Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$120K - $190K *
Join a dynamic team as a Senior IT Engineer, overseeing end-to-end IT systems. You'll enhance employee experiences through automation, manage security compliance, and collaborate across departments to...
1 week ago
Web Developer – Application Support & Systems Testing
$80K - $95K *
Empower our team by developing and maintaining web applications that enhance user experience and support critical health programs. Collaborate with stakeholders to ensure seamless integration and robu...
2 weeks ago
Infrastructure & Network Operations / SysAdmin
$95K - $115K *
Drive enterprise IT operations by managing Linux/Windows servers, network infrastructure, and virtualization. Engage in a range of roles from entry-level support to senior specialists, ensuring seamle...
3 weeks ago
IT Systems Operations Engineer
$98K - $154K *
Unlock potential by providing critical support for Linux and Windows systems. Take ownership of troubleshooting, repairs, and documentation while collaborating with engineering teams to enhance operat...
4 days ago
$80K - $95K *
Join a dynamic team as a Service Desk Analyst, providing critical IT support to users in the Intelligence Community. Ensure system availability and resolve technical issues, contributing to national s...
2 days ago
$110K - $135K *
Drive exceptional service delivery by managing a global IT support team, ensuring high-quality technical guidance and client satisfaction while fostering a culture of excellence and continuous improve...
2 weeks ago
$95K - $115K *
Lead the charge in enhancing client-facing application stability and performance. Collaborate with engineering teams to manage incidents, improve user experience, and ensure effective communication wi...
2 days ago
Information Technology Business Analyst III
$95K - $115K *
Drive business analysis initiatives by collaborating with stakeholders to define and document requirements, ensuring alignment between business needs and IT solutions for complex enterprise projects...
3 weeks ago
$56K - $105K *
Lead high-power RF antenna testing to support product development and compliance. Collaborate with engineering teams to troubleshoot systems, collect performance data, and ensure adherence to safety s...
3 days ago
Principal System Administrator (Linux)
$120K - $145K *
Empower your career by managing IT systems and infrastructure. Provide expert support for troubleshooting, maintenance, and compliance, ensuring optimal performance across diverse platforms while coll...
Yesterday
$141K - $236K *
Unlock your potential as you support and enhance multi-platform network solutions, ensuring optimal performance and security in a dynamic environment. Collaborate with a team of experts to drive innov...
Today
$114K - $190K *
Join a team that's dedicated to enhancing network security and performance. Leverage your expertise in advanced networking technologies to troubleshoot, design, and implement solutions while providing...
1 week ago
$114K - $190K *
Unlock potential by integrating advanced network solutions and security protocols. Collaborate with a global team to troubleshoot and support complex systems, ensuring seamless connectivity across div...
1 week ago
$72K - $98K *
Lead the charge in providing critical IT support through system installation, maintenance, and troubleshooting in high-security environments, ensuring optimal functionality for mission-critical operat...
1 month ago
HSE Senior Analyst - Dallas, TX
$80K - $95K *
Develop and implement safety policies while ensuring compliance with health and safety regulations across construction projects. Collaborate with multidisciplinary teams to enhance safety measures and...
3 days ago
HSE Senior Analyst - Dallas, TX
$80K - $95K *
Partner with us to ensure health and safety compliance across construction projects. You'll develop policies, conduct inspections, and guide teams to foster a safe working environment while implementi...
3 days ago
Technology, Production Support, Summer Analyst, Mississauga, Canada, 2027
$85K *
Drive production stability by optimizing critical systems and resolving complex issues. Collaborate with cross-functional teams to enhance monitoring, develop automation tools, and ensure seamless ser...
Yesterday
$95K - $100K *
Lead the charge in enhancing operational efficiency through automation solutions. Collaborate with technical teams and stakeholders to identify and implement automation strategies that improve service...
1 week ago
$92K - $110K *
Unlock potential by serving as the key liaison between business and technical teams, ensuring SAP solutions enhance operational efficiency, meet strategic objectives, and drive measurable business out...
Reposted 1 week ago
$74K - $130K *
Empower users by providing on-site support for a GOTS solution, ensuring effective training and communication across the NASIC enterprise while managing requirements and enhancing operational efficien...
2 weeks ago
Business Systems Analyst On-site OR
$80K - $95K *
Join a team that's dedicated to optimizing IT systems through effective project management, customization, and training. Collaborate across departments to enhance data quality and ensure seamless syst...
Yesterday
Information Technology Analyst Principal (Unified Communications Engineer)
$143K - $174K *
Empower teams by managing complex IT systems and programs, leading projects, and ensuring robust infrastructure. Leverage expertise to enhance multi-departmental functions through strategic planning a...
4 weeks ago
$110K - $130K *
Build innovative AI solutions that enhance software delivery by developing reusable components, collaborating with engineering teams, and ensuring reliable, secure AI workflows. Contribute to producti...
3 days ago
Software Engineer - Level 3 - Operational Technology
$95K - $115K *
Lead complex software engineering projects, collaborating with analysts to design and implement technical solutions that align with business strategies while ensuring quality and compliance with archi...
2 days ago
Information Technology Analyst Principal (Unified Communications Engineer)
$143K - $174K *
Champion innovative IT solutions by managing complex systems and guiding teams in delivering efficient technology initiatives that serve diverse departmental needs and enhance organizational operation...
4 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.