Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Support and enhance manufacturing application solutions, providing critical Level 1 support and troubleshooting for production systems. Collaborate with teams to improve efficiency and ensure system f...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $85K *

Engage with users to provide technical support for computer systems, software, and hardware. Troubleshoot issues, install and repair equipment, and ensure customer satisfaction through effective commu...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Transform technical support for global environments by enhancing client service, managing incidents, and driving process improvements through automation and collaboration with stakeholders...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$86K - $93K *

Join our team to provide essential IT technical support for airport operations. You'll troubleshoot hardware, software, and network issues while managing onboarding and equipment deployments to ensure...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $110K *

Drive advanced technical support and software solutions, tackling complex integrations and deployments. Collaborate with cross-functional teams to enhance operational efficiency while mentoring peers...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Accelerate progress at our company by leveraging your analytical expertise to consult on project scopes, translate business requirements, and guide technical integrations while ensuring optimal soluti...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Empower end users by providing expert technical support and mentorship. Lead initiatives to enhance user experience and technology adoption while ensuring exceptional service and collaboration within...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$64K - $129K *

Elevate your career by providing advanced technical support for complex systems. Engage with a network of dealers to troubleshoot and resolve issues, ensuring product quality and continuous improvemen...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Shape the future of technical support by resolving complex issues, collaborating with teams, and training staff to enhance customer experiences and optimize services in a dynamic environment...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $157K *

Manage and support production systems while ensuring client satisfaction. Collaborate with teams to troubleshoot technical issues, conduct training, and enhance support processes for optimized investm...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Drive Tier II support operations, leading incident resolution and mentoring analysts. Ensure service-level agreements are met while managing escalated issues for a high-visibility federal environment...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $123K *

Lead the charge in implementing Knowledge-Based Resolution and modernizing Smart IT workflows. Collaborate across teams to enhance service desk efficiency and deliver scalable solutions within the Hel...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$69K - $158K *

Empower defense acquisition and sustainment commands with logistics expertise. Lead innovative solutions and mentor team members while navigating complex challenges in a collaborative environment. Mak...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $99K *

Drive the development and implementation of IT Service Management processes, ensuring compliance and continuous improvement. Collaborate with IT teams and stakeholders to enhance service quality and o...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $110K *

Engineer operational excellence by providing technical support and analysis for production systems. Collaborate on process improvements and ensure seamless project implementation while maintaining hig...

Toronto, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$121K - $132K *

Innovate your career by managing production incidents and enhancing application support. Collaborate with teams to ensure system availability, implement changes, and conduct root cause analysis in a d...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$61K - $141K *

Transform your career by leveraging your expertise in transportation and mobility operations. Collaborate with industry leaders to enhance deployment readiness and execute unit movement operations tha...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$78K - $90K *

Drive excellence in technical support by leading the service desk team, managing incident escalations, and enhancing infrastructure readiness. Collaborate with stakeholders to optimize technology asse...

Oakville, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$70K - $105K *

Join a team that's dedicated to providing exceptional technical support, troubleshooting complex issues, and enhancing user productivity through effective communication and collaboration in a dynamic...

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$60K - $110K *

Join a dynamic IT team to drive strategic initiatives in an Agile environment! Collaborate with stakeholders to define and prioritize business requirements, ensuring clarity and alignment for successf...

Montreal, QCIn-Person

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $195K *

Join a team that's dedicated to reducing food waste by leveraging your technical expertise. You'll tackle complex escalations, drive cross-functional initiatives, and build innovative solutions to enh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $140K *

Transform the development landscape by analyzing requirements and crafting innovative software solutions. Collaborate with teams to manage projects, ensuring compliance with standards while enhancing...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$82K - $100K *

Empower mission success by providing advanced technical support for IT systems. Handle escalated issues, troubleshoot complex problems, and ensure compliance with federal standards while enhancing ser...

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$82K - $100K *

Deliver advanced technical support for classified and unclassified IT environments, ensuring minimal disruption to mission operations. Collaborate with teams to troubleshoot complex issues and enhance...

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Champion customer success by owning technical escalations, diagnosing issues, and collaborating with engineering to enhance support processes for enterprise clients, ensuring seamless integration and...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.