Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$135K - $210K *

Advance product development by managing end-to-end processes, collaborating with cross-functional teams, and driving timelines. This role requires a proactive approach to navigate ambiguity and ensure...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Support configuration management processes to enhance software delivery, ensuring effective version control and compliance across all environments while implementing SAFe and DevSecOps methodologies f...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Oversee and enhance configuration management processes to ensure software integrity and reliable releases. Implement best practices across environments, aligning with SAFe and DevSecOps methodologies...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $117K *

Champion revenue growth by managing product portfolios, developing marketing strategies, and collaborating with partners to enhance product visibility and profitability. Drive market insights and opti...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive the daily operations of a 24/7 IT support team, ensuring high-quality customer service and compliance with standards. Lead incident management, staff training, and performance evaluation to enha...

3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$91K - $118K *

Join a team that's transforming Services Operations through AI and automation. Collaborate with experts to quickly build and deploy innovative solutions, driving efficiency and scalability across proj...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform team dynamics by leading a diverse group of ICT/Security professionals, ensuring technical excellence and fostering collaboration across various market sectors while driving project success...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Lead dynamic IT infrastructure projects, uniting technology and business needs. Collaborate with stakeholders to drive successful outcomes while managing timelines and budgets in a fast-paced environm...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$116K - $160K *

Drive innovation by leading a diverse IT team to enhance technical support for operations, ensuring seamless integration of advanced technologies in a dynamic environment. Foster collaboration and con...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$217K - $396K *

Lead the charge in driving strategic growth and innovation in the space sector, overseeing a substantial portfolio while ensuring profitability and fostering key relationships within national security...

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at the forefront of IT project management, leading diverse teams to deliver innovative solutions while ensuring quality and efficiency in federal projects. Drive process improvemen...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Information Technology

$500K+*

Drive end-to-end delivery across technology streams, leading cross-functional teams to ensure alignment, transparency, and success in high-visibility projects. Collaborate with stakeholders and manage...

Edison, NJRemote

Reposted today

  •   8 - 10 years exp.  •   Business Services

$500K+*

Lead the end-to-end delivery lifecycle of complex technology projects across diverse teams. Foster collaboration, ensure alignment with objectives, and drive execution while managing client relationsh...

Reposted today

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Champion the seamless execution of complex AI and Cloud projects, ensuring timely delivery and stakeholder satisfaction. Leverage your project management skills to coordinate multiple initiatives in a...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Join a dynamic team to enhance IT infrastructure and user support, ensuring reliability and security of technology services. Collaborate on modernization initiatives while managing external partners a...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Drive the design and management of desktop environments, focusing on application packaging, OS deployments, and security patching. Collaborate on SCCM strategies and provide advanced technical support...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $116K *

Empower your career by leading ServiceNow ITSM initiatives, enhancing workflows, and collaborating with diverse teams. Drive improvements to user support and organizational knowledge while utilizing y...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $145K *

Lead the management of electric distribution projects, ensuring timely delivery and effective stakeholder coordination throughout all phases, from planning to closeout, while maintaining budgetary con...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Join us to lead transformative infrastructure and security projects for global clients. Manage teams, drive project success, and ensure stakeholder alignment while delivering high-quality results acro...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $170K *

Lead the charge in delivering high-impact project management services, overseeing a remote PMO team to ensure alignment with organizational goals, while driving stakeholder communication and adapting...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $105K *

Oversee client operations and ensure satisfaction by managing multiple locations. Leverage expertise in supply chain and client management to drive performance, resolve issues, and deliver strategic v...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Grow your career with us as you manage IT help desk operations, ensuring effective support for users. Be the key liaison, enhance processes, and drive operational efficiency for a world-class tech env...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$73K - $91K *

Analyze and support the implementation of business technology solutions, ensuring optimal performance and user training. Collaborate with teams to enhance operational efficiency while traveling up to...

Today

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Innovate by leading ServiceNow initiatives, driving IT modernization and strategic customer solutions through collaboration, demos, and program management to contribute to growth objectives and enhanc...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock your potential by leading ServiceNow initiatives, driving innovation while managing projects and collaborating on demos to enhance customer solutions. Engage with teams to ensure alignment with...

Arlington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.