Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$150K - $200K *

Join a team that's dedicated to enhancing client partnerships and delivering exceptional service. Oversee complex projects and managed services, ensuring client satisfaction while driving growth and o...

Today

  •   8 - 10 years exp.  •   Technical Services

$88K - $105K *

Lead the charge in advanced desktop support operations, overseeing technical projects and guiding teams to enhance enterprise technology initiatives while ensuring optimal performance and security of...

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$81K *

Advance customer success by managing service delivery and enhancing client relationships. Collaborate with teams to drive revenue growth and ensure high-quality service experiences, while advocating f...

Calgary, ABIn-Person

4 days ago

  •   8 - 10 years exp.  •   Business Services

$128K - $214K *

Transform project delivery by leading deployment initiatives, managing teams, and ensuring successful hardware and software implementations. Oversee schedules, monitor metrics, and prepare reports to...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $111K *

Lead the charge in managing a dynamic IT Service Desk, overseeing operations across shifts while ensuring top performance against SLAs and enhancing user experience through proactive problem managemen...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Drive operational excellence by leading a service desk team, ensuring high-performance standards, and fostering continuous improvement while providing Tier 0/Tier I support for a large-scale, mission...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in optimizing and securing our IT platforms, ensuring seamless integration across departments. This hands-on role requires expertise in Microsoft 365, Azure, and various business appli...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Join a team that's dedicated to enhancing employee productivity by providing expert desktop support. Leverage your troubleshooting skills in a dynamic environment while ensuring seamless technology op...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $90K *

Engage users by providing dedicated desktop support and troubleshooting across Windows systems, Microsoft 365, and networking components. Contribute to seamless operations in a fast-paced environment...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$84K - $178K *

Drive the success of global IT deployments by overseeing logistics, scheduling, and resources. Lead effective coordination of diverse teams to ensure timely installation of hardware/software upgrades...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $177K *

Champion a high-performance support culture by leading teams to deliver exceptional mainframe software solutions, ensuring customer satisfaction and timely resolution of complex issues while driving c...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Champion a high-performance support culture by leading teams to deliver exceptional mainframe software solutions, ensuring customer satisfaction and timely resolution of complex issues while driving c...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Join us to lead and mentor a high-performing team delivering exceptional mainframe software support, ensuring customer satisfaction and timely resolution of complex issues while driving continuous imp...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Empower your career by leading high-performance teams in delivering exceptional mainframe software support, ensuring customer satisfaction and driving continuous improvement in service delivery and op...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$89K - $144K *

Transform user experiences by providing advanced desktop support across multiple locations. Ensure efficient operation of devices and applications, troubleshoot issues, and collaborate with IT teams t...

Rockville, MDRemote

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$89K - $111K *

Elevate your career by providing top-tier IT support, managing hardware and software solutions, and collaborating with cross-functional teams to enhance user experience in a dynamic, primarily Mac env...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Manage and oversee customer programs and service delivery governance for Digital Workplace Solutions, ensuring operational excellence and high-quality service across North America while driving custom...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$91K - $98K *

Unlock potential by managing digital tools that enhance staff collaboration and productivity across multiple sites, ensuring seamless workflows and user adoption to support organizational growth and e...

5 days ago

  •   5 - 7 years exp.  •   Staffing

$166K - $228K *

Oversee transformational AI projects within the Voice of Customer team, collaborating with cross-functional stakeholders to enhance customer experience and drive high-impact initiatives from concept t...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Drive transformational AI projects within the Voice of Customer team, collaborating with cross-functional leaders to enhance customer experience and deliver high-impact programs globally. Shape the fu...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Lead transformational AI projects within the Voice of Customer team, collaborating with cross-functional stakeholders to enhance customer experience and drive high-impact initiatives from concept to d...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Shape the future of customer delivery by ensuring compliance with contracts, fostering collaboration across teams, and driving accountability for timely execution of obligations. Be the key liaison be...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $105K *

Unlock potential by leading diverse projects from initiation to close, ensuring timely delivery, quality, and customer satisfaction while managing resources and stakeholder engagement effectively...

5 days ago

  •   Less than 5 years exp.  •   Staffing

$97K - $121K *

Lead a dynamic IT help desk team, ensuring exceptional support and compliance with federal standards. Oversee operations, enhance customer satisfaction, and drive continuous improvement in technical s...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Join a team that's dedicated to enhancing IT service operations by leading a high-performance support team, driving innovation, and ensuring exceptional customer satisfaction through strategic managem...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.