Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$72K - $108K *

Drive software asset management excellence by optimizing license usage, ensuring compliance, and supporting strategic vendor partnerships in a complex multi-million-dollar environment. Your contributi...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $280K *

Help us ensure effective earned-value management and procurement processes by overseeing supplier relationships, coordinating with program teams, and driving data analysis to align project objectives...

Three Mile Bay, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $280K *

Unlock potential by overseeing earned-value management and supply chain processes. Collaborate with cross-functional teams to ensure timely procurement, supplier performance, and data accuracy, drivin...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$105K - $110K *

Drive operational excellence by leading multiple locations, enhancing client relations, and developing high-performing teams while achieving financial objectives in a dynamic regional role. Empower yo...

Thunder Bay, ONRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$105K - $110K *

Drive operational success as a District Manager, overseeing multiple locations, fostering client relationships, and ensuring team development while achieving financial targets and operational excellen...

Thunder Bay, ONIn-Person

1 month ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Transform infrastructure management by establishing standards, leading teams, and ensuring compliance across diverse platforms. Drive modernization and enhance operational efficiency in a multi-site e...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $117K *

Join a team that's dedicated to executing software installations for advanced Navy combat systems. Leverage your technical expertise to ensure seamless deployment and configuration, providing critical...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive infrastructure excellence by establishing standards and leading teams across networking, servers, and cloud environments. Ensure compliance and scalability while fostering continuous improvement...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Integrate and optimize software components into cohesive systems, supporting installation, troubleshooting, and deployment in both Windows and Linux environments. Collaborate with multidisciplinary te...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$105K - $161K *

Join a dynamic team that formulates strategies, nurtures relationships, and drives growth by understanding customer needs and leading cross-functional teams to achieve operational excellence and strat...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $161K *

Shape the future of customer delivery by managing strategies, driving growth, and nurturing relationships. Lead cross-functional teams to optimize service delivery and inspire innovation while ensurin...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $161K *

Drive customer success through strategic account management and operational excellence. Lead cross-functional teams to enhance service delivery, nurture senior relationships, and innovate solutions th...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Oversee frontline IT support to enhance employee experience and service quality. Manage high-volume queries while ensuring effective issue resolution and operational discipline. Collaborate closely wi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $130K *

Empower your career by leading IT project management efforts, overseeing complex projects, and collaborating with teams to ensure successful delivery. Utilize your expertise in military communications...

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$83K - $113K *

Lead a high-performing Executive Support Team, ensuring seamless troubleshooting and service delivery in a dynamic environment. Drive quality improvements and optimize customer relations while managin...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $130K *

Manage complex IT projects by overseeing design, implementation, and testing phases. Collaborate with cross-functional teams to ensure quality and compliance while driving successful project outcomes...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to enhancing asset management for IT services. Contribute to inventory control, service ticket resolution, and support operations for the U.S. Navy, ensuring efficiency an...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Elevate core infrastructure systems by managing projects and ensuring stability, performance, and swift issue resolution. Collaborate across teams while balancing multiple projects in a dynamic, hybri...

Montreal, QCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Oversee project development and coordination, ensuring adherence to policies and schedules. Collaborate with stakeholders to manage projects from inception to completion while maintaining high standar...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $108K *

Join a team that's dedicated to maintaining critical IT systems and aviation administration. Leverage your extensive experience to support network infrastructure and ensure compliance with security re...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$128K - $192K *

Lead the integrated release strategy for a complex ERP and CRM solution, ensuring high-quality, predictable releases while collaborating with cross-functional teams to enhance operational efficiency a...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $88K *

Lead the charge in optimizing supply logistics and team performance to ensure seamless operations and compliance with government standards in support of critical maritime missions. Engage directly wit...

1 month ago

  •   5 - 7 years exp.  •   Technical Services

$145K - $185K *

Lead the charge in managing complex IT projects within federal health. Your expertise in software, data, cloud, and cybersecurity will ensure seamless coordination, high-quality deliverables, and clie...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Information Technology

$91K - $129K *

Lead the charge in optimizing field service operations by managing a team of specialists and technicians. Drive exceptional customer experiences through effective scheduling, coaching, and performance...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Elevate operational excellence by managing day-to-day functions across supply chain, manufacturing, and logistics. Collaborate with cross-functional teams to ensure product availability and compliance...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.