Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$120K - $190K *

Join a dynamic team as a Senior IT Engineer, overseeing end-to-end IT systems. You'll enhance employee experiences through automation, manage security compliance, and collaborate across departments to...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Empower our team by developing and maintaining web applications that enhance user experience and support critical health programs. Collaborate with stakeholders to ensure seamless integration and robu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Drive enterprise IT operations by managing Linux/Windows servers, network infrastructure, and virtualization. Engage in a range of roles from entry-level support to senior specialists, ensuring seamle...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$98K - $154K *

Unlock potential by providing critical support for Linux and Windows systems. Take ownership of troubleshooting, repairs, and documentation while collaborating with engineering teams to enhance operat...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as a Service Desk Analyst, providing critical IT support to users in the Intelligence Community. Ensure system availability and resolve technical issues, contributing to national s...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $135K *

Drive exceptional service delivery by managing a global IT support team, ensuring high-quality technical guidance and client satisfaction while fostering a culture of excellence and continuous improve...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Lead the charge in enhancing client-facing application stability and performance. Collaborate with engineering teams to manage incidents, improve user experience, and ensure effective communication wi...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive business analysis initiatives by collaborating with stakeholders to define and document requirements, ensuring alignment between business needs and IT solutions for complex enterprise projects...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$56K - $105K *

Lead high-power RF antenna testing to support product development and compliance. Collaborate with engineering teams to troubleshoot systems, collect performance data, and ensure adherence to safety s...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $145K *

Empower your career by managing IT systems and infrastructure. Provide expert support for troubleshooting, maintenance, and compliance, ensuring optimal performance across diverse platforms while coll...

Yesterday

  •   11 - 15 years exp.  •   Business Services

$141K - $236K *

Unlock your potential as you support and enhance multi-platform network solutions, ensuring optimal performance and security in a dynamic environment. Collaborate with a team of experts to drive innov...

Today

  •   11 - 15 years exp.  •   Information Technology

$114K - $190K *

Join a team that's dedicated to enhancing network security and performance. Leverage your expertise in advanced networking technologies to troubleshoot, design, and implement solutions while providing...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$114K - $190K *

Unlock potential by integrating advanced network solutions and security protocols. Collaborate with a global team to troubleshoot and support complex systems, ensuring seamless connectivity across div...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $98K *

Lead the charge in providing critical IT support through system installation, maintenance, and troubleshooting in high-security environments, ensuring optimal functionality for mission-critical operat...

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Develop and implement safety policies while ensuring compliance with health and safety regulations across construction projects. Collaborate with multidisciplinary teams to enhance safety measures and...

Dallas, TXRemote

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Partner with us to ensure health and safety compliance across construction projects. You'll develop policies, conduct inspections, and guide teams to foster a safe working environment while implementi...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$85K *

Drive production stability by optimizing critical systems and resolving complex issues. Collaborate with cross-functional teams to enhance monitoring, develop automation tools, and ensure seamless ser...

Mississauga, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $100K *

Lead the charge in enhancing operational efficiency through automation solutions. Collaborate with technical teams and stakeholders to identify and implement automation strategies that improve service...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$92K - $110K *

Unlock potential by serving as the key liaison between business and technical teams, ensuring SAP solutions enhance operational efficiency, meet strategic objectives, and drive measurable business out...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$74K - $130K *

Empower users by providing on-site support for a GOTS solution, ensuring effective training and communication across the NASIC enterprise while managing requirements and enhancing operational efficien...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Join a team that's dedicated to optimizing IT systems through effective project management, customization, and training. Collaborate across departments to enhance data quality and ensure seamless syst...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$143K - $174K *

Empower teams by managing complex IT systems and programs, leading projects, and ensuring robust infrastructure. Leverage expertise to enhance multi-departmental functions through strategic planning a...

Fairfield, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Build innovative AI solutions that enhance software delivery by developing reusable components, collaborating with engineering teams, and ensuring reliable, secure AI workflows. Contribute to producti...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Lead complex software engineering projects, collaborating with analysts to design and implement technical solutions that align with business strategies while ensuring quality and compliance with archi...

2 days ago

  •   5 - 7 years exp.  •   Staffing

$143K - $174K *

Champion innovative IT solutions by managing complex systems and guiding teams in delivering efficient technology initiatives that serve diverse departmental needs and enhance organizational operation...

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.