Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $95K *

Transform HR operations by leveraging technology and data analytics to optimize systems, enhance reporting, and drive strategic decision-making. Lead a team to ensure data integrity and compliance whi...

Langley, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Transportation

$88K - $110K *

Tackle complex IT challenges by providing dedicated support to VIP users, ensuring seamless technology experiences across multiple platforms. Collaborate with teams to enhance service quality and driv...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $95K *

Elevate customer support excellence by leading a dynamic team, driving operational efficiency, and fostering a culture of continuous improvement. Collaborate cross-functionally to enhance service deli...

2 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Lead cybersecurity program management efforts to maintain compliance and security. Ensure effective contract execution and oversight across multiple cybersecurity operations, while coordinating with s...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Elevate project management excellence by delivering best practices in IT systems integration and infrastructure analysis, ensuring compliance with security standards while supporting the Department of...

Colorado, USRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $150K *

Grow your career with a pivotal role managing virtualized server infrastructures, performing Active Directory administration, and enhancing security measures while supporting various network environme...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock your potential as you manage and enhance enterprise systems, ensuring optimal performance and security. Collaborate with teams to implement solutions and drive innovation in a dynamic environme...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$115K - $140K *

Unlock your potential as a Digital Product Manager, driving innovative AI-enabled workflows and enhancing user experiences. Collaborate with cross-functional teams to shape product strategy and delive...

Calgary, ABIn-Person

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$115K - $140K *

Optimize product strategy and delivery for a digital platform, enhancing user workflows and decision-making through AI and collaboration. Collaborate with cross-functional teams to drive innovation an...

Montreal, QCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$115K - $140K *

Optimize product strategy and delivery for AI-driven digital workflows. Collaborate with cross-functional teams to enhance user experience and operational efficiency, translating business needs into i...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $129K *

Drive technical excellence by leading support operations, mentoring teams, and enhancing service processes. Collaborate cross-functionally to improve customer satisfaction and operational efficiency w...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$96K - $129K *

Elevate your career by providing technical leadership and expertise in customer support operations. Drive continuous improvement initiatives, develop training programs, and mentor teams while ensuring...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$96K - $129K *

Elevate technical support excellence by leading complex escalations, developing training programs, and driving continuous improvement initiatives. Collaborate cross-functionally to enhance service ope...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Lead the charge in IT security management, overseeing infrastructure and operations while collaborating with global teams. Utilize analytical skills to align technology with business strategies and en...

Today

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Advance your career by overseeing construction projects, ensuring compliance with budgets and schedules, and collaborating with cross-functional teams to deliver successful outcomes in a dynamic envir...

2 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$88K - $105K *

Champion the successful delivery of complex projects, guiding financial institutions in adopting innovative loan origination software. Manage timelines, risks, and stakeholder expectations to ensure p...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$111K - $150K *

Oversee IT Client Services, managing deskside support and asset management across locations. Drive program management activities, enhance customer experience, and lead a team to optimize IT operations...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Unlock your potential by leading impactful IT projects. Manage timelines, budgets, and team dynamics, while effectively communicating with diverse stakeholders to ensure project success and alignment...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$93K - $114K *

Inspire a team of HVAC technicians in optimizing systems for data centers. This leadership role drives operational excellence, ensuring seamless maintenance and customer satisfaction in a highly techn...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Empower your career as you lead a skilled HVAC team focused on data centers, ensuring their operational excellence. Oversee maintenance and optimize systems for peak performance, while fostering safet...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Lead a driven team of HVAC technicians managing data center systems. Ensure optimal performance, mentor staff, and uphold service excellence while innovating solutions in a fast-paced, high-demand env...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Drive a team of HVAC technicians, ensuring peak performance of data center systems. Oversee installations, maintenance, and compliance while enhancing customer satisfaction and operational efficiency...

Georgia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Take ownership of HVAC system operations in data centers, leading a team of technicians to ensure optimal performance, maintenance, and compliance with industry standards, while prioritizing safety an...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$115K - $122K *

Join a team that's dedicated to ensuring operational excellence in facility management. Oversee maintenance, security, and logistics for a key military training center, ensuring readiness and complian...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$96K - $136K *

Shape the future of AI integration by leading technical design and implementation. Collaborate with cross-functional teams to enhance scenario forecasting and analytics, ensuring enterprise solutions...

Toronto, ONIn-Person

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.