Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Champion our internal audit processes by executing IT audits, identifying risks, and enhancing control efficiency. Lead engagements, collaborate with teams, and drive improvements to ensure compliance...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$125K - $175K *

Empower a dynamic Technical Support team to deliver exceptional service, guiding merchants through complex challenges while collaborating across global teams to enhance operational excellence and driv...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$74K - $111K *

Elevate customer engagement by managing accounts, driving sales growth, and delivering tailored solutions. Collaborate with cross-functional teams to ensure exceptional service and support throughout...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$77K - $176K *

Join a team that's dedicated to ensuring software quality and user satisfaction. As a quality assurance analyst, you'll test Salesforce applications, develop test plans, and collaborate with developer...

Today

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Transform business processes by collaborating with stakeholders to gather and analyze requirements, facilitating workshops, and delivering innovative solutions in a dynamic Agile environment...

Mississauga, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Unlock your potential as a Business Analyst, leveraging 7+ years of expertise in Mainframe and Payments. Collaborate with teams to drive project success and enhance business value through data analysi...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform equity asset management by owning business applications, leading implementations, and optimizing workflows. Collaborate with cross-functional teams to enhance data accuracy and reporting for...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$75K - $100K *

Join a team that's dedicated to enhancing healthcare IT by providing expert support and troubleshooting. Collaborate across teams to maintain high service quality, ensuring seamless operation of PACS...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$72K - $100K *

Architect data-driven insights as a Planning & Performance Business Analyst. Collaborate with stakeholders to enhance decision-making across conferences through analytical rigor, operational reporting...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Innovate advanced network engineering solutions to enhance security, optimize performance, and support large-scale enterprise environments. Collaborate across teams to ensure reliable, high-performing...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform enterprise network operations by providing advanced engineering support, focusing on system design, security architecture, and performance optimization across complex, multi-site infrastruct...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$67K - $108K *

Drive outside plant project support by managing materials, tracking inventory, and ensuring accuracy in reporting. Collaborate with teams to enhance processes and support construction efforts while ma...

Madison, WIRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$67K - $108K *

Join us to support outside plant projects by managing materials, tracking inventory, and enhancing reporting processes. Collaborate with teams to ensure accuracy and efficiency in construction efforts...

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Shape defense strategies by delivering expert intelligence analysis and briefings. Utilize your extensive experience to address complex requirements and inform critical decision-making in military ope...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Drive operational excellence as a senior technical leader, enhancing platform resiliency and stability for mission-critical applications in the financial sector. Collaborate across teams to optimize p...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$75K - $98K *

Elevate student success by managing and enhancing SIS applications, ensuring accurate data flow and user access. Collaborate with teams to develop solutions that support enrollment, attendance, and gr...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$124K - $143K *

Empower production excellence by designing robust manufacturing processes and procedures. Collaborate with cross-functional teams to enhance mechanical integrity and ensure product performance through...

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$66K - $110K *

Optimize your career by joining a dynamic team of cyber threat experts. You'll monitor, detect, and respond to security incidents, ensuring robust protection for customer environments while collaborat...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform testing processes by managing manual and automated efforts, ensuring quality through robust test scripts and defect management while supporting Risk Management Framework activities...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Support the reliability and performance of live OTT streaming platforms. Optimize video pipelines, troubleshoot streaming issues, and collaborate with CDN partners to enhance delivery and user experie...

Toronto, ONIn-Person

Reposted 2 days ago

  •   5 - 7 years exp.  •   Transportation

$80K - $112K *

Collaborate with stakeholders to analyze business needs, drive process improvements, and support application enhancements. Leverage SQL and data analysis to deliver effective solutions while mentoring...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Drive quality assurance excellence by engineering automated testing solutions, ensuring applications meet enterprise standards. Collaborate on functional and non-functional testing while mentoring pee...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Elevate quality assurance by leading automated testing and ensuring all applications meet enterprise standards. Collaborate with developers to remediate defects, while designing and implementing robus...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$92K - $110K *

Drive enterprise quality assurance by developing and implementing automated testing solutions. Collaborate with stakeholders to ensure application functionality meets defined standards and enhance tes...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Support the enhancement of IT risk and cybersecurity controls by translating security standards into measurable, testable controls. Focus on control development, effectiveness testing, and compliance...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.