Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$120K - $147K *

Solve complex client challenges as a senior leader, driving strategic initiatives and managing account teams to foster strong relationships and deliver innovative solutions across diverse marketing ch...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $147K *

Empower client relationships and drive strategic initiatives in account management. Collaborate with teams to deliver impactful solutions while ensuring project timelines and budgets are met. Foster g...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $147K *

Transform the future of account management by leading teams to build strong client relationships, drive innovative marketing strategies, and ensure project success in a dynamic Life Sciences environme...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $147K *

Lead account management as a strategic partner, nurturing client relationships and delivering impactful solutions across traditional and digital channels. Drive team success while adapting to dynamic...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $147K *

Lead the charge in account management by cultivating client relationships, overseeing projects, and driving strategic initiatives. Utilize your expertise to enhance agency performance while fostering...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Develop and lead a comprehensive customer support strategy across Payments, Clearinghouse, and Account Services, ensuring high service quality and operational excellence while fostering team growth an...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in enhancing customer support and shared services across Payments, Clearinghouse, and Account Services. Drive operational excellence, team development, and strategic initiatives to ens...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$85K - $110K *

Lead the charge in planning and supervising a comprehensive Day Treatment Intensive Program, ensuring quality care for adolescents while managing staff, budget, and compliance with regulatory standard...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $155K *

Lead the charge in integrated communications, driving impactful strategies and fostering client relationships. Utilize your expertise to navigate the evolving media landscape and deliver innovative, r...

Today

  •   5 - 7 years exp.  •   Media

$114K - $152K *

Transform media operations by leading platform strategy and implementation. Collaborate with teams to optimize campaign systems, ensuring data compliance and technical support while driving innovation...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$120K - $150K *

Pioneer onboarding excellence by redefining customer experiences through strategy, automation, and cross-vertical collaboration, ensuring swift adoption and retention. Drive measurable outcomes while...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Champion customer success by leading a unified onboarding strategy across multiple verticals, enhancing product adoption and retention through innovative AI and automation solutions. Drive measurable...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$132K - $160K *

Lead a dynamic team to enhance consulting delivery, drive business growth, and foster customer relationships. Utilize your expertise in project management and service delivery to influence strategic d...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate client relationships by leading Client Success teams to ensure operational excellence, proactive issue resolution, and strategic growth, while fostering collaboration across departments to enh...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $215K *

Accelerate progress at the forefront of creative operations, leading a dynamic team to enhance digital media campaigns. Drive efficiency, foster collaboration, and optimize workflows to meet evolving...

5 days ago

  •   5 - 7 years exp.  •   Media

$82K - $100K *

Lead the charge in managing high-profile NASCAR sponsorships, driving strategic brand marketing and activation campaigns. Collaborate with clients and teams to deliver innovative solutions and measura...

1 week ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Engage with clients as a strategic leader, driving innovative solutions and managing complex accounts. Collaborate with marketing teams to enhance brand value and deliver impactful campaigns while nav...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Accelerate client relationships by managing strategic accounts, driving revenue growth, and expanding service lines. Collaborate with internal teams to ensure client satisfaction and deliver tailored...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Drive client satisfaction as a Senior Project Manager, overseeing eDiscovery projects, managing budgets, and consulting on best practices. Lead teams, enhance workflows, and ensure timely delivery whi...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$270K - $350K *

Unlock potential by driving account growth and managing client relationships. Collaborate with cross-functional teams to deliver innovative solutions and exceed client expectations, ensuring strategic...

5 days ago

  •   Less than 5 years exp.  •   Media

$150K - $250K *

Drive innovative communications planning strategies that elevate brand engagement and inspire teams. Lead cross-functional collaboration to deliver impactful media solutions while fostering strong cli...

1 week ago

  •   8 - 10 years exp.  •   Media

$150K - $250K *

Lead the charge in strategic communications planning, inspiring teams and clients to leverage media creatively for impactful brand growth while mastering Omni Workflow for seamless campaign execution...

1 week ago

  •   8 - 10 years exp.  •   Media

$150K - $250K *

Lead strategic communications planning across diverse portfolios, fostering client relationships and inspiring teams. Drive innovative media solutions and oversee the implementation of Omni Workflow t...

1 week ago

  •   8 - 10 years exp.  •   Media

$170K - $200K *

Lead media strategy and operational excellence, driving growth and innovation across client portfolios. Oversee multidisciplinary teams, foster client relationships, and champion data-driven decision...

Toronto, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Media

$135K - $160K *

Empower pharmaceutical advertising success by driving new business, managing strategic accounts, and collaborating across teams to deliver impactful campaigns. Own the sales cycle and foster relations...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.