Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$167K - $301K *

Drive the strategy and delivery of our internal ServiceNow ITSM platform, leading a team to enhance workflows and optimize adoption. Collaborate with stakeholders to define product vision and manage t...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $120K *

Drive impactful business application initiatives by leading cross-functional projects that enhance efficiency and performance. Collaborate with stakeholders to ensure successful delivery of Microsoft...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Unlock potential by leading IT service delivery and end-user support, ensuring high-quality operations and continuous improvement. Collaborate across teams to enhance service management practices and...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$153K - $210K *

Elevate your career by managing end-to-end product lifecycles, ensuring operational excellence, and driving continuous improvement initiatives in a dynamic manufacturing environment. Lead cross-functi...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$103K - $121K *

Shape the future of technology support by leading initiatives in installation, troubleshooting, and user assistance while managing IT staff and improving systems for enhanced operational efficiency...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Shape the future of IT project management by leading complex initiatives, ensuring successful delivery through integrated planning, execution, and stakeholder collaboration while driving measurable ou...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Manage day-to-day infrastructure and customer support, ensuring optimal server performance, security, and incident response. Collaborate on initiatives to enhance operational security and maintain doc...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing application security and support. Leverage your expertise to troubleshoot complex issues, maintain user access, and ensure compliance while mentoring junior s...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$79K - $101K *

Reimagine the IT user experience by enhancing onboarding, vendor relations, and spend tracking. Collaborate with IT leaders and HR to streamline processes, improve training, and ensure compliance whil...

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$82K - $172K *

Champion MEFPAK Process Management, enhancing Air Force Medical Readiness through strategic planning, process improvement, and effective communication. Collaborate with teams to optimize operations an...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to advocate for customers and solve their complex technical challenges. Collaborate with cross-functional teams and develop internal tools that enhance product performance and scal...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Lead a high-performance technical delivery team, driving the development of cloud-based software solutions and ensuring client satisfaction through effective project management and cross-functional co...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Shape the future of cloud-based software delivery by leading a team focused on high-quality, timely execution of client projects. Foster collaboration and efficiency while managing resources and guidi...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $165K *

Lead cross-functional project delivery, ensuring alignment on scope, budget, and quality. Drive collaboration across teams, manage risks, and maintain client relationships to achieve successful outcom...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$91K - $136K *

Advance operational excellence by leading a dynamic team to enhance safety, quality, and performance. Drive productivity improvements through data analysis while ensuring timely customer deliveries in...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$91K - $136K *

Lead the charge in optimizing operations by mentoring teams, driving productivity, and ensuring safety and quality standards are met. Collaborate across departments to enhance customer satisfaction an...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $150K *

Transform team dynamics by leading and developing a diverse workforce. Drive safety, quality, and performance while ensuring timely customer deliveries through data-driven decision-making and collabor...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $150K *

Drive operational excellence by leading a diverse team to enhance safety, quality, and performance. Utilize data-driven insights to improve productivity and ensure timely customer deliveries while fos...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$91K - $136K *

Advance your career by leading a dynamic team to enhance safety, quality, and performance. Drive productivity improvements through data analysis while ensuring customer satisfaction in a fast-paced op...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$91K - $136K *

Elevate operational excellence by leading a dynamic team, driving safety, quality, and productivity. Utilize data-driven insights to optimize processes and develop future leaders in a fast-paced fulfi...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$91K - $136K *

Lead and develop a high-performing team to optimize operations, ensuring safety, quality, and efficiency. Drive data-driven improvements while maintaining customer satisfaction across all delivery wor...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$81K - $122K *

Engage and lead a diverse team to enhance safety, quality, and performance. Drive productivity improvements through data analysis while ensuring timely customer deliveries. Collaborate across departme...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$91K - $136K *

Shape the future of operations by leading teams, driving productivity, and ensuring safety while managing large-scale projects that impact site and regional performance. Collaborate across departments...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$91K - $136K *

Unlock your potential by leading a dynamic team to improve safety, quality, and efficiency in operations. Drive performance through data analysis while ensuring excellent customer service and fosterin...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$91K - $136K *

Lead the charge in optimizing operational performance by managing teams, enhancing productivity, and ensuring customer delivery excellence. Drive impactful projects while fostering a culture of safety...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.