Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$95K - $115K *

Transform the future of software development by leading teams and driving innovative solutions. Leverage your extensive experience in relational databases and development technologies to enhance compl...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to transforming business needs into effective system solutions. Collaborate with stakeholders and technology teams to analyze requirements, enhance processes, and deliver...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $105K *

Unlock potential by transforming data into actionable insights through developing KPIs, dashboards, and reporting solutions. Collaborate with executives to enhance decision-making and drive data-drive...

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$107K - $195K *

Transform media processing workflows by providing expert application support, troubleshooting complex issues, and ensuring seamless operations across Windows and Linux environments while collaborating...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$115K - $125K *

Help us ensure secure and efficient operations as a Systems Administrator, providing expert technical support, managing desktop systems, and leading complex troubleshooting efforts for our intelligenc...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $105K *

Champion your technical skills by providing advanced IT support, troubleshooting, and customer service to enhance user experience and operational efficiency across multiple platforms and devices in a...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$127K - $216K *

Drive customer engagement by orchestrating technology and cloud service delivery. Collaborate with stakeholders to analyze technical requirements and ensure seamless execution of SAP solutions, enhanc...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate customer satisfaction by providing expert engineering support for semiconductor products, collaborating with global teams, and driving new product development while ensuring quality and techni...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Drive your career forward by enhancing vital systems and applications. Collaborate with stakeholders to troubleshoot, develop, and document solutions while supporting enterprise initiatives in a dynam...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$58K - $122K *

Champion IT operations support to enhance Positioning, Navigation, and Timing (PNT) systems for defense initiatives. Collaborate with teams to ensure reliability and efficiency in NAVWAR operations, i...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $114K *

Join a dedicated team to manage and support clients through advanced recovery services, focusing on rehabilitation and benefit access for customers with severe injuries. Leverage case management exper...

Vancouver, BCIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $90K *

Join a team that's dedicated to enhancing employee productivity by providing expert desktop support. Leverage your troubleshooting skills in a dynamic environment while ensuring seamless technology op...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$94K - $164K *

Unlock potential by leading research and analysis to identify system impacts, dependencies, and business needs. Collaborate with stakeholders to enhance processes and deliver clear requirements in a d...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Unlock potential by managing system functionality and usability, ensuring alignment between technical solutions and business needs. Collaborate on workflow management, documentation, and continuous im...

4 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$88K - $105K *

Lead the charge in optimizing system functionality and usability by managing operational workflows, coordinating cross-functional activities, and ensuring technical solutions meet business needs for e...

4 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$88K - $105K *

Join a team that's dedicated to enhancing system functionality and usability. Leverage your expertise to bridge technical and business needs while managing workflows and driving process improvements i...

4 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$88K - $105K *

Join a team that's dedicated to enhancing system functionality and usability. Manage operational workflows, coordinate activities, and bridge technical solutions with business needs to drive continuou...

4 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$95K - $115K *

Create and manage system functionality, usability, and performance requirements while coordinating operational workflows and supporting issue resolution to enhance business processes and technical sol...

4 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$88K - $105K *

Unlock your potential by managing system functionality and usability. Collaborate across teams to enhance operational workflows, document requirements, and drive process improvements in a dynamic hybr...

4 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$90K - $103K *

Shape the future of military training by leading LVC event planning and technical execution. Collaborate across teams to enhance system interoperability, ensuring mission readiness through integrated...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive innovation in IT solutions by implementing and integrating computer systems, conducting thorough requirements analysis, and ensuring user satisfaction through formal design reviews and testing p...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$68K - $93K *

Join a dynamic team providing tier II tech support for 500+ users. Troubleshoot and resolve issues with desktop and laptop systems, ensuring optimal performance and user satisfaction through effective...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$136K - $160K *

Empower your IT career by delivering exceptional technology support for a diverse employee base. This hands-on role encompasses problem-solving, service improvement, and collaboration with multiple te...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$81K - $116K *

Elevate business processes by analyzing and optimizing vendor integrations, collaborating closely with cross-functional teams to enhance product delivery and streamline operational efficiency in a rem...

Montreal, QCRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$81K - $116K *

Elevate your career by engaging in technical analysis and vendor integration efforts. Collaborate with cross-functional teams to develop solutions enhancing product offerings and operational efficienc...

Sherbrooke, QCIn-Person

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.