Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$88K - $105K *

Shape the future of customer delivery by ensuring compliance with contracts, fostering collaboration across teams, and driving accountability for timely execution of obligations. Be the key liaison be...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $105K *

Unlock potential by leading diverse projects from initiation to close, ensuring timely delivery, quality, and customer satisfaction while managing resources and stakeholder engagement effectively...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$97K - $121K *

Lead a dynamic IT help desk team, ensuring exceptional support and compliance with federal standards. Oversee operations, enhance customer satisfaction, and drive continuous improvement in technical s...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Join a team that's dedicated to enhancing IT service operations by leading a high-performance support team, driving innovation, and ensuring exceptional customer satisfaction through strategic managem...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$92K - $140K *

Lead exceptional service delivery by managing customer relationships, ensuring operational excellence, and driving continuous improvement across strategic accounts. Foster collaboration among teams to...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$81K - $112K *

Take ownership of IT support operations, ensuring seamless installation, maintenance, and troubleshooting of desktop and laptop systems. Collaborate with users to enhance their tech experience and man...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$92K - $140K *

Join a team that's driving digital transformation by leading complex transitions of workplace solutions. You'll coordinate cross-functional efforts, manage stakeholder relationships, and leverage AI t...

Markham, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$112K - $150K *

Transform the future of program management by leading strategic initiatives, overseeing budgets, and fostering strong client relationships. Drive operational excellence and ensure program outcomes ali...

Richmond, VARemote

Today

  •   8 - 10 years exp.  •   Information Technology

$78K - $88K *

Join a dynamic team to provide expert desktop support, resolving technical issues for a diverse user base. Leverage your troubleshooting skills in a fast-paced environment, ensuring high-quality IT se...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $172K *

Unlock strategic partnerships by translating market insights into impactful services. Drive collaboration across teams to enhance service offerings, ensuring alignment with partner solutions and maxim...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Unlock your potential as a Systems Administrator, managing enterprise server environments, enhancing system performance, and collaborating with technical teams to ensure operational excellence and sec...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $95K *

Oversee operations and enhance client programs by leveraging your leadership skills, analytical abilities, and strategic mindset to deliver exceptional service while driving continuous improvement and...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$89K - $144K *

Champion the future of IT support by providing advanced desktop solutions to enhance operational efficiency across multiple locations, ensuring seamless functionality of devices and applications for a...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $138K *

Innovate your career by leading a dynamic team in managing end-user computing services. Drive strategic improvements in security and performance while enhancing user experience across a global enterpr...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Join a dynamic Shared Services Technology team to deliver top-notch user support, enhancing the desktop infrastructure for a leading financial services firm while collaborating with diverse teams acro...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $90K *

Analyze user support challenges and optimize IT solutions across a diverse range of platforms, ensuring seamless functionality and exceptional service for users while collaborating with internal and e...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K *

Empower progress at a dynamic IT support role, delivering Tier 1 & 2 assistance, managing onboarding/offboarding, and ensuring top-notch customer service while supporting ongoing projects and maintain...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $141K *

Join a dynamic team as a Project Manager, leading project execution and coordinating diverse teams to achieve mission objectives. Utilize your expertise to manage resources, resolve issues, and suppor...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$107K - $179K *

Join a team that's dedicated to delivering mission-critical projects by leading diverse teams, managing resources, and ensuring timely execution while supporting customer KPIs and resolving operationa...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$89K - $123K *

Join us to lead the development and implementation of a comprehensive physical security program, ensuring the safety of employees and assets across multiple locations while managing security systems a...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$135K - $150K *

Advance configuration management processes by overseeing development, tracking, and control of baselines and compliance documentation for US Navy programs, ensuring effective change management and dat...

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$93K - $138K *

Oversee and enhance IT services for end-users, managing technologies and processes to ensure security and efficiency. Serve as a technical resource, driving improvements and supporting hardware/softwa...

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Champion service excellence by leading a 24/7 Service Desk team, managing operations, and driving continuous improvement while ensuring SLA compliance and effective incident resolution across all supp...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$142K - $180K *

Lead the charge in managing Healthcare Products from design to deployment, ensuring successful delivery through effective team oversight and adherence to stakeholder goals while fostering collaboratio...

Yesterday

  •   11 - 15 years exp.  •   Business Services

$142K - $180K *

Lead the delivery of innovative healthcare solutions, managing teams and projects from design to deployment. Ensure adherence to stakeholder goals while fostering collaboration and optimizing performa...

Cary, NCRemote

Yesterday

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.