Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$90K - $155K *

Empower healthcare partnerships by driving consultative sales and strategic growth. Collaborate with executives to enhance engagement, expand market reach, and improve patient outcomes through tailore...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Transform client relationships by driving growth and engagement through consultative sales. Collaborate with healthcare executives to align solutions with strategic goals, enhancing patient access and...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Join a team that's dedicated to driving account growth through consultative sales, building executive relationships, and expanding strategic partnerships within healthcare networks to enhance patient...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$146K - $190K *

Elevate provider success across the South region by spearheading strategic initiatives, optimizing team performance, and driving regional outcomes while ensuring adherence to national standards and lo...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$171K - $273K *

Lead transformative customer success strategies, align Salesforce capabilities with client objectives, and elevate enterprise accounts through strategic risk management and deep executive partnerships...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $120K *

Unlock potential by driving customer success for enterprise accounts, guiding them through onboarding, adoption, and renewal. Build trusted partnerships, analyze engagement metrics, and collaborate cr...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$352K - $473K *

Unlock potential by leading transformative strategies for Cloud Success. Drive operational excellence, enhance customer experiences, and leverage data insights to scale impact across a complex, global...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$352K - $473K *

Shape the future of Cloud Success by driving strategic operations, enhancing customer experiences, and leveraging AI insights. Lead cross-functional teams to build scalable systems and foster alignmen...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$352K - $473K *

Shape the future of Cloud Success by driving strategy, operations, and analytics. Collaborate across teams to enhance customer experiences and build scalable systems that empower success in a dynamic...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$352K - $473K *

Drive transformative strategies for Cloud Success, enhancing operations and analytics. Collaborate across functions to build scalable systems, improve decision-making, and elevate customer experiences...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $97K *

Unlock your potential as you drive customer success in Higher Education. Build trusted relationships, manage strategic accounts, and ensure satisfaction through effective collaboration and tailored su...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $200K *

Unlock growth by driving new product sales within our existing customer base. Own ambitious revenue targets, build pipelines, and collaborate with teams to deliver exceptional customer value and susta...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $200K *

Drive growth by selling new products to existing customers, owning revenue targets, and collaborating with teams to create value. This role demands a competitive hunter mindset, strategic selling, and...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $190K *

Shape the future of enterprise adoption by leading strategic client growth with cross-functional orchestration. Drive long-term success through executive governance, leveraging AI for decision-making...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $190K *

Join a transformative team dedicated to driving strategic client growth and enterprise adoption of innovative solutions, while fostering executive relationships and orchestrating cross-functional init...

Tucson, AZRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Deliver exceptional customer support and strategic guidance, fostering strong relationships to enhance product adoption and drive success for clients. Analyze needs, scope initiatives, and champion cu...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate the customer experience by owning the entire post-sale journey in North America. Lead a dynamic team to design and implement AI-driven strategies that enhance customer success, retention, and...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$88K - $105K *

Transform client engagement with tailored solutions, drive retention, and build lasting relationships that ensure customer success and revenue growth. Leverage your expertise to advocate for customer...

Virginia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $225K *

Champion customer success by leading a high-performing team that drives retention, expansion, and customer satisfaction through strategic initiatives and scalable programs...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$250K - $300K *

Elevate patient engagement by leading growth strategies across marketing, product, and analytics. Drive acquisition and retention efforts to scale our community while ensuring balance between trust, q...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$190K - $215K *

Champion customer success through strong relationships, technical support, and strategic guidance for AI cloud solutions, ensuring clients maximize value, achieve performance goals, and navigate compl...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$190K - $215K *

Empower clients by managing strategic relationships and providing technical guidance in AI and cloud solutions. Drive customer success through performance monitoring, training, and advocacy, ensuring...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in driving client success and growth by managing strategic accounts, delivering innovative solutions, and influencing industry strategy through collaboration and expertise, ensuring al...

Texas, USRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Transform partner relationships by managing and optimizing food service accounts, ensuring successful operations and growth opportunities through collaboration and strategic solutions...

4 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.