Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Product Launch & Technical Support Engineer
$95K - $115K *
Engage your expertise to launch and support microwave radio products, ensuring compliance and performance across North America. Collaborate cross-functionally to resolve technical issues and enhance c...
2 weeks ago
Technical Support Specialist 794
$90K - $120K *
Provide Tier 1 Help Desk support for various applications, manage user accounts, and document customer issues. Collaborate with technical teams to enhance operations and develop user guides while gain...
4 weeks ago
Technical Support Specialist 794
$90K - $120K *
Manage Tier 1 Help Desk support for various applications, ensuring user access, issue resolution, and documentation. Collaborate with technical teams to enhance operations and support modernization ef...
4 weeks ago
$95K - $115K *
Join a team that's dedicated to providing advanced technical support and troubleshooting for end-user computing environments. Elevate user experiences by resolving complex issues and enhancing operati...
3 weeks ago
$77K - $176K *
Optimize customer deployments by transforming validated AI solutions into effective workflows. Collaborate with clients to ensure technical acceptance and implement seamless integrations while maintai...
3 weeks ago
$75K - $99K *
Lead the resolution of complex technical issues for cryogenic probe stations, collaborating with cross-functional teams to enhance product reliability and customer satisfaction while driving innovativ...
Today
$95K - $115K *
Drive customer success by providing expert technical support and solutions. Collaborate with a dedicated team to resolve complex issues, enhance product adoption, and ensure customer satisfaction in a...
2 days ago
$110K - $130K *
Unlock your technical expertise by enhancing customer experiences through proactive support, problem-solving, and collaboration within a dynamic team focused on innovative storage solutions and custom...
Reposted 3 days ago
$95K - $115K *
Pioneer customer solutions by leveraging your technical expertise to resolve complex issues swiftly, build strong relationships, and drive continuous improvement in post-sales support, ensuring custom...
Reposted 3 days ago
$95K - $115K *
Unlock potential by delivering exceptional customer support through technical expertise. Collaborate closely with clients and teams to resolve complex storage issues while ensuring top-tier satisfacti...
Reposted 5 days ago
$70K - $94K *
Join a team that's dedicated to delivering comprehensive training solutions for both internal and external personnel, ensuring safe and effective task performance through innovative training methods a...
Reposted 2 weeks ago
$120K - $143K *
Join a team that's redefining user support in enterprise environments. Lead technical initiatives, resolve complex issues, and collaborate with stakeholders to enhance end-user computing solutions acr...
Reposted 5 days ago
$72K - $92K *
Empower your career by providing essential IT support, resolving technical issues, and enhancing user experience in a dynamic hybrid environment. Collaborate with teams to streamline processes and mai...
Reposted 1 week ago
$80K - $95K *
Unlock potential by solving complex technical issues in healthcare IT, collaborating with global teams to enhance reliability and customer satisfaction while driving continuous improvement and proacti...
3 weeks ago
$104K - $157K *
Empower customers by providing expert technical support and solutions. Collaborate cross-functionally to enhance product adoption and drive value realization. Take on projects that contribute to compa...
Yesterday
$72K - $99K *
Collaborate with a diverse team to provide IT support, ensuring seamless operation of PCs, printers, and servers. Engage in troubleshooting, user onboarding, and system maintenance to enhance user exp...
3 weeks ago
$86K - $198K *
Join a team that's shaping the future of U.S. Navy systems engineering. Lead complex projects, innovate solutions, and drive technical excellence throughout the system development lifecycle while coll...
Reposted 3 days ago
$86K - $198K *
Lead the design and development of complex systems, translating customer needs into technical specifications. Collaborate with teams to enhance system performance and support national security mission...
3 weeks ago
Technical Support Engineer (Robotics)
$80K - $110K *
Elevate your career as a Technical Support Engineer, diagnosing and resolving robot issues to ensure production uptime. Collaborate with support teams, improve systems, and enhance customer experience...
1 week ago
$104K - $174K *
Lead the charge in providing advanced technical support for aviation software solutions, collaborating with airline customers and cross-functional teams to troubleshoot issues, optimize operations, an...
Today
$104K - $174K *
Elevate your career by providing expert technical support for aviation software solutions. Collaborate with global teams to troubleshoot complex issues, enhance customer satisfaction, and drive innova...
Yesterday
$104K - $174K *
Lead the charge in delivering exceptional technical support for aviation software solutions, collaborating with airline customers and cross-functional teams to troubleshoot complex issues and enhance...
Yesterday
$100K - $120K *
Champion executive productivity by providing proactive, high-level IT support to C-suite leaders and their teams. Collaborate with IT teams to ensure seamless technology experiences, maintaining discr...
1 week ago
$80K - $95K *
Transform your career by providing essential IT support, resolving end-user issues, managing collaboration tools, and enhancing office technology. Join a dynamic team dedicated to improving user exper...
1 week ago
$110K - $130K *
Transform operational excellence by ensuring QA/UAT environments are fully functional. Leverage your expertise in monitoring, scripting, and health checks to enhance application performance and suppor...
Reposted 5 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.