Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$125K - $150K *

Manage customer success, implementation, and support to drive retention and expansion. Own metrics, diagnose churn, and enhance onboarding. Lead a team to create a seamless customer journey and ensure...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$170K - $190K *

Champion client success by leading high-performing teams, nurturing relationships, and driving growth. Cultivate a proactive, skilled organization that anticipates client needs and fosters exceptional...

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate customer success by guiding clients through their journey, maximizing product value, and fostering strategic partnerships. Collaborate cross-functionally to enhance user experience and drive r...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Build a robust Customer Success function, driving customer onboarding and retention. Lead key accounts while developing a scalable team and operational model, ensuring clients achieve maximum value fr...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$120K - $150K *

Accelerate customer success by managing enterprise accounts, driving onboarding, and ensuring long-term satisfaction. Collaborate cross-functionally to deliver value, mitigate risks, and identify grow...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead the onboarding function for diverse customer segments, managing a team to ensure a seamless transition from contract to go-live. Collaborate cross-functionally to enhance processes and drive cust...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $158K *

Join a team that's redefining customer success by driving revenue and product adoption. Leverage your expertise to deepen relationships, navigate complex environments, and lead initiatives that enhanc...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$128K - $151K *

Empower customer success by deepening relationships, driving revenue, and implementing innovative solutions. Collaborate across teams to enhance product adoption and identify growth opportunities with...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

The Enterprise Customer Success Manager at PermitFlow will take ownership of high-value customer relationships, focusing on contractors and developers in the construction industry. This role involves...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $220K *

Elevate growth and commercialization strategies by leading an integrated commercial organization. Drive market insights, portfolio alignment, and customer experience to enhance sustainable growth and...

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$95K - $115K *

Drive strategic partnerships with enterprise clients, managing a focused portfolio to enhance platform adoption and value realization. Collaborate cross-functionally to ensure customer success and sat...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $135K *

Elevate your career by managing strategic enterprise accounts, driving adoption, and delivering measurable business outcomes as a trusted advisor. Collaborate with sales to enhance customer success an...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion customer success by driving adoption and measurable outcomes for enterprise accounts. Collaborate with C-suite executives, manage account health, and partner with sales to enhance revenue ret...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $135K *

Inspire customer success by managing strategic enterprise accounts, driving adoption, and delivering measurable business outcomes while acting as a trusted advisor to executives and a revenue partner...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $120K *

Explore customer success by managing relationships, driving product adoption, and ensuring satisfaction for enterprise clients. Collaborate cross-functionally to enhance the customer experience and ac...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform customer experiences as you manage service retention across the Central region. Drive growth by fostering relationships, identifying upsell opportunities, and ensuring exceptional satisfacti...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive customer success by managing relationships and retention strategies across a diverse portfolio. Collaborate with clients to enhance satisfaction and identify growth opportunities while ensuring...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Unlock potential by leading client success initiatives, ensuring delivery excellence across strategic accounts. Build trust, foster long-term partnerships, and drive business growth through exceptiona...

Mississauga, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$119K - $179K *

Transform customer success by guiding clients through AI-driven contract lifecycle management, optimizing workflows, and ensuring measurable value realization through strategic partnerships and tailor...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$113K - $170K *

Innovate customer success strategies by leveraging AI-driven CLM solutions. Collaborate with cross-functional teams to enhance adoption, optimize workflows, and drive measurable value for clients, ens...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$119K - $179K *

Join a team that's driving AI-powered contract lifecycle management success. As a specialized Customer Success Manager, you'll enhance customer adoption and value realization through strategic partner...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$119K - $179K *

Transform customer success by driving AI-powered contract lifecycle management adoption. Collaborate with stakeholders to optimize workflows, enhance value realization, and ensure long-term success th...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$113K - $170K *

Drive customer success by optimizing AI-powered contract lifecycle management workflows. Collaborate with stakeholders to enhance adoption, ensure value realization, and foster long-term relationships...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$119K - $132K *

Join our team to optimize merchant success on our delivery platform. Leverage data insights and operational expertise to enhance performance, drive revenue growth, and foster strong relationships with...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$119K - $132K *

Elevate merchant success by optimizing operations and driving revenue growth. As a key advisor, leverage data insights and collaboration to enhance performance and ensure a seamless experience on our...

1 week ago

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.