Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Network Engineer, Deployment & Support
$145K - $175K *
Shape the future of network infrastructure by leading deployment strategies and execution for large-scale AI backbone networks. Collaborate cross-functionally to enhance reliability and performance wh...
1 week ago
Network Engineer, Deployment & Support
$150K - $180K *
Innovate your career by leading network deployment strategies for large-scale AI infrastructure. Drive technical excellence and collaboration across teams to enhance network reliability and performanc...
1 week ago
Network Engineer, Deployment & Support
$120K - $145K *
Lead the deployment and support of global Edge and Backbone networks, tackling complex challenges while collaborating cross-functionally to enhance network infrastructure and drive best practices in a...
3 weeks ago
$62K - $111K *
Accelerate progress at the forefront of test engineering by supporting the development and commissioning of test solutions, enhancing production efficiency, and driving continuous improvement in test...
3 weeks ago
$62K - $111K *
Drive the charge in developing and optimizing test solutions, ensuring quality and efficiency in production. Collaborate with teams to enhance processes and deliver comprehensive documentation and tra...
3 weeks ago
$120K - $140K *
Elevate mission success by providing hands-on integration support, troubleshooting, and deployment for critical systems. Collaborate closely with engineering and operations teams to ensure optimal per...
1 week ago
$120K - $140K *
Drive hands-on installation and support for mission-critical systems, ensuring operational readiness through troubleshooting, ticket resolution, and coordination with engineering teams in a secure env...
1 week ago
$100K - $120K *
Transform customer experiences by providing expert technical support for enterprise products. Collaborate with engineering to resolve challenges and enhance support infrastructure, ensuring customer s...
6 days ago
$110K - $130K *
Transform customer experiences by providing expert technical support, driving solutions, and collaborating with engineering teams to enhance product reliability and satisfaction. Your role is crucial...
6 days ago
$90K - $115K *
Join a dynamic team to support hardware engineering activities, focusing on design, prototype bring-up, and quality control. Utilize advanced lab equipment for component rework and inspections, ensuri...
2 weeks ago
$110K - $130K *
Lead the charge in executing Proof of Value engagements, demonstrating the Tanium platform's capabilities while collaborating with account teams to align with customer objectives and drive successful...
1 week ago
$88K - $105K *
Advance IT support excellence by delivering expert technical solutions across global environments. Lead automation initiatives, mentor junior staff, and enhance user experience through strategic troub...
1 week ago
$80K - $95K *
Manage and optimize service operations for industrial digital X-ray systems, focusing on scheduling, resource allocation, and technical support to ensure high performance and customer satisfaction. Dr...
Reposted 6 days ago
$80K - $95K *
Lead the charge in managing service operations for industrial digital X-ray systems. Coordinate schedules, optimize resources, and ensure high system uptime through effective preventive maintenance an...
Reposted 6 days ago
$70K - $150K *
Transform the future of robotics by ensuring quality and reliability across autonomous platforms. Engage in hands-on prototyping, troubleshooting, and collaboration with engineering teams to enhance p...
1 week ago
$95K - $115K *
Transform your career by tackling complex challenges as a Software Test Engineer. Drive testing activities for HPC systems, ensuring reliability and performance while making a significant impact on cr...
6 days ago
$95K - $115K *
Analyze complex technical challenges as a Software Test Engineer, focusing on planning, developing, and automating testing activities for HPC systems. Ensure reliability and performance while making a...
6 days ago
$120K - $145K *
Unlock your potential as a Systems Engineer, managing application infrastructure and ensuring optimal performance. Collaborate with teams to enhance system efficiency through DevOps practices and cutt...
Reposted 1 week ago
$150K - $180K *
Join a dynamic team as a Systems Engineer, enhancing Linux infrastructure and driving cloud integration, container orchestration, and AI automation for high-performance trading systems...
1 week ago
$80K - $95K *
Champion the sales process by leveraging technical expertise to drive revenue growth, enhance client relationships, and deliver tailored solutions in the energy and utilities sector. Collaborate with...
4 weeks ago
Solution Introduction Engineer
$84K - $111K *
Join a dynamic team to validate cutting-edge radio technologies through rigorous testing, collaborating closely with internal and external stakeholders to ensure seamless deployment of 4G LTE/5G solut...
3 weeks ago
$69K - $158K *
Transform your career by managing and enhancing cloud environments, ensuring rapid problem resolution and continuous improvement while guiding junior team members in a dynamic, independent role...
1 week ago
$140K - $180K *
Manage and optimize VMware vSphere environments, ensuring high performance and stability. Collaborate across teams to support a secure virtualized infrastructure, leveraging best practices in enterpri...
2 weeks ago
Senior Software Technical Support
$90K - $145K *
Drive success by managing the full Software Development Life Cycle, enhancing delivery efficiency, and mitigating risks. Lead a team in delivering mission-critical software solutions while fostering c...
1 week ago
$112K - $257K *
Champion innovative solutions by collaborating with product teams to enhance system integration. Leverage cloud-native architectures and strategic thinking to drive product evolution and streamline wo...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.