Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$119K - $149K *

Join a team that's redefining client success through strategic operations. You'll optimize processes, develop KPIs, and drive cross-functional alignment to ensure long-term client satisfaction in a dy...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$348K - $471K *

Join a team that's driving operational excellence across a global B2B revenue engine. You'll lead revenue planning, forecasting, and optimize the customer lifecycle to enable scalable growth across mu...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$210K - $250K *

Champion operational excellence across global B2B revenue functions, driving growth through strategic revenue insights, meticulous planning, and cross-team collaboration to support scalable processes...

CanadaRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$175K - $210K *

Lead global field operations, driving strategy and execution across sales, technical services, and partner functions. Collaborate with senior leadership to optimize pipeline management, forecasting, a...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in shaping People & Culture strategy for Houston, driving HR initiatives across Texas. Build relationships with clinical leaders, manage employee relations, and enhance workplace cultu...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Accelerate progress at the intersection of client experience and operations. Own the journey from booking to treatment, tackling challenges directly while building scalable systems and teams to enhanc...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Make your mark at a dynamic organization by enhancing client experiences through innovative solutions. Lead operations, tackle escalations, and build systems that ensure seamless care journeys while d...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Drive customer success by managing post-sale relationships, ensuring product adoption, satisfaction, and retention. Serve as a trusted advisor, aligning solutions with business objectives to maximize...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $223K *

Join a team that's dedicated to maximizing enterprise value through strategic consulting and technical expertise. Leverage your Sprinklr knowledge to drive customer success and innovation while foster...

Texas, USRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $145K *

Join us to manage enterprise customer relationships, driving adoption and retention through strategic insights and strong partnerships. You'll be a trusted advisor, ensuring measurable value and succe...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$147K - $220K *

Join a team that's dedicated to transforming Life Sciences customers' success, driving adoption and maximizing value through active engagement and strategic account management, ensuring their long-ter...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $165K *

Drive strategic partnerships and technical solutions for revenue growth, collaborating with sales teams to secure complex integrations and enhance client experiences across mid-market and enterprise s...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$112K - $176K *

Unlock client success by managing post-sale relationships, driving product adoption, and identifying growth opportunities in the consumer lending sector. Collaborate with internal teams to enhance cli...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate healthcare operations in a new market by leading strategic growth, enhancing clinic performance, and building high-performing teams while ensuring regulatory compliance and superior patient ca...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$120K - $145K *

Develop and lead comprehensive marketing strategies to drive revenue growth across multiple B2B tech companies. Collaborate closely with sales and oversee a small team to ensure market positioning and...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $200K *

Join a team that's redefining HR operations by driving strategic initiatives, enhancing employee experiences, and optimizing processes to support organizational growth and excellence in a dynamic envi...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$183K - $239K *

Grow your career with a dynamic team focused on developing innovative GTM strategies that drive sustainable growth and enhance customer experiences through data-driven insights and cross-functional co...

RemoteRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $154K *

Join a dynamic team to drive growth for top Sellers by developing strategic plans, enhancing operational efficiency, and fostering strong relationships. Utilize data-driven insights to identify opport...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$127K - $155K *

Drive strategic revenue initiatives by partnering with sales teams to optimize performance, enhance forecasting, and implement go-to-market strategies. Leverage data insights to support decision-makin...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Drive revenue growth by optimizing sales strategies and operations. Collaborate with leadership to enhance forecasting, territory design, and performance metrics, ensuring the sales team achieves its...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $146K *

Drive revenue optimization by collaborating with sales teams to enhance strategies, analyze data, and implement go-to-market initiatives. Leverage insights to support decision-making and ensure alignm...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $220K *

Drive enterprise sales success by leading a high-performance team in payer technology, expanding market presence, and enhancing client relationships across various healthcare segments while executing...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$140K - $155K *

Elevate customer engagement and advocacy by leading innovative marketing strategies that drive growth, retention, and community building. Collaborate across teams to enhance customer value and support...

Vancouver, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$142K - $178K *

Engage with enterprise clients by owning the full sales cycle, identifying growth opportunities, and leading implementations. Collaborate with teams to enhance sales processes and become an expert in...

Massachusetts, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform client loyalty strategies into powerful drivers of engagement and growth. Lead executive partnerships, optimize program performance, and innovate solutions that enhance customer experiences...

1 week ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.