Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$95K - $115K *

Elevate your career by optimizing HRIS systems to enhance organizational efficiency. Collaborate with HR and IT to ensure data integrity, lead system upgrades, and drive process improvements that supp...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$124K - $145K *

Serve as a key analyst for WellSky Shelby 2.0, optimizing clinical workflows and ensuring effective support for patient care and compliance across healthcare operations. Collaborate with stakeholders...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $112K *

Serve as a vital technical support resource in healthcare technology, ensuring system stability and customer satisfaction while managing service requests and collaborating with teams for quick resolut...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$68K - $114K *

Help us ensure secure and compliant Digital and Automation infrastructure operations. Collaborate with cross-functional teams to execute cybersecurity and network activities, supporting incident respo...

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$128K - $214K *

Join a team that's dedicated to enhancing system integrity and security. Leverage your expertise in Linux administration and automation to support multi-platform environments and drive innovative solu...

Today

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Accelerate progress at the forefront of IT systems administration by ensuring optimal performance, security, and reliability of the IT infrastructure, including Microsoft 365 and Azure services, while...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Join a team that's pivotal in managing secure messaging systems for defense. Oversee daily operations, enhance high-availability solutions, troubleshoot incidents, and ensure seamless communication ac...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team as you enhance cybersecurity measures, manage security tools, and lead incident response efforts. Collaborate across departments to protect sensitive information and ensure complia...

Today

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Transform cybersecurity operations by managing security controls, incident response, and risk management. Collaborate with teams to enhance security posture, oversee compliance, and implement best pra...

Pittsford, NYRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$86K - $138K *

Empower critical infrastructure by managing facilities and telecom systems. Ensure optimal performance of HVAC, power systems, and security while overseeing installations and vendor operations in miss...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$86K - $138K *

Drive excellence in facilities tech support for critical telecom infrastructure. Ensure optimal performance of systems, oversee vendor operations, and maintain essential power systems to support natio...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Champion service excellence by leading a dynamic support team, driving performance improvements, and leveraging data insights to enhance client experiences and operational efficiency in a fast-paced e...

Today

  •   5 - 7 years exp.  •   Information Technology

$90K - $95K *

Unlock your potential as you analyze business systems, develop solutions, and enhance workflows. Collaborate with teams, leveraging your expertise to support higher education initiatives and transform...

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Drive impactful data insights by developing and maintaining advanced dashboards, analyzing complex datasets, and collaborating with cross-functional teams to enhance financial performance and reportin...

Toronto, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Transportation

$95K - $115K *

Unlock your potential as you lead IT initiatives, enhance client partnerships, and drive technology solutions across diverse environments. Collaborate with a dynamic team to deliver exceptional servic...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $94K *

Transform technology support by ensuring seamless operations across modern workplace platforms, enhancing user experience, and driving infrastructure initiatives while collaborating with diverse teams...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion operational excellence by leading a skilled engineering team to enhance manufacturing processes, drive automation improvements, and ensure product quality in a dynamic environment...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$127K - $199K *

Lead the charge in SAP modernization and S/4HANA transformation by providing hands-on technical leadership, ensuring scalable solutions, and collaborating with cross-functional teams to drive strategi...

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$127K - $199K *

Champion SAP technical excellence by leading solution design, integration, and modernization initiatives. Collaborate with cross-functional teams to deliver scalable, secure, and maintainable SAP solu...

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$82K - $102K *

Shape the future of software quality assurance by ensuring excellence in testing, verification, and documentation. Collaborate with cross-functional teams to enhance application performance and securi...

Ottawa, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead the charge in optimizing and configuring the Workday platform, enhancing HR operations through expert management of Core HCM, Absence, and Time Tracking. Collaborate cross-functionally to drive s...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive customer satisfaction by diagnosing and resolving complex platform issues, collaborating with cross-functional teams to enhance user experience and ensure system reliability, while mastering our...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $150K *

Shape the future of data analytics by developing innovative solutions using Palantir Foundry. Collaborate with technical teams and stakeholders to enhance data integration, analytics, and user applica...

Today

  •   Less than 5 years exp.  •   Technical Services

$77K - $128K *

Unlock your potential as you lead technology audits, assess risks, and ensure compliance. Collaborate with cross-functional teams to deliver high-quality documentation and insights, driving operationa...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$77K - $128K *

Explore a pivotal role in executing and managing technology audits, ensuring compliance and risk mitigation while collaborating with cross-functional teams to enhance operational efficiency and contro...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.