Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$93K - $114K *

Drive a team of HVAC technicians, ensuring peak performance of data center systems. Oversee installations, maintenance, and compliance while enhancing customer satisfaction and operational efficiency...

Georgia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Take ownership of HVAC system operations in data centers, leading a team of technicians to ensure optimal performance, maintenance, and compliance with industry standards, while prioritizing safety an...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $110K *

Engage your project management expertise to oversee multiple IT initiatives, ensuring timely delivery and client satisfaction. Drive collaboration, communication, and problem-solving in a dynamic, fas...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Elevate client success by managing multiple MSP projects effectively, ensuring timely delivery and satisfaction. Collaborate with vendors and stakeholders to navigate project needs in a fast-paced env...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $246K *

Lead the charge in delivering innovative CSP offerings by managing cross-functional teams, ensuring project execution within budget and timelines, and driving solutions in a dynamic environment. Stron...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $246K *

Lead cross-functional teams to deliver innovative CSP offerings, focusing on compute, storage, and GPU products. Utilize senior project management skills to ensure timely and budget-compliant executio...

Morrisville, NCRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Contribute to vital public safety technology by supporting, deploying, and maintaining critical logging and recording systems for emergency communications. Collaborate with diverse teams to ensure mis...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in overseeing enterprise application services, ensuring strategic alignment and governance across multiple platforms while managing multidisciplinary teams and enhancing customer satis...

Today

  •   11 - 15 years exp.  •   Information Technology

$83K - $108K *

Lead the charge in optimizing data center operations, ensuring top-tier reliability. Oversee diverse teams, cultivate talent, and drive improvements in technology and processes while managing complex...

Montreal, QCIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $155K *

Lead the customer journey from agreement to go-live, managing implementations and migrations. Drive cross-functional coordination, maintain delivery standards, and ensure successful project outcomes i...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $190K *

Deliver impactful SAP project management to lead enterprise initiatives, ensuring alignment with company goals through expert oversight of planning, execution, and collaboration across cross-functiona...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$111K - $150K *

Oversee IT Client Services, managing deskside support and asset management across locations. Drive program management activities, enhance customer experience, and lead a team to optimize IT operations...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in overseeing complex task orders, ensuring timely implementation of technical solutions while managing interactions with Government personnel and stakeholders to deliver optimal proje...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $165K *

Transform the TechShare platform by leading IT teams and vendor partnerships to ensure effective delivery, support, and evolution of mobile and web applications, while driving operational excellence a...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$96K - $129K *

Drive technical excellence by leading support operations, mentoring teams, and enhancing service processes. Collaborate cross-functionally to improve customer satisfaction and operational efficiency w...

Today

  •   5 - 7 years exp.  •   Healthcare

$96K - $129K *

Elevate your career by providing technical leadership and expertise in customer support operations. Drive continuous improvement initiatives, develop training programs, and mentor teams while ensuring...

Today

  •   5 - 7 years exp.  •   Healthcare

$96K - $129K *

Elevate technical support excellence by leading complex escalations, developing training programs, and driving continuous improvement initiatives. Collaborate cross-functionally to enhance service ope...

Today

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Join a team that's dedicated to transforming IT environments through innovative solutions. As an IT Generalist, you'll engage in complex migration processes, collaborate with stakeholders, and ensure...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Champion the planning and execution of Remote Services projects, ensuring technical accuracy and commercial viability while coordinating with stakeholders and managing program portfolios to drive over...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Advance your career by overseeing construction projects, ensuring compliance with budgets and schedules, and collaborating with cross-functional teams to deliver successful outcomes in a dynamic envir...

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$66K - $99K *

Lead the charge in providing specialized IT support for Prisoner Enrollment and Verification Stations, ensuring optimal performance of hardware and systems while delivering exceptional customer servic...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Unlock your potential by leading impactful IT projects. Manage timelines, budgets, and team dynamics, while effectively communicating with diverse stakeholders to ensure project success and alignment...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Inspire security excellence by building a unified information security function, protecting IP and systems across the organization while partnering with engineering and IT teams to create a secure, ag...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Champion the successful delivery of complex projects, guiding financial institutions in adopting innovative loan origination software. Manage timelines, risks, and stakeholder expectations to ensure p...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Empower your career by leading the delivery of IT services to schools and clients. Manage teams, foster client relationships, and drive operational excellence in a dynamic environment with continuous...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.