Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$95K - $115K *

Support mission-critical systems by administering and optimizing Linux infrastructure, implementing automation, and ensuring security compliance in a dynamic environment. Collaborate with teams to tro...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$108K - $130K *

Join a dynamic team as you support and optimize IT systems in complex enterprise environments. Leverage your expertise in Linux, HPC, and advanced networking to enhance mission-critical infrastructure...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Elevate IT systems management by optimizing and supporting mission-critical infrastructure. Lead advanced troubleshooting in high-performance computing environments, ensuring seamless operations and e...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $105K *

Manage a global portfolio of infrastructure projects, ensuring alignment and successful execution while leading a dedicated team to meet and exceed service level agreements in a dynamic environment...

5 days ago

  •   8 - 10 years exp.  •   Transportation

$85K - $105K *

Join a team that empowers our NY office by providing top-tier IT support, enhancing employee experience, and ensuring seamless integration of technology as we scale rapidly in a dynamic environment...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Unlock potential by leading a dynamic team through a major transformation in enterprise communications and edge networking, leveraging expertise in Unified Communications and mentorship to elevate ope...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Transform cross-functional project management for server I/O development, ensuring cybersecurity compliance and rapid response to vulnerabilities. Lead teams to meet CRA obligations while driving prod...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $140K *

Take ownership of system functionality and security, ensuring optimal performance and user support. Collaborate with a dynamic team to troubleshoot, automate, and enhance geospatial software systems i...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $150K *

Transform your career by providing vital technical support and system administration. Engage with an agile team to enhance system performance and ensure optimal functionality, focusing on GEOINT appli...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $108K *

Lead cross-functional initiatives by driving strategy, managing SRE operations, and optimizing CI/CD pipelines. Collaborate with teams to enhance production stability and implement AI-driven automatio...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join our team to provide vital analytical support for hardware and software installations on Navy platforms. Drive processes, develop documentation, and ensure compliance with regulations while coordi...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$97K - $110K *

Contribute to a dynamic IT support environment by diagnosing and resolving complex Tier 2 issues, managing processes for device compliance, and enhancing customer satisfaction through effective docume...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $150K *

Empower your career by leading a dynamic Service Desk team, ensuring high-quality IT support for government clients. Oversee operations, manage incidents, and drive performance in a mission-focused en...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$148K - $201K *

Explore innovative IT solutions as you engineer desktop environments and enhance enterprise systems. Collaborate in a dynamic team to support critical government operations with cutting-edge technolog...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $201K *

Lead the design and implementation of innovative IT solutions while collaborating with a dedicated team. Enhance operational efficiency through effective strategies and hands-on engineering for divers...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading a technical team to enhance collaboration tools in a dynamic, cloud-based environment. Engage with federal clients, drive Agile practices, and ensure toolset efficiency...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Advance large-scale technology engagements by managing cross-functional teams, ensuring effective delivery, and maintaining project accountability, while driving client communication and excellence in...

Vaughan, ONIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $140K *

Contribute to optimizing and maintaining client computer systems, ensuring seamless performance and security while solving complex technical challenges in a dynamic environment. Join us to enhance use...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform project delivery by leading a team of 15 project managers, ensuring successful IT project outcomes while driving innovation and collaboration across business functions to meet strategic obje...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Shape the future of construction operations by leading a dynamic team of Forward Deployed Experts. Drive team excellence in deployment and quality delivery while maintaining hands-on engagement. Colla...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$68K - $127K *

Pioneer innovative technology solutions by partnering with teams to enhance operational efficiency and minimize risks. Utilize strong technical insights for reliable recommendations to ensure seamless...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Accelerate progress at client-focused IT implementations, driving discovery and delivery excellence. Collaborate across teams to ensure program success while managing stakeholder relationships and opt...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Lead and empower a dynamic IT team to enhance infrastructure and security while driving innovation and aligning with business strategies in a fast-paced environment. Be a crucial player in adapting te...

Kincardine, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$106K - $136K *

Lead the charge in driving growth and mentoring a team of Customer Solutions Architects while balancing execution with strategic sales planning and performance analysis to enhance customer engagement...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Support user experience by providing Tier 1 and 2 service desk assistance, managing incidents and requests, troubleshooting diverse technical issues, and ensuring seamless communication in a secure en...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.