Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.
Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.
Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.
Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.
Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.
$95K - $115K *
Support mission-critical systems by administering and optimizing Linux infrastructure, implementing automation, and ensuring security compliance in a dynamic environment. Collaborate with teams to tro...
1 week ago
$108K - $130K *
Join a dynamic team as you support and optimize IT systems in complex enterprise environments. Leverage your expertise in Linux, HPC, and advanced networking to enhance mission-critical infrastructure...
1 week ago
$100K - $120K *
Elevate IT systems management by optimizing and supporting mission-critical infrastructure. Lead advanced troubleshooting in high-performance computing environments, ensuring seamless operations and e...
1 week ago
$88K - $105K *
Manage a global portfolio of infrastructure projects, ensuring alignment and successful execution while leading a dedicated team to meet and exceed service level agreements in a dynamic environment...
5 days ago
$85K - $105K *
Join a team that empowers our NY office by providing top-tier IT support, enhancing employee experience, and ensuring seamless integration of technology as we scale rapidly in a dynamic environment...
3 weeks ago
Manager, Network Operations & UC Services
$110K - $130K *
Unlock potential by leading a dynamic team through a major transformation in enterprise communications and edge networking, leveraging expertise in Unified Communications and mentorship to elevate ope...
Reposted 3 weeks ago
Technical Project Manager, Server Security
$110K - $130K *
Transform cross-functional project management for server I/O development, ensuring cybersecurity compliance and rapid response to vulnerabilities. Lead teams to meet CRA obligations while driving prod...
1 week ago
$130K - $140K *
Take ownership of system functionality and security, ensuring optimal performance and user support. Collaborate with a dynamic team to troubleshoot, automate, and enhance geospatial software systems i...
2 weeks ago
$140K - $150K *
Transform your career by providing vital technical support and system administration. Engage with an agile team to enhance system performance and ensure optimal functionality, focusing on GEOINT appli...
Reposted 2 weeks ago
Operations Manager / Delivery SME IRC304412
$95K - $108K *
Lead cross-functional initiatives by driving strategy, managing SRE operations, and optimizing CI/CD pipelines. Collaborate with teams to enhance production stability and implement AI-driven automatio...
4 days ago
$100K - $120K *
Join our team to provide vital analytical support for hardware and software installations on Navy platforms. Drive processes, develop documentation, and ensure compliance with regulations while coordi...
3 weeks ago
$97K - $110K *
Contribute to a dynamic IT support environment by diagnosing and resolving complex Tier 2 issues, managing processes for device compliance, and enhancing customer satisfaction through effective docume...
3 weeks ago
Service Desk Manager - TS/SCI Cleared - 174842 - 175269
$130K - $150K *
Empower your career by leading a dynamic Service Desk team, ensuring high-quality IT support for government clients. Oversee operations, manage incidents, and drive performance in a mission-focused en...
1 week ago
Desktop Systems Engineer - TS/SCI with Polygraph
$148K - $201K *
Explore innovative IT solutions as you engineer desktop environments and enhance enterprise systems. Collaborate in a dynamic team to support critical government operations with cutting-edge technolog...
4 weeks ago
Desktop Systems Engineer - TS/SCI with Polygraph
$148K - $201K *
Lead the design and implementation of innovative IT solutions while collaborating with a dedicated team. Enhance operational efficiency through effective strategies and hands-on engineering for divers...
4 weeks ago
$110K - $130K *
Elevate your career by leading a technical team to enhance collaboration tools in a dynamic, cloud-based environment. Engage with federal clients, drive Agile practices, and ensure toolset efficiency...
3 weeks ago
$125K - $150K *
Advance large-scale technology engagements by managing cross-functional teams, ensuring effective delivery, and maintaining project accountability, while driving client communication and excellence in...
2 weeks ago
$120K - $140K *
Contribute to optimizing and maintaining client computer systems, ensuring seamless performance and security while solving complex technical challenges in a dynamic environment. Join us to enhance use...
Reposted 2 weeks ago
Practice Manager, Project Management (PMO Regional Manager)
$110K - $130K *
Transform project delivery by leading a team of 15 project managers, ensuring successful IT project outcomes while driving innovation and collaboration across business functions to meet strategic obje...
2 weeks ago
Forward Deployed Expert, Manager
$120K - $145K *
Shape the future of construction operations by leading a dynamic team of Forward Deployed Experts. Drive team excellence in deployment and quality delivery while maintaining hands-on engagement. Colla...
Reposted 2 weeks ago
$68K - $127K *
Pioneer innovative technology solutions by partnering with teams to enhance operational efficiency and minimize risks. Utilize strong technical insights for reliable recommendations to ensure seamless...
3 weeks ago
Program Manager - ServiceNow (342)
$110K - $130K *
Accelerate progress at client-focused IT implementations, driving discovery and delivery excellence. Collaborate across teams to ensure program success while managing stakeholder relationships and opt...
Reposted 3 weeks ago
$90K - $110K *
Lead and empower a dynamic IT team to enhance infrastructure and security while driving innovation and aligning with business strategies in a fast-paced environment. Be a crucial player in adapting te...
Reposted 1 week ago
Supervisor, Customer Solutions Architecture
$106K - $136K *
Lead the charge in driving growth and mentoring a team of Customer Solutions Architects while balancing execution with strategic sales planning and performance analysis to enhance customer engagement...
Reposted 1 week ago
End User Support Specialist - TS/SCI Clearance
$80K - $100K *
Support user experience by providing Tier 1 and 2 service desk assistance, managing incidents and requests, troubleshooting diverse technical issues, and ensuring seamless communication in a secure en...
4 weeks ago
What does a Desktop Support Manager do?
A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.
What qualifications are common for Desktop Support Manager jobs?
Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.
What skills help Desktop Support Managers succeed?
Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.
What career paths can follow a Desktop Support Manager role?
Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.
Where can I find Desktop Support Manager jobs paying $100,000 or more?
Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.