Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$239K - $265K *

Champion customer success by leading a global team to enhance enterprise support, drive proactive account health, and implement scalable service models for complex accounts and fleet partners, ensurin...

Today

  •   11 - 15 years exp.  •   Transportation

$110K - $130K *

Drive client engagement and develop strategic relationships to enhance business growth. Leverage consultative selling and industry insights to deliver tailored solutions, ensuring client satisfaction...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$121K - $191K *

Partner with us to drive engineering transformation by managing customer success throughout the implementation and renewal process, ensuring high product utilization and alignment with business goals...

New York, NYRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K *

Engage customers throughout their journey, driving adoption, retention, and growth. Own relationships, monitor health, and collaborate cross-functionally to ensure success and value from the platform...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$65K - $110K *

Empower VIP members by providing exceptional support and building lasting relationships. Manage inquiries, coordinate fulfillment, and collaborate with teams to enhance customer experience and drive e...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Join a dynamic team to drive customer success by designing and implementing technical solutions that enhance platform integration, ensuring measurable outcomes while collaborating across departments t...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Build impactful technical solutions that enhance customer integration with our platform. Collaborate across teams to deliver projects on time and within budget, ensuring clients achieve measurable ope...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $150K *

Join a dynamic team as you build strategic partnerships with enterprise customers, driving retention and growth while advocating for their success with innovative solutions and collaborative internal...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $150K *

Drive customer success by fostering strategic relationships with enterprise clients, enhancing solution adoption, and ensuring retention through proactive engagement and collaboration across teams...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $150K *

Engage enterprise customers by fostering strategic relationships, driving retention, and identifying growth opportunities. Collaborate across teams to enhance solution adoption and ensure customer suc...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $150K *

Drive customer success by managing strategic relationships with enterprise clients. Focus on retention, engagement, and growth while collaborating with internal teams to enhance solution adoption and...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$160K - $200K *

Join a dynamic team to lead the strategy and delivery of innovative reporting and analytics solutions that enhance client value and patient services. Drive insights, foster collaboration, and elevate...

Mason, OHRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Champion data-driven solutions that enhance patient access and service delivery. Lead a team to transform analytics insights into strategic recommendations, while collaborating across departments to d...

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$250K - $350K *

Unlock growth by leading U.S. sales strategy across diverse healthcare channels. Drive revenue, enhance customer engagement, and collaborate with cross-functional teams to achieve commercial excellenc...

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Provide the local customer success presence for strategic Natural Resources clients, enhancing relationships and driving deeper engagement. Collaborate with account teams to ensure customers maximize...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$232K - $348K *

Join a team that's driving innovation across Product, Technology, and business functions. As a pivotal connector, you'll facilitate collaboration, enhance product adoption, and lead transformative ini...

1 month ago

  •   11 - 15 years exp.  •   Consumer Technology

$110K - $130K *

Accelerate progress at a fast-paced, AI-driven company by driving customer success through effective onboarding, adoption, expansion, and renewal, ensuring clients achieve measurable outcomes and real...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$145K *

Transform customer engagement through impactful relationships and proactive problem-solving. Leverage over 3 years of experience to foster connections with senior stakeholders and drive success across...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $210K *

Elevate team performance by leading a high-achieving group of enterprise AEs. Drive excellence in sales processes, cultivate talent, and secure complex multi-stakeholder deals. Influence product strat...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $200K *

Elevate operational excellence by leading transformation initiatives and optimizing Shared Services. Collaborate with senior leaders to drive measurable improvements in productivity, cost efficiency...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$80K - $90K *

Advance your career by serving as a strategic partner for clients, ensuring their success and satisfaction through relationship management, operational execution, and performance optimization. Collabo...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $145K *

Accelerate progress at our Customer Success team by leading strategy, planning, and operations. Drive cross-functional collaboration and optimize workflows to enhance customer experiences while scalin...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$210K - $250K *

Join us to shape organizational strategy and drive people initiatives that align with business goals. As a strategic HR leader, you'll partner with executives to enhance leadership effectiveness and f...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $95K *

Champion customer success by managing post-sale journeys and driving renewals, engagement, and expansion for diverse accounts. Collaborate with teams to enhance experiences and ensure clients achieve...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive growth by leading the sales team to deliver aerial imagery solutions to government agencies, fostering relationships and optimizing performance to expand revenue across diverse accounts in this...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.