Guidepoint Global, Llc

VP, Client Success (Healthcare Insights)

Guidepoint Global, Llc • $100K — $120K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelors or masters degree from an accredited University, with healthcare-adjacent coursework preferred.
  • 6+ years of experience in account management, relationship management, or consultative sales.
  • Proven track record managing renewals and negotiating contracts.
  • Demonstrated success in driving upsell and cross-sell revenue.
  • Experience managing mid-sized to large B2B client portfolios.
  • Strong executive presence and ability to build relationships with C-level stakeholders.
  • Comfortable conducting in-person client meetings.

Responsibilities

  • Serve as an advocate for the Insights product with corporate healthcare clients.
  • Develop personalized engagement plans tailored to client needs and interests.
  • Monitor and drive client engagement via direct outreach efforts.
  • Lead renewal conversations, pricing discussions, and commercial engagements.
  • Identify and drive upsell and cross-sell opportunities for the Insights platform.
  • Gather client feedback to inform product development and marketing strategies.

Benefits

  • 15 PTO Days, 10 legal holidays, and sick days.
  • Comprehensive medical, dental, and vision plans.
  • 401(k) matching up to 10% of employee contributions, along with life insurance and parental leave.
  • Commuter benefits and corporate discounts available.
  • Development opportunities through LinkedIn Learning.
  • Fun office perks like Friday happy hour, 'Summer Fridays', and free snacks.
  • Participation in a year-round corporate athletic league.
Full Job Description
Overview:

Play a vital role in Guidepoint's success.

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among our active trials and current subscribing clients. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.

This is a hybrid role located in New York City.

What You'll Do:
  • Serve as an advocate for the Insights product with corporate healthcare clients and foster three-dimensional relationships with key stakeholders
  • Develop personalized engagement plans for each client depending on therapeutic areas of focus, ongoing clinical trials of interest, and competing companies to effectively market Insights content
  • Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
  • Lead renewal conversations, pricing discussions, and commercial engagements in partnership with internal teams
  • Identify and drive upsell and cross-sell opportunities by expanding client usage of the Insights platform
  • Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

What You Have:
  • Bachelors or masters degree from an accredited University, Healthcare-adjacent coursework is a plus
  • 6+ years of experience in account management, relationship management, or consultative sales
  • Proven track record managing renewals and negotiating contracts
  • Demonstrated success driving upsell and cross-sell revenue
  • Experience managing mid-sized to large B2B client portfolios
  • Strong executive presence and ability to build C-level relationships
  • Comfortable conducting in-person client meetings
  • Commercially minded, proactive, and highly accountable

What We Offer:

The annual base salary for this position is $100,000 - $120,000. Additionally, this position is eligible for an annual discretionary bonus based on performance.

You will also be eligible for the following benefits:
  • 15 PTO Days, 10 legal holidays, and sick days
  • Comprehensive Medical, dental, and vision plans
  • Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
  • Commuter benefits and a corporate discounts
  • Development opportunities through the LinkedIn Learning platform
  • Friday happy hour, "Summer Fridays", and free snacks and beverages in the office
  • Year-round corporate athletic league

#LI-MI1

#LI-Hybrid

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation

$100,000-$120,000 USD

About Guidepoint Global, Llc

Guidepoint is a leading expert network firm that connects business decision-makers with experts across various industries. The company offers a range of services, including primary research, diligence, and advisory services. Guidepoint has a global presence, with offices in the United States, Europe, and Asia.
Learn more about Guidepoint Global, Llc
Size
1,000 employees
Industry

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