Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$60K - $180K *
Engage in advanced system integration and verification, driving innovation through testing and automation. Collaborate with teams to develop test plans and troubleshoot issues, ensuring high-quality o...
4 weeks ago
$95K - $115K *
Unlock potential by leading process improvements and new part introductions in manufacturing. Collaborate across teams to enhance product quality, optimize processes, and drive technical solutions for...
6 days ago
Desktop & A/V Support Engineer
$90K - $95K *
Join a dynamic team as you deliver high-touch IT support for Mac and AV systems, ensuring seamless operations for executives. Troubleshoot complex issues, implement solutions, and enhance user experie...
1 week ago
$95K - $115K *
Engage with customers to design and develop innovative products, balancing technical requirements with manufacturability. Lead product improvements and custom solutions while serving as the primary te...
1 week ago
Applications Engineer - Principal
$145K - $175K *
Join a team that's shaping the future of EDA tools for global electronics leaders. Leverage your microelectronics expertise to drive innovation and provide exceptional support throughout the customer...
1 week ago
$108K - $130K *
Engineer and support a global enterprise network, ensuring security and reliability. Collaborate with teams on projects, troubleshooting, and compliance initiatives while managing complex network envi...
Today
$110K - $130K *
Optimize global network operations by designing, implementing, and securing enterprise networks. Collaborate with teams to troubleshoot and enhance security compliance while supporting after-hours mai...
Today
Systems Engineer, Data Systems
$150K - $180K *
Champion innovation by defining and driving hardware systems architecture for cutting-edge data collection systems, collaborating with cross-functional teams to ensure seamless integration and operati...
1 week ago
Systems Engineer, Data Systems
$138K - $165K *
Join a dynamic team to define and drive innovative hardware systems architecture for cutting-edge data collection systems, collaborating across multiple domains to ensure seamless integration and oper...
1 week ago
$112K - $188K *
Join a team that's redefining systems engineering by leading complex projects, defining requirements, and driving innovative solutions while collaborating with customers and guiding junior engineers t...
3 weeks ago
$120K - $145K *
Lead the charge in developing and supporting low voltage infrastructure across global offices and labs. Collaborate with diverse teams to ensure optimal design, deployment, and operational efficiency...
Reposted 2 days ago
$110K - $130K *
Join a dynamic team where you'll engage customers, translate their needs into effective proposals, and collaborate on innovative solutions to drive success in the broadband service industry, enhancing...
Reposted 3 weeks ago
$110K - $130K *
Transform customer insights into innovative technical solutions, driving successful proposals and collaboration. Leverage your expertise to influence architecture and enhance product offerings while e...
Reposted 3 weeks ago
$144K - $208K *
Transform data center engineering by optimizing infrastructure design and operations. Lead innovative projects, ensuring compliance and efficiency while collaborating with cross-functional teams to en...
3 weeks ago
Senior Engineer II, Product Support - NPI
$108K - $130K *
Lead customer readiness for new products by ensuring tool installation success and performance. Drive quality, troubleshooting, and support while collaborating with global and regional teams to enhanc...
Reposted 5 days ago
$94K - $126K *
Join our team to drive sales growth in the military and government sector. Collaborate with partners and customers to close deals, develop strategic relationships, and ensure long-term success in your...
2 weeks ago
$94K - $126K *
Join a team that's driving growth in military and government sectors by developing strategic sales capabilities and fostering strong customer relationships to maximize territory potential and ensure l...
2 weeks ago
$94K - $126K *
Transform the future of military and government communications by driving sales growth in a dynamic environment. Collaborate with teams to develop strategic relationships and ensure customer success w...
2 weeks ago
$94K - $126K *
Grow your career with a dynamic role focused on driving sales and strategic partnerships in the military and government sectors. Collaborate with teams to enhance customer relationships and achieve su...
2 weeks ago
$94K - $126K *
Join a team that's driving innovation in military and government communications. You'll develop strategic sales capabilities, manage key accounts, and collaborate with a dynamic team to achieve sustai...
2 weeks ago
IT Systems Operations Engineer
$98K - $154K *
Unlock potential by providing critical support for Linux and Windows systems. Take ownership of troubleshooting, repairs, and documentation while collaborating with engineering teams to enhance operat...
3 weeks ago
Software Engineer - Monitoring
$164K - $200K *
Empower fleets by developing scalable backend systems that transform IoT telemetry into actionable insights. Collaborate with cross-functional teams to enhance equipment visibility and reliability whi...
1 week ago
$80K - $95K *
Join a team that's dedicated to optimizing processes and troubleshooting operational issues in a dynamic manufacturing environment. Utilize advanced engineering principles to drive significant system...
6 days ago
Systems Engineer 2 (FST - 143)
$110K - $130K *
Join a team that's shaping the future of system engineering with your expertise. Leverage your extensive experience to drive complex programs and contracts, ensuring innovative solutions and operation...
4 weeks ago
Systems Engineer 2 (FST - 143)
$110K - $130K *
Champion innovative solutions by leveraging 14 years of systems engineering expertise. Collaborate with cross-functional teams to drive complex projects, ensuring high-quality outcomes and adherence t...
4 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.