Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$73K - $155K *

Support sales activities by providing technical expertise, ensuring successful deployments, and enhancing customer satisfaction through training and integration assistance across various unmanned plat...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$73K - $155K *

Elevate customer satisfaction by providing technical expertise in sales engagements, supporting integration, training, and collaboration with stakeholders to ensure successful deployments and product...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$73K - $155K *

Contribute to customer success by providing technical expertise in sales engagements, supporting integration, training, and product sustainment. Collaborate with stakeholders to ensure seamless deploy...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $90K *

Unlock potential by driving enterprise-wide automation and AI initiatives. Collaborate across departments to enhance workflows, support digital transformation, and provide technical expertise for seam...

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $100K *

Innovate solutions as a Remote Application Systems Analyst, enhancing business applications and processes. Collaborate with teams to troubleshoot issues, improve system performance, and ensure data in...

Miami, FLRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$266K - $342K *

Unlock potential by leading technical activation for innovative technologies, ensuring readiness and market fit through collaboration across teams. Drive proof of concepts and establish repeatable sal...

Yesterday

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$266K - $342K *

Lead the technical activation of emerging technologies, transforming architectural decisions into actionable workstreams. Collaborate across teams to ensure readiness and success of innovative solutio...

Yesterday

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$266K - $342K *

Join a team that's driving innovation by transforming technical decisions into actionable workstreams, ensuring readiness for emerging technologies and securing customer wins through strategic collabo...

Yesterday

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$266K - $394K *

Join a team that's pioneering the commercialization of cutting-edge technologies. Drive technical activation and readiness across innovative products, ensuring successful market entry and scalable sol...

Yesterday

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$266K - $342K *

Unlock potential by leading cross-product technical activation efforts, ensuring readiness for innovative technologies. Collaborate with teams to drive proof of concepts and establish scalable sales s...

Yesterday

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$266K - $342K *

Lead the charge in transforming innovative technologies into market-ready solutions. Collaborate with cross-functional teams to ensure technical readiness and drive successful customer engagements, sh...

Yesterday

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$266K - $342K *

Champion innovative technology solutions by leading cross-functional teams to ensure readiness and market fit for emerging products. Drive technical activation and create structured workstreams for su...

Yesterday

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Shape the future of client solutions by leveraging your technical expertise and business acumen. Collaborate with sales teams to design tailored solutions, deliver compelling presentations, and drive...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $163K *

Analyze and optimize computer systems to enhance operational efficiency. Collaborate with staff to design, test, and implement technology solutions, ensuring compatibility and feasibility across organ...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$75K - $106K *

Manage high-quality technical support for corporate users, ensuring seamless operation of Windows and macOS devices, Microsoft 365, and endpoint technologies. Drive improvements in support processes a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$140K - $145K *

Lead strategic workforce planning initiatives to optimize human resource allocation, analyze workforce needs, and collaborate with stakeholders to enhance organizational performance and efficiency...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Unlock your potential as a Systems Engineer, ensuring 24/7 reliability of a critical US Navy IT network. Collaborate on operations, maintenance, and troubleshooting to enhance network performance and...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Elevate operational excellence by providing Tier 2 engineering support for a mission-critical US Navy enterprise transport network, ensuring 24/7 availability and reliability through proactive mainten...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$91K - $140K *

Join a team that's transforming application support for hybrid financial systems while ensuring operational stability, security, and compliance within mainframe and cloud environments...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$86K - $198K *

Shape the future of national-security space systems by guiding integration and evaluation efforts. Leverage your expertise in sensor integration and systems engineering to enhance mission performance...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $150K *

Join a team that's committed to customer success through innovative AI-driven solutions. As a support engineer, you'll leverage your technical expertise to ensure premium customer experiences and reso...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $215K *

Help us shape the future by developing and managing system requirements and documentation for complex operations. This role involves technical leadership, integration, and collaboration with stakehold...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $215K *

Analyze user requirements and system architectures to develop specifications, guide design activities, and ensure technical integrity in system engineering. Collaborate with stakeholders to integrate...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $115K *

Lead the maintenance and support of complex medical equipment, ensuring optimal performance and safety. Collaborate with team members to enhance service delivery and mentor technicians while managing...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$93K - $119K *

Elevate maintenance standards by leading expert-level troubleshooting and repair of complex systems. Optimize customer operations through independent assessments, advanced technologies, and hands-on t...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.