Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$145K - $175K *

Champion customer success by leading a dynamic team to enhance client relationships, drive account growth, and ensure exceptional service delivery while collaborating across departments to achieve str...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$145K - $175K *

Lead the charge in customer success by managing a dynamic team, enhancing client relationships, and driving account growth. Collaborate across departments to ensure exceptional service and strategic o...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Shape the future of educational technology by driving sales success. Lead the Sales and Customer Success teams to achieve sustainable growth, executing strategic initiatives while fostering a high-per...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Optimize customer success by driving engagement and retention, ensuring clients maximize value from services. Collaborate with teams to enhance the customer experience and advocate for their needs, co...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$70K - $100K *

Unlock potential by driving customer success through strategic leadership and relationship-building. As part of a dynamic team, manage key accounts, mitigate risk, and ensure satisfaction while influe...

Vancouver, BCRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $225K *

Lead the charge in developing strategies for client retention and growth, optimizing team performance, and building robust client relationships to enhance customer experiences and achieve revenue targ...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate client satisfaction by serving as the primary contact, advocating for their needs, and ensuring exceptional service delivery. Build strong relationships and drive retention through effective c...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$146K - $190K *

Lead regional operations to enhance provider success, ensuring alignment with national strategies while adapting to local dynamics and market needs, driving satisfaction and engagement across the heal...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$70K - $120K *

Champion customer success in healthcare by building strong relationships and driving innovative solutions. Collaborate with teams to enhance customer loyalty, strategize growth, and excel in deliverin...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$70K - $95K *

Partner with us to drive customer success through deep understanding of workflows, foster adoption, and ensure user satisfaction. Collaborate across teams to translate technical usage and product insi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $300K *

Develop strategic customer relationships, drive retention and expansion for complex accounts, and collaborate across teams to ensure customer success and satisfaction. Build trust with C-suite stakeho...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $92K *

Lead a dynamic team of Customer Advisors to enhance SMB client success, focusing on adoption, retention, and account health. Drive key metrics and collaborate cross-functionally to resolve issues, ens...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$78K - $84K *

Pioneer customer success by transforming relationships into partnerships, guiding clients through complex solutions, and maximizing product adoption to achieve their business goals. Collaborate across...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with high-value enterprise clients, driving strategic account growth and excellence in service delivery while mentoring junior team members and enhancing industry expertise...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Join a team that's building a customer success function that drives adoption and value across construction companies, enhancing their experience through direct engagement and strategic leadership in a...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Build and lead a high-impact customer success function to enhance client adoption and value, while driving operational excellence. Collaborate with executives to shape strategy and inspire a team dedi...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in transforming public sector consulting by guiding organizations through digital transformation and ERP implementations, while managing high-impact teams and fostering client relation...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate customer success by managing enterprise relationships, shaping research strategies, and driving sustainable outcomes. Collaborate cross-functionally to establish best practices and ensure clie...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $200K *

Lead the charge in enhancing customer satisfaction through strategic management of a high-performing OmniChannel Customer Success team, directly engaging with enterprise clients to drive results and f...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$125K - $169K *

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $145K *

Engage clients by overseeing the integration of AI solutions into workflows, ensuring value-driven adoption and optimizing customer success through strategic support and relationship management...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$102K - $138K *

Lead the charge in customer success by architecting AI-driven digital transformations that empower B2B clients to optimize workflows and achieve strategic goals through expert consultation and collabo...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate customer success in the Americas by leading a growing team of CSMs. Drive adoption, value realization, and customer health while shaping playbooks and strategies for scalable growth. Collabora...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in elevating client success through strategic relationship management, team development, and robust operational frameworks to ensure exceptional service delivery and client satisfactio...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$200K - $225K *

Elevate customer operations by leading Loan Fulfillment, Customer Experience, and Collections teams. Drive efficiency, enhance applicant experiences, and manage vendor relationships to ensure a seamle...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.