Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$76K - $95K *

Manage client relationships to drive retention and growth, ensuring customer success. Collaborate across teams to optimize solutions, analyze performance, and lead impactful reviews, enhancing client...

4 weeks ago

  •   Less than 5 years exp.  •   Media

$160K - $200K *

Drive customer success by leading strategic transformations and fostering C-suite relationships. Leverage ServiceNow expertise to enhance satisfaction, retention, and value delivery across complex, mu...

Addison, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining customer success by leading and mentoring CSMs. Drive scalable strategies for enterprise clients while optimizing their experience and outcomes as we grow and enhance our...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Manage and elevate customer success initiatives, ensuring clients maximize value from our AI-powered platform. Lead a dedicated team, shape post-sales strategies, and foster strong relationships to dr...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Drive operational excellence by leading multi-team managers in executing compliant money movement flows. Collaborate cross-functionally to enhance customer experiences while ensuring risk mitigation a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by guiding customers through onboarding and success planning, ensuring they achieve their business objectives while maximizing product value and satisfaction in a dynamic SaaS environ...

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$152K - $209K *

Unlock potential by driving customer success and strategic alignment with enterprise clients. Leverage your expertise to enhance relationships, deliver measurable outcomes, and champion innovative sol...

Toronto, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Drive impactful product strategy in a high-growth healthcare environment. Lead innovation and leverage AI to enhance value-based care products, ensuring alignment with corporate vision while maximizin...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Elevate sales performance by developing and scaling a forward-thinking sales enablement strategy. Lead onboarding, ongoing skills enhancement, and sales methodology adherence while leveraging AI-drive...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $100K *

Join a dynamic team as a strategic Customer Success Manager to drive customer value, enhance product adoption, and ensure portfolio retention across key accounts while collaborating with executives to...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$145K - $200K *

Accelerate customer success by guiding clients through onboarding, adoption, and risk mitigation. Leverage your expertise to build relationships, drive renewals, and identify expansion opportunities...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$194K - $262K *

Champion strategic initiatives by architecting and executing complex programs. Lead cross-functional teams to deliver high-impact results, leveraging AI for enhanced decision-making and operational ex...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$165K - $190K *

Manage customer outcomes from onboarding through to renewal, driving success via strategic engagement and value realization. Be the go-to advisor ensuring alignment with business goals and optimizing...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Play a key role in client engagement by driving the growth of our Insights product in corporate healthcare. Collaborate cross-functionally to enhance usage, retention, and revenue with a focus on rela...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Drive enterprise-level success by guiding clients to maximize their learning potential with our innovative LMS platform, ensuring deep adoption, retention, and growth through strategic partnerships an...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$236K - $296K *

Join a team that's redefining customer engagement by tackling complex enterprise accounts. You'll lead technical success initiatives, collaborate with engineers, and influence key stakeholders to driv...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$236K - $296K *

Innovate by defining technical success for complex enterprise accounts. Collaborate with engineers and executives to navigate challenges, establish trust, and drive impactful outcomes in a dynamic, cu...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$213K - $266K *

Elevate your career by tackling complex enterprise accounts, defining technical success, and leading a squad of engineers to drive impactful solutions. You'll navigate challenges, build trust, and inf...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$213K - $266K *

Drive technical success on complex enterprise accounts, crafting tailored solutions and managing relationships with key stakeholders. Collaborate with engineers to navigate challenges and ensure impac...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Empower client success through strategic account leadership, fostering relationships, and driving value realization. Utilize expertise in SaaS solutions to guide projects and deliver an exceptional cl...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $165K *

Transform customer relationships into strategic partnerships, driving revenue growth and operational efficiencies through technical expertise and business acumen. Lead customer success initiatives fro...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $160K *

Join an innovative customer success team to foster relationships with investment professionals. You will play a key role in integrating AI solutions into enterprise workflows, driving adoption and ens...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Transform customer experiences by onboarding and integrating new clients, providing tailored support, and fostering strategic growth initiatives to maximize engagement and satisfaction with our innova...

Orlando, FLRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Lead the charge in enhancing client experiences by onboarding new clients and implementing tailored solutions, fostering partnerships, and optimizing growth strategies for effective use of innovative...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$91K - $110K *

Optimize customer success strategies to drive international growth, ensuring seamless adoption of products while enhancing customer satisfaction and retention through consultative engagement and innov...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.