Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$120K - $160K *

Engage in impactful project management by leading cross-functional teams to execute multi-domain training initiatives, ensuring alignment with strategic objectives and fostering a collaborative enviro...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Drive project success by leading a cross-functional team in managing multi-domain training and experimentation activities, ensuring alignment with strategic objectives and fostering a collaborative en...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Manage and oversee technical projects from inception to completion, ensuring timely delivery within scope and budget. Foster strong client relationships and effective communication while adapting to p...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $132K *

Empower your career by leading enterprise IT solutions and teams. Drive innovation through hands-on development on OutSystems and Azure, ensuring strategic alignment and operational excellence across...

Toronto, ONIn-Person

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$88K - $105K *

Lead IT and AV project initiatives, ensuring timely delivery, budget adherence, and quality standards. Manage resources, coordinate activities, and maintain communication with clients and teams for su...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Empower our team by overseeing project deliverables, enhancing communication, and ensuring compliance with contract requirements. Lead staff effectively while managing tasks to achieve operational exc...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of DevOps and SRE projects by leading engineering teams, driving CI/CD automation, and enhancing system observability to ensure operational excellence and stakeholder alignment...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$170K - $190K *

Manage enterprise-wide Identity and Access Management initiatives, coordinating cross-functional teams while ensuring alignment with business goals and regulatory compliance. Drive project execution...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in optimizing IT configuration management practices to enhance service lifecycle support, ensuring accuracy of configuration items and improving operational efficiency across enterpris...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Lead a dynamic team in a large manufacturing area to enhance product quality and customer satisfaction. Drive continuous improvement initiatives while ensuring safety and efficiency in maintenance ope...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to optimizing enterprise systems through effective administration, maintenance, and troubleshooting of server hardware and software, ensuring high availability and securit...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Elevate your career by managing IT and AV projects from inception to completion. Collaborate with clients and teams to ensure timely delivery, quality standards, and effective communication across all...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a team that's shaping the future of IT solutions, leading software development projects, and enhancing customer engagement through innovative applications. Drive growth and foster a collaborative...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead the charge in driving strategic technology initiatives by managing a team of business analysts, ensuring effective project execution, and fostering collaboration across departments to enhance org...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$123K - $188K *

Lead transformative client relationships and drive growth in Large Enterprise Accounts by implementing strategic sales initiatives that leverage a comprehensive Solutions and Services portfolio. Eleva...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$123K - $188K *

Empower your career by driving growth in large enterprise accounts. Leverage your sales expertise to develop tailored solutions, cultivate C-level relationships, and lead cross-functional teams to ach...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$78K - $137K *

Empower a high-performing team to enhance data center infrastructure by overseeing deployment strategies, optimizing operations, and ensuring seamless connectivity solutions that drive global technolo...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$116K - $193K *

Transform the delivery of Azure managed services by leading cross-functional teams, ensuring compliance with SLAs, and driving operational excellence for a major financial services client. Mentor juni...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$134K - $178K *

Transform the IT landscape by leading a team that supports critical applications, driving innovation, and enhancing business processes while fostering strong relationships across the organization to d...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$134K - $178K *

Lead the charge in advancing IT capabilities and managing cross-functional teams to optimize application support, foster innovative solutions, and champion best practices in software engineering and p...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$134K - $178K *

Transform IT strategy as a leader, guiding teams in project delivery while driving innovation and collaboration across business units. Shape the future of technology implementation and management to e...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $115K *

Join a team that's dedicated to enhancing client relations and service management. You'll oversee project lifecycles, manage schedules, and foster team development while ensuring high-quality service...

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $115K *

Join a dynamic team as you manage service operations, enhance client relations, and lead a dedicated team. Drive performance, oversee project lifecycles, and ensure effective communication while foste...

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$88K - $110K *

Tackle complex IT challenges by providing dedicated support to VIP users, ensuring seamless technology experiences across multiple platforms. Collaborate with teams to enhance service quality and driv...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$82K *

Oversee building operations and maintenance, ensuring workplace readiness and life-safety compliance. Collaborate with clients and vendors to manage facilities requests, preventive maintenance, and op...

6 days ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.