving revenue growth in the telecom and cloud sectors. Collaborate closely with clients and cross-functional teams to deliver tailored...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$134K - $209K *

Accelerate progress at the forefront of corporate services sales, driving market expansion through strategic partnerships and innovative solutions. Lead client acquisition and retention efforts while...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $200K *

Engage in leading a dynamic team dedicated to delivering top-notch offensive security engagements, ensuring delivery quality and client satisfaction, while collaborating with sales to expand accounts...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Shape groundbreaking digital advertising strategies by leading creative development for high-performance media campaigns across platforms like Meta and TikTok, enhancing profitability through compelli...

Reposted yesterday

  •   Less than 5 years exp.  •   Media

$160K - $170K *

Optimize user experience strategies for complex pharmaceutical projects, leading teams and collaborating with clients to ensure best practices are met across digital and omnichannel platforms, while d...

1 week ago

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Transform your career by leading strategic product initiatives, driving innovation, and fostering collaboration across teams. Utilize your expertise in product management to enhance business offerings...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$178K - $294K *

Join a team that's redefining data engineering and analytics. Lead strategy, architecture, and execution of scalable data solutions while mentoring professionals and driving business outcomes through...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead and innovate in our Engagement Center Operations, driving exceptional service and performance. Build and manage teams to exceed customer expectations while fostering a culture of continuous impro...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$106K - $122K *

Lead campus technology services by developing strategies, overseeing budgets, and ensuring effective IT operations. Collaborate with stakeholders to enhance technology needs and maintain security, whi...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$135K - $160K *

Shape the future of K-12 sales by leading a dynamic team of Account Executives. Drive performance through strategic planning, precise forecasting, and collaborative initiatives to achieve growth targe...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive excellence in project delivery by leading cross-functional teams, ensuring high-quality execution and profitability while fostering team development and strategic growth in a dynamic environment...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Transform business operations by leading high-impact initiatives that drive revenue and efficiency. Collaborate with cross-functional teams to optimize performance and make strategic decisions for sus...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$189K - $222K *

Champion client success by leading post-sale operations, ensuring seamless onboarding, delivery, and retention. Drive growth through strategic account management and operational excellence while foste...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $180K *

Lead the charge in enhancing client success by building strategic relationships, driving collaboration across teams, and delivering exceptional service to a diverse portfolio of key health industry cl...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $110K *

Optimize user experience by managing Salesforce administration, enhancing platform functionality, and driving user adoption. Collaborate with teams to support business needs and ensure seamless integr...

Dallas, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Unlock the potential of Salesforce by managing daily operations, enhancing user support, and driving continuous improvements. Collaborate with teams to ensure effective platform utilization and except...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$131K - $164K *

Drive transformative client relationships by leading a team focused on high-value accounts, ensuring retention and growth while collaborating with C-suite leaders to shape strategic partnerships and d...

Mississauga, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $295K *

Optimize global delivery operations by overseeing hub economics, resourcing, and routing. Collaborate with finance and commercial teams to ensure consistent pricing and operational efficiency across a...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$125K - $295K *

Drive global delivery success by managing hub economics, resourcing, and operational systems. Collaborate with finance and commercial teams to ensure consistent pricing and routing, while overseeing d...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$125K - $295K *

Reimagine global delivery operations by overseeing hub economics, resourcing, and routing. Collaborate with finance and commercial teams to ensure consistent pricing and operational efficiency across...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Champion client success by managing strategic relationships, enhancing retention, and driving value for credit union partners. Collaborate across teams to ensure optimal client experiences and advocat...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Lead the charge in shaping a compelling brand narrative through innovative creative strategies. Collaborate with cross-functional teams to elevate the brand's presence across diverse platforms, ensuri...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Help us drive project success by managing resources, timelines, and stakeholder communications. You'll lead complex initiatives, ensuring alignment with client goals while fostering collaboration acro...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$117K - $180K *

Engage with clients to drive revenue growth through innovative consumer insights and data solutions. As a key player, you'll build relationships, identify opportunities, and lead the sales process to...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$140K - $160K *

Unlock your potential by leading loyalty strategies and programs that enhance player engagement and retention. Drive promotions, optimize customer journeys, and collaborate cross-functionally to deliv...

6 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.