Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Sales Engineer (Technical Support)
$73K - $155K *
Support sales activities by providing technical expertise, ensuring successful deployments, and enhancing customer satisfaction through training and integration assistance across various unmanned plat...
Reposted 1 week ago
Sales Engineer (Technical Support)
$73K - $155K *
Elevate customer satisfaction by providing technical expertise in sales engagements, supporting integration, training, and collaboration with stakeholders to ensure successful deployments and product...
Reposted 1 week ago
Sales Engineer (Technical Support)
$73K - $155K *
Contribute to customer success by providing technical expertise in sales engagements, supporting integration, training, and product sustainment. Collaborate with stakeholders to ensure seamless deploy...
Reposted 1 week ago
Automation and AI Support Analyst
$80K - $90K *
Unlock potential by driving enterprise-wide automation and AI initiatives. Collaborate across departments to enhance workflows, support digital transformation, and provide technical expertise for seam...
3 days ago
Remote Application Systems Analyst
$80K - $100K *
Innovate solutions as a Remote Application Systems Analyst, enhancing business applications and processes. Collaborate with teams to troubleshoot issues, improve system performance, and ensure data in...
2 weeks ago
$266K - $342K *
Unlock potential by leading technical activation for innovative technologies, ensuring readiness and market fit through collaboration across teams. Drive proof of concepts and establish repeatable sal...
Yesterday
$266K - $342K *
Lead the technical activation of emerging technologies, transforming architectural decisions into actionable workstreams. Collaborate across teams to ensure readiness and success of innovative solutio...
Yesterday
$266K - $342K *
Join a team that's driving innovation by transforming technical decisions into actionable workstreams, ensuring readiness for emerging technologies and securing customer wins through strategic collabo...
Yesterday
$266K - $394K *
Join a team that's pioneering the commercialization of cutting-edge technologies. Drive technical activation and readiness across innovative products, ensuring successful market entry and scalable sol...
Yesterday
$266K - $342K *
Unlock potential by leading cross-product technical activation efforts, ensuring readiness for innovative technologies. Collaborate with teams to drive proof of concepts and establish scalable sales s...
Yesterday
$266K - $342K *
Lead the charge in transforming innovative technologies into market-ready solutions. Collaborate with cross-functional teams to ensure technical readiness and drive successful customer engagements, sh...
Yesterday
$266K - $342K *
Champion innovative technology solutions by leading cross-functional teams to ensure readiness and market fit for emerging products. Drive technical activation and create structured workstreams for su...
Yesterday
$110K - $130K *
Shape the future of client solutions by leveraging your technical expertise and business acumen. Collaborate with sales teams to design tailored solutions, deliver compelling presentations, and drive...
2 weeks ago
ANALYST II, COMPUTER SYSTEMS - 250 DAYS
$100K - $163K *
Analyze and optimize computer systems to enhance operational efficiency. Collaborate with staff to design, test, and implement technology solutions, ensuring compatibility and feasibility across organ...
3 weeks ago
Corporate Technology Support Engineer
$75K - $106K *
Manage high-quality technical support for corporate users, ensuring seamless operation of Windows and macOS devices, Microsoft 365, and endpoint technologies. Drive improvements in support processes a...
2 weeks ago
$140K - $145K *
Lead strategic workforce planning initiatives to optimize human resource allocation, analyze workforce needs, and collaborate with stakeholders to enhance organizational performance and efficiency...
2 days ago
$80K - $120K *
Unlock your potential as a Systems Engineer, ensuring 24/7 reliability of a critical US Navy IT network. Collaborate on operations, maintenance, and troubleshooting to enhance network performance and...
Yesterday
$80K - $120K *
Elevate operational excellence by providing Tier 2 engineering support for a mission-critical US Navy enterprise transport network, ensuring 24/7 availability and reliability through proactive mainten...
1 week ago
Application Support Engineer - SWIFT & Mainframe, Assistant Vice President
$91K - $140K *
Join a team that's transforming application support for hybrid financial systems while ensuring operational stability, security, and compliance within mainframe and cloud environments...
Reposted 2 weeks ago
Overhead Systems Integration SME
$86K - $198K *
Shape the future of national-security space systems by guiding integration and evaluation efforts. Leverage your expertise in sensor integration and systems engineering to enhance mission performance...
1 week ago
Technical Support Engineer - Agentforce & Data 360
$80K - $150K *
Join a team that's committed to customer success through innovative AI-driven solutions. As a support engineer, you'll leverage your technical expertise to ensure premium customer experiences and reso...
Reposted 4 days ago
$175K - $215K *
Help us shape the future by developing and managing system requirements and documentation for complex operations. This role involves technical leadership, integration, and collaboration with stakehold...
Yesterday
$175K - $215K *
Analyze user requirements and system architectures to develop specifications, guide design activities, and ensure technical integrity in system engineering. Collaborate with stakeholders to integrate...
Yesterday
$77K - $115K *
Lead the maintenance and support of complex medical equipment, ensuring optimal performance and safety. Collaborate with team members to enhance service delivery and mentor technicians while managing...
1 week ago
Traveling CNC Maintenance Technician Specialist
$93K - $119K *
Elevate maintenance standards by leading expert-level troubleshooting and repair of complex systems. Optimize customer operations through independent assessments, advanced technologies, and hands-on t...
4 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.