Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$112K - $176K *

Unlock client success by managing post-sale relationships, driving product adoption, and identifying growth opportunities in the consumer lending sector. Collaborate with internal teams to enhance cli...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate healthcare operations in a new market by leading strategic growth, enhancing clinic performance, and building high-performing teams while ensuring regulatory compliance and superior patient ca...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$120K - $145K *

Develop and lead comprehensive marketing strategies to drive revenue growth across multiple B2B tech companies. Collaborate closely with sales and oversee a small team to ensure market positioning and...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $200K *

Join a team that's redefining HR operations by driving strategic initiatives, enhancing employee experiences, and optimizing processes to support organizational growth and excellence in a dynamic envi...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$183K - $239K *

Grow your career with a dynamic team focused on developing innovative GTM strategies that drive sustainable growth and enhance customer experiences through data-driven insights and cross-functional co...

RemoteRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$88K - $154K *

Join a dynamic team to drive growth for top Sellers by developing strategic plans, enhancing operational efficiency, and fostering strong relationships. Utilize data-driven insights to identify opport...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$127K - $155K *

Drive strategic revenue initiatives by partnering with sales teams to optimize performance, enhance forecasting, and implement go-to-market strategies. Leverage data insights to support decision-makin...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Drive revenue growth by optimizing sales strategies and operations. Collaborate with leadership to enhance forecasting, territory design, and performance metrics, ensuring the sales team achieves its...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $146K *

Drive revenue optimization by collaborating with sales teams to enhance strategies, analyze data, and implement go-to-market initiatives. Leverage insights to support decision-making and ensure alignm...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $220K *

Drive enterprise sales success by leading a high-performance team in payer technology, expanding market presence, and enhancing client relationships across various healthcare segments while executing...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$140K - $155K *

Elevate customer engagement and advocacy by leading innovative marketing strategies that drive growth, retention, and community building. Collaborate across teams to enhance customer value and support...

Vancouver, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$142K - $178K *

Engage with enterprise clients by owning the full sales cycle, identifying growth opportunities, and leading implementations. Collaborate with teams to enhance sales processes and become an expert in...

Massachusetts, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform client loyalty strategies into powerful drivers of engagement and growth. Lead executive partnerships, optimize program performance, and innovate solutions that enhance customer experiences...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$100K - $120K *

Take ownership of operations across multiple healthcare branches, driving growth and excellence. Lead a team of Branch Managers, manage P&L, and enhance customer service while implementing strategic s...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$127K - $155K *

Elevate participant engagement by implementing strategic retention initiatives, analyzing clinical trial data, and collaborating with cross-functional teams to ensure data integrity and minimize dropo...

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$197K - $276K *

Join a dynamic leadership team to shape strategic people initiatives, drive organizational effectiveness, and enhance employee engagement in a global, fast-paced environment focused on innovation and...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Help us drive revenue growth by leading the full sales cycle in the Digital Science sector, engaging with C-suite leaders and aligning solutions with enterprise strategies to enhance decision-making a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead strategic interactive marketing initiatives, build client relationships, and deliver insightful solutions. Manage teams and projects while ensuring budget adherence and fostering collaboration ac...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Transform client marketing strategies by leading interdisciplinary teams, delivering innovative solutions based on research and best practices, while fostering long-lasting client relationships to ach...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Help us drive innovative product strategies in patient services, focusing on access, adherence, and affordability. Lead cross-functional teams to translate business needs into impactful technology sol...

Massachusetts, USRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$105K - $127K *

Join a dynamic team to drive enterprise sales in the healthcare sector, leveraging strategic relationships and operational rigor to enhance patient experiences and optimize outcomes. Shape the future...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Join a team that's redefining strategic partnerships by building and scaling impactful relationships. You'll oversee partner deployments, design enablement systems, and shape multi-year growth strateg...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $215K *

Champion client success by leading a high-performance team to deliver insight-driven solutions, drive growth, and foster strategic partnerships in a dynamic, hybrid environment focused on consumer pac...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$119K - $186K *

Help us elevate customer experiences by leading complex research initiatives that inform strategic decisions. You'll drive insights using qualitative and quantitative methods while mentoring a team in...

RemoteRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Inspire customer success by fostering relationships and driving adoption. Leverage your technical expertise to guide clients through their journey, ensuring they maximize their investment and achieve...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.